Andrew Pham Email & Phone Number

- Implemented open source asset database, including the development of documentation and procedures to replace excel database.- Supervise and train level 1 technicians to ensure smooth operations at the helpdesk.- Liaising with external companies for procurement of products, and implementation of systems.- Conducted thorough assessments and evaluations of third-party quotes, ensuring optimal pricing by comparing offers and negotiating terms to achieve cost-effective solutions.- Maintained knowledge database of procedures and solutions, for efficient problem resolution.- Coordinated and operated audio-visual equipment for events, contributing to successful and engaging presentations.- Managed groups and users through Microsoft Azure Active Directory, and administered device management using Microsoft Endpoint Manager to ensure secure and efficient operations.

Australia

Worked as an Electrical and Controls Engineer at Gudai Darri.- Edited Citect V8 pages ensuring it is according to the internal specifications.- Functional Safety Testing. Assisted in proof testing for stackers and reclaimer, ensuring all safety functions are adhered to.- Assisted in failure investigations, carrying out actions obtained from the investigation.- Developed a program that statistically analysed stockpile data to prove certain theories.- Assisted in risk assessments for machines around the plant.- Created plc logic changes for adaptive idle time of a lube system.- Review logic for dust suppression system, suggest improvements.- Assisted in finding cause for breakdowns.- Attending pre-start meetings.

- Provided technical assistance for main office, auxiliary offices and schools- Developed documentation for internal procedures- Maintained assets in a database- Raised tickets for issues- Resolved tickets raised- Resolved issues over the phone - Liaised with other IT professionals to provide technical support- Collaborated with other teams to deliver service for schools- Ensured policies were adhered to

- Provided technical assistance to students and staff members, including troubleshooting and resolution of technology-related issues.- Managed help desk support tickets, analysing problems and implementing solutions, and communicating with both the ticket creators and the IT team.- Maintained and organised IT assets, including creating and managing repair and service cases in databases.- Developed and updated procedural documentation for various IT processes.- Liaised with external vendors to select and procure technology solutions for staff members.

Perth, Western Australia, Australia

- Developed a mathematic model for a sensor using python- Collaborated in a team to achieve an accurate mathematical model with a prototype device- Researched academic papers

- Intro to Electrical Design and power calculations- AutoCAD drafting- Allen Bradley PLC5 to ControlLogix logic conversion and troubleshooting- PLC Logic Reverse Engineering- Setting up test equipment (PLC/RTU/OIP) with new code for FAT test- Intro to SAGE Project Management process, scheduling, and commercial aspects- SAGE Edge device troubleshooting- Goods receival and processing- Intro to Microsoft Excel VBA scripting

Bachelor Of Engineering (Honours), Bachelor Of Science, Mechatronics Engineering And Computer Science

Secondary Education, Secondary Education