Andy Pasic Email & Phone Number

Montesano, Wa, Us

Mountlake Terrace/Aberdeen, Wa

Responsible for supporting the bank’s digital product strategy through the implementation of new technology and enhancement of current functionality. The key to success in this position is utilizing strong communication, project management, and team building skills.- Responsible for launching the bank’s online account opening platform- Designs, implements, tests, and documents solutions for the online account opening platform- Uses SQL reporting tools to gather and interpret information to make data driven decisions- Gathers, interprets and integrates stakeholder requirements and coordinates change activities- Designs and administers functional user testing to verify system readiness- Administers and monitors systems post-implementation- Leads discussions with cross-functional groups- Gathers requirements from stakeholders across the organization- Provides end-user training and support using collaboration tools, internal wikis, and FAQ pages

Redmond, Wa

Led an international team (4) of contractors in a telecommuting environment responsible for maintaining digital publishing systems in addition to migrating disparate product documentation into a central product support platform: docs.microsoft.com- Automated publishing processes and tripled migration throughput - Monitored and performed quality control actions throughout the migration progress- Developed, managed, and enhanced information dashboards and reports in PowerBI- Solicited for, and incorporated, feedback for continuous improvement- Performed project management tasks related to content integration projects- Responsible for delivering project coordination, implementation, and completion- Designed, implemented, and documented migration processes using perl, python, and regex

Kirkland, Wa

Managed the integration of supplier products into ATG’s online retail catalog to launch new products while advocating for process improvements.- Updated and maintained listings using SQL queries and internal content management tools- Enforced company quality standards for vendor product data- Contributed to documentation and maintenance of department procedures- Trained new team members to use internal tools

Nelson, Marlborough & Tasman, New Zealand

Reviewed current business practices, provided guidance for camp management and found ways to reduce costs while improving customer service.Key Benchmarks: ● Launched an updated website and reduced website hosting costs by 64%● Integrated Google Analytics to monitor site performance● Managed MySQL database and Apache server configurations● Upgraded the camp ISP from a rural satellite connection to a mobile broadband connection, increasing network capacity and reducing the camp's entire IT budget by 75%

Seattle, Wa

A composite role of account management, product specialist, and QA tester I wore an number of hats in this position. I was responsible for collecting legal documents from vendors, creating product pages for digital products, processing installation files and product keys, quality testing the customer experience, and managing product launches.Core Competencies: • Responsible for communication with software retailers including major industry players such as Microsoft, Adobe, and Intuit • Streamlined the asset management process• Created and administered VMs using AWS to test the product integration process.• Used HTML to create product promotions and product pages• Maintained team documentation using an internal wiki page• Managed the integration workflow to maximize productivity• Worked with development team to streamline the ingestion process and improve internal tools• Provided tier 2 technical support for vendors, team members and customers, correcting any errors at the production level and escalating issues as necessary.Key Benchmarks: Launched more than 850 titles, which sold more than 30,000 units contributing to $4 million (USD) in revenue.

Seattle, Wa

Provided technical and business support for a rapid product development firm including:• Network maintenance and support• Internal tool deployments• Presentation preparation

Greater Seattle Area

Provided design and support services for small and medium businesses including: • System migration and follow-up services • Database development • Remote desktop support • Malware removalKey Benchmarks: Managed an office migration from XP to Windows 7 for a local law firm, including procuring new equipment and providing follow-up support; designed a database for quality control and process management for a fruit processing plant; and provided remote desktop support and malware removal for a local sheet metal shop.

Shoreline, Wa

Demonstrated technical abilities resulting in increased responsibility managing projects, working with clients and providing technical support.Roles included: Sheet metal fabricator, plasma cutter technician, graphic designer and technical support specialist.