Andrew Philpott Email & Phone Number

Work with advice firms of all sizes, from sole trader to multi adviser firms.Complete pre- and post- sale file reviews in all advice areas (1st & 2nd charge mortgages, protection, basic and complex investments (VCT, EIS & IHT planning), pension switches and DB transfers).Carry out annual audits to ensure firms have correct regulatory documentation, processes, procedures in place and update where necessary.Compile Quarterly Management Information Packs for board members, highlighting any trends or areas for concerns.Compile adviser KPI reports, carry out adviser KPI review meetings and assess adviser competency (both initial and ongoing).Prepare, review and submit FCA reg data returns.Assist in completing various FCA applications (new firm direct authorisation, variation in permissions, individual applications (e.g. for MLRO, Compliance and Director).Write newsletters for distribution to clients.Design and deliver webinars and bespoke training for clients.Deliver annual regulatory training (complaint handling, AML etc).Ad hoc project work, including KYC exercises, reviewing and testing new automated advice processes.Knowledge & understanding of relevant legislation, FCA handbook and FCA reviews.

Six month secondment to the Authorisations Division. Reviewing and assessing applications made under the SMCR for individuals to be approved to hold Senior Manager Functions.Liaising with internal and external stakeholders to obtain all relevant information.Assessing candidate's Fitness and Propriety, together with technical competance to perform the relevant Senior Management function.Challenging candidates and firms where application is missing or contained inaccurate information,

Member of Financial Services Senior Leadership Team, reporting into Managing Director.Active member of Financial Services Operating Board, agreeing and taking responsibility for implementing actions to achieve business objectives.Money Laundering Reporting Officer (CF11).Training and Competence Supervisor for 8 IFAs and 2 Protection Advisers.Line Manager responsibilities for IFA and Lead management teams (12 staff in total)Compiling quarterly individual KPI reports, reviewing with individual staff and agreeing bonus levels.Managing full recruitment process for new staff.Collating, compiling and interpreting sales and lead conversion statistics.Managing staff performance (and under-performance) and identifying training and development needs.Holding weekly review meetings with individual advisers to discuss business written and proposed.Working with adviser team to deliver income targets and growth objectives.Producing briefing documents for marketing collateral and reviewing material to ensure in line with brief.Assisting in the design and delivery of quarterly department wide team meetings.

Taunton, United Kingdom

Training and Competence Supervisor for 8 IFAs and 2 Protection Advisers.Identifying high risk sales and selecting files for review (pre- and post- sale checks).Undertaking regular accompanied meetings with IFAs to confirm initial and ongoing Competent Adviser Status.Monitoring CPD records to ensure IFAs have completed sufficient CPD in terms of hours and content.Producing bi-annual adviser KPI documents.Reviewing marketing and other promotional material to ensure compliance with FCA regulations.Compiling Monthly Risk Assessments to identify potential business risks and keep track of outstanding actions.Undertaking general compliance audits and more specific complaint audits for all areas of the business. Wrote & developed policies and procedures for new GDPR regulations, and designed GDPR training for all staff.Worked with IT department to write a validation test on IT Governance and Cyber Risk.

Financial Services Contractor;Providing support to the Financial Services industry. Assignments include Compliance and Complaint Resolution Roles for major UK banks, working within UK Retail Compliance and Regulated Sales Complaint departmentsCarrying out post sale compliance checks ensuring investment products were correctly sold within the Private Banking division. Providing pre sale guidance for specialist sales (i.e. elderly or vulnerable clients and high value investments). Providing feedback to individual advisers and their area managers and regional directors as necessary. Providing weekly and year to date statistics for the department.Running weekly audio meetings for the sales force to discuss recent errors and concerns. Devising and implementing procedural updates to reduce the non compliant rate. Assisting as technical specialist for in-house training workshop for new advisers.Dealing with complaints relating to regulated sales of life and investment products.Obtaining point of sale information for historic sales, building files for investigation.Providing regular updates to customers.Investigating concerns, making decisions, calculating the appropriate method and level of redress where necessary.Writing to customers to inform them of the decision, liaising with third parties as necessary and dealing with telephone queries regarding decisions and redress calculations. Complying with statutory deadlines.Managing my own case load and assisting colleagues to ensure department objectives are met.Completing various in-house tests to demonstrate up to date knowledge in anti money laundering, generic product areas and certain product specific tests.

Dealing with a wide range of pension schemes (40+) including Defined Benefit Final Salary and Local Government Pension Scheme, and various Defined Contribution schemes including AVC, GPP, SIPP and Personal Pensions.Day to day scheme administration – change of employee details, change of contribution rates.Dealing with TUPE transfers into and out of the business, together with various mergers and acquisitions.Setting up new pension schemes on payroll system to suit changing employer needs.Applying for Admitted Body Status into LGPS and writing LGPS Employer Discretionary Policy Statements.Reassessing employee contribution rates into LGPS in line with revised contribution banding.Reconciling pension control accounts.Compiling monthly payment schedules for various schemes / providers.Liaising with internal finance department to ensure payment of contributions in line with statutory deadlines.Completing monthly and annual pension returns and dealing with queries arising as necessary.Dealing with queries from employees / contract managers / finance teams / HR representatives / Pension Providers / Regulators / Financial Advisers / Scheme Administrators / Trustees.Attending Trustee meetings.Arranging and attending employee pension surgeries with external IFA.

Compiling portfolio valuations and analysing the asset mix. Dealing with clients enquiries over the telephone and face to face.

Investigating complaints relating to endowment mortgage and policy mis-selling. Deciding whether the policy was mis-sold and if so calculating the appropriate method and level of redress. Ensuring that Financial Services Authority targets are met and cases investigated within regulatory guidelines. Writing to clients to inform them of the decision, liaising with third parties as necessary and dealing with telephone queries regarding decisions and redress calculations.

Obtaining point of sale information for historic sales, building files for investigation of alleged mis-selling. Preparing and processing redress payments for clients. Assisting with employee training, including design and presentation of a workshop on telephone skills.

Exeter, United Kingdom

Dealing with queries from clients about their policies, updating database with policy amendments. Assisting with the recruitment and training of new starters, collating team statistics to ensure team and individual targets are met, developing spread sheets for the statistics and also a period of secondment as Team Manager.