- Member of the Board of Directors providing the strategic direction of Berry Telecom, a B2B telecoms solutions provider.- Leading the technical product development road map for Berry Telecom Group. - Managing a team of 16 trained and accredited telecoms engineers and technical support staff. - Primary contact for Berry's technical partnerships and associations.

- Responsible for the day to day management of Berry's Technical Team including overseeing all new customer installations and issue resolutions.- Inventory management- Internal resource management- Ensuring customer SLA's are met and exceeded

• Installation of Category 5e, 6, 6a & 7 structured cabling and fibre links • Network support and analysis • BTEC Certified data centre design • UPS installation & maintenance • Customers included Kiwi Bank, Vodafone and Datacom

• Installing between £400,000 to over £1,000,000 of equipment every month, with a high customer focus to ensure complete job satisfaction • Submitting detailed line orders to assist in the digital conversion of customers lines (BRI/PRI), SIP porting, ADSL migrations and to achieve maximum efficiency and savings to the customer • Maintenance support desk providing level 1, 2 & 3 support and escalations, fault finding, remote diagnostics and in area visits between jobs • CTI, toll… Show more • Installing between £400,000 to over £1,000,000 of equipment every month, with a high customer focus to ensure complete job satisfaction • Submitting detailed line orders to assist in the digital conversion of customers lines (BRI/PRI), SIP porting, ADSL migrations and to achieve maximum efficiency and savings to the customer • Maintenance support desk providing level 1, 2 & 3 support and escalations, fault finding, remote diagnostics and in area visits between jobs • CTI, toll fraud and call recording applications • All cabling aspects • SIP, VOIP, TCP/IP and multisite applications through software and hardware VPN’s Show less

• Account Managing, becoming one point of contact throughout the whole installation process. Dealing with customers both over the phone and face to face • Site surveys detailing site information, programming requirements, engineer notes, site plans detailing handset locations and cable runs etc. Risk assessments highlighting any potential hazards whilst we attend site and resolving any kit amendments prior to installation • Liaising with the customer, contractors and the installation… Show more • Account Managing, becoming one point of contact throughout the whole installation process. Dealing with customers both over the phone and face to face • Site surveys detailing site information, programming requirements, engineer notes, site plans detailing handset locations and cable runs etc. Risk assessments highlighting any potential hazards whilst we attend site and resolving any kit amendments prior to installation • Liaising with the customer, contractors and the installation manager keeping everyone regularly updated to ensure all work completed with both convenience and professionalism • Sitting in sales appointments providing technical assistance and reassurance Show less

• Managing and motivating a team of engineers who were responsible for the second site visit after the installation, to oversee line conversions and finish off outstanding issues • High customer focus providing additional training, carrying out any changes to the system and completing any outstanding work from the initial installation • Monitoring the standard of installations and engineer performance through KPI’s and presenting this information to the installation manager and… Show more • Managing and motivating a team of engineers who were responsible for the second site visit after the installation, to oversee line conversions and finish off outstanding issues • High customer focus providing additional training, carrying out any changes to the system and completing any outstanding work from the initial installation • Monitoring the standard of installations and engineer performance through KPI’s and presenting this information to the installation manager and technical director • Obtaining referrals and reference sites Show less

This was my first insight into telecommunications and after gaining experience working alongside a senior engineer, I was put through training courses to become a qualified and accredited technician

Covering all aspects of plumbing, drain laying, camera surveys, high pressure water jetting, lining, fire hydrants, water mains and leak detection