Andrew Moore Email and Phone Number
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As the President of Ridgeview Advisors, I am focused on helping Managed Service Providers (MSPs) operationalize trust. With over 25 years of experience in the IT industry, I understand the intricacies of scaling MSP businesses, improving operational efficiencies, and building lasting relationships between MSPs, clients, and investors. Ridgeview Advisors exists to help MSPs not only grow but also to create systems that ensure consistency, transparency, and above all, trust—from sales through service execution.Throughout my career, I’ve worked hands-on with MSPs, guiding them from startup phases to multi-million dollar companies, through private equity acquisition and beyond. My background includes the development of solid operational systems and processes that allow MSPs to build lasting value for their clients and investors alike. I’ve always believed that building trust starts at the sales process, is reinforced through marketing, and must be carried out in every touchpoint of service execution.With a Lean Six Sigma Green Belt and a passion for a service-driven culture, I help MSPs improve their operations while building stronger, more transparent relationships that drive growth and confidence—both internally and externally. If you're ready to take your MSP to the next level, let's connect.
Ridgeview Advisors
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PresidentRidgeview Advisors Oct 2024 - PresentAs President of Ridgeview Advisors, I lead a firm dedicated to helping Managed Service Providers (MSPs) and investors in the MSP space achieve growth, operational efficiency, and stronger relationships with their clients and markets. At Ridgeview Advisors, we focus on:Helping MSPs grow by building trust with their clients and communities through operational excellence, seamless integration of sales, marketing, and operations, and reducing churn.Assisting investors by improving due diligence, offering nuanced insights specific to the MSP industry, and helping ensure sustainable growth through better business practices.Maximizing profitability through strategies that increase EBITDA, improve top-line revenue, and operationalize trust across all client and investor relationships.Our ultimate goal is to operationalize the building of trust within the MSP ecosystem, creating long-term value for all stakeholders.
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Chief Operating OfficerIronedge Group Apr 2017 - Oct 2024Houston, Texas, UsReporting to the CEO of IronEdge, the COO is responsible for strategic and operational execution for all of IronEdge Group and manages multiple departments: Sales, Service Delivery, Program Management, Professional Services and Business Intelligence. As the COO for IronEdge Group, Andrew provides strategic leadership to the planning process and implements new programmatic initiatives to support the B2B sales initiatives as well as heading the revenue retention division. In addition, Andrew provides coordination for the IEG senior management team, serving as liaison to IEG partners and working with clients and vendors to stay abreast of strategies and challenges. Andrew has a strong knowledge of data processing, hardware platforms, cloud and security application systems.Andrew collaborates with the CFO, CEO, VP of Sales, and other department leads and is responsible for tactical guidance, implementation, and management of operational aspects of the annual budget, roadmap, sales and product offerings.From 2018-2023, Andrew Oversaw the sales and business development team which increased revenues over 20% each year under his direction. Andrew has built and implemented multiple high-level processes allowing for multi-million dollar, profitable and sustained growth. He is skilled in project management with the proven ability to set and manage priorities using LSS, TOC and DevOps models for the project portfolios of client facing technical projects as well as internal service management and product improvements.Andrew works with over 500 different companies as part of IronEdge's service delivery whose revenues total over 2 billion dollars annually. Supporting over 15000 employees across all clients, Andrew and his team of support, project and consultative staff members aid in the daily operations of companies who have offices in multiple countries in over a dozen different industries and verticals with hundreds of remotes offices and branch locations. -
Vice President Of OperationsIronedge Group Mar 2010 - Oct 2024Houston, Texas, UsImplemented process and procedures over 6 years that allowed for double digit revenue growth each year while maintaining double digit net profit. Was a leader in the effort of taking IronEdge from $1.5 mil in revenue to over $6 mil in under 6 years. A focus on the development of culture and employee satisfaction was the primary goal over the first two years of Andrew's employment. Andrew implemented multiple process for measuring client and employee satisfaction in order to ensure culture was driving the right outcomes.Training programs and hiring systems were developed in order to find and train the right team members to fit the IronEdge Culture. Coupling the right people with best in class tools was the next step. IronEdge vetted and customized industry leading tools to automate and secure their client network systems. Along with a strong focus on processes, documentation was tackled as a top priority. Developing a secure and robust documentation platform was critical in the ability to build a stable and repeatable environment for quality support. Andrew developed platforms for increasing new products and industry innovating service offerings. These included Advanced Threat Security platforms and Business Intelligence services resulting in million dollar plus growth in revenue. With a focus on new cloud partnerships and a push toward hybrid infrastructure, Andrew pursues further relationships with Microsoft Azure and AWS.
