I focus on operational efficiency - particularly within the retail and hospitality sectors. I assist clients to increase sales, reduce costs, and save time, by working with them to implement effective business systems that provide timely and well-presented information. From this information, key tactical and strategic business decisions can be made. I'm a big advocate of the mantra- "You can't improve what you can't measure"Throughout my career, I have provided and implemented systems and advice to my clients that help them run their businesses more efficiently. Systems that include loyalty and marketing programs to help entice customers to spend more; Systems that capture and present information that helps them make informed business decisions; Systems that show them how to make the best use of their resources – staff, stock, and time. I have combined my 20+ years of experience in retail and hospitality IT with my education in information systems and business management. This combination has won the confidence and respect of clients, who recognise the unique set of skills I bring to their business. I like to make my clients feel that he is a part of their extended team and part of their business success.