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Operations ManagerErgos Technology Partners Jan 2009 - Mar 2010Houston, Texas, UsManage, directly and indirectly, a team of 35 people including field consultant team leads, call center team leads, project managers, and regional operations managers. Directs all processes that support approximately 400 servers and 3,500 work stations, nationally and internationally, belonging to over 200 small to medium sized business clients. Continually challenged to increase the effectiveness and quality of service through process reinforcement training, automation of redundant tasks, real time metrics analysis and inter-department integration and communication.Expected to maintain a 60% gross profit margin on 95% of recurring and project revenue for a $7 million company. Continually updates the executive management team on process improvement projects, service level metrics, and the overall direction of personnel hiring and development. Proactively meets with junior management staff in order to provide direct 360 degree dialogue to improve processes, employee morale and client retention. -
Senior Systems Consultant/Team LeadErgos Technology Partners Dec 2004 - Dec 2008Houston, Texas, UsProvided 24/7 IT consulting and support for small to medium businesses with a direct focus on large multi-server wide area network clients. Developed disaster recovery plans for several diverse organizations and businesses; including regular review, testing, and updating of current processes to ensure readiness. Tasked with the ongoing IT budgeting and infrastructure planning for no less than 12 small business clients, supporting 800 users in 6 different countries. Collaborated with multiple vendors to provide replicated infrastructure and co-location services to multiple energy trading firms with International interests.
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System Analyst IiCity Of Houston May 2002 - Dec 2004Houston, Tx, UsPrepared grant deliverables and executed delivery of final grant proposals for multiple nationally funded grants. Engineered and maintained Public Health Information Network core server systems and all end user networking equipment for disaster planning and response teams. Executed the drafting and delivery of multiple RFQs and MOUs for national grant requirements. -
Senior ConsultantEnet Solutions Jan 2001 - Apr 2002Directly communicated with and supported over 12 diverse small businesses within the greater Houston area. Identified project opportunities and developed remediation plans for business specific issues through the use technology. Worked within a team to provide high level of technical service to clientele.
Andrew Moore Skills
Andrew Moore Education Details
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University Of PhoenixBusiness Management -
Dhs
Frequently Asked Questions about Andrew Moore
What company does Andrew Moore work for?
Andrew Moore works for Ridgeview Advisors
What is Andrew Moore's role at the current company?
Andrew Moore's current role is President @ Ridgeview Advisors | Strategic MSP Consulting, Operationalizing Trust, Aligning Sales and Service.
What is Andrew Moore's email address?
Andrew Moore's email address is an****@****ore.com
What is Andrew Moore's direct phone number?
Andrew Moore's direct phone number is +171362*****
What schools did Andrew Moore attend?
Andrew Moore attended University Of Phoenix, Dhs.
What are some of Andrew Moore's interests?
Andrew Moore has interest in Children, Playing Piano, Playing With My Kids, Education, Reading, Science And Technology, Attending Church With My Family, Drinking Wine With My Wife, Arts And Culture.
What skills is Andrew Moore known for?
Andrew Moore has skills like Disaster Recovery, Management, Process Improvement, Integration, Information Technology, Networking, Project Management, Active Directory, Consulting, Cloud Computing, Team Leadership, Vendor Management.
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