Key accountabilities:• Member of the Senior Leadership Team within an enterprise change capability, ensuring that the function is driving towards its vision and purpose whilst delivering an effective service for the wider organisation.• Effective networking at senior levels, up to and including CEO, to understand the vision and strategic intent of the organisation, so that architectural activities undertaken would support in the answering of key questions needed to meet those strategic outcomes.• Modelling of organisation through business architecture methods (business capability modelling and assessment, process hierarchy, organisational design) to identify areas of the organisation where current effectiveness doesn’t meet the ambition and strategic needs of the business.• Target Operating Model definition through key lenses of process, people and business capability. Collaborative working with other architecture disciplines (provided internally and by 3rd party) to develop rounded view of the target state, and development of a Transformation Roadmap with identified transitions to get to the target architecture over the course of the next 5 years.

Supporting the North branch of IIBA UK in organising Business Analysis focussed events to promote networking and upskilling within the wider Business Analysis community.

Key accountabilities:• Member of the Senior Leadership Team within a Centralised Change capability, contributing to overall direction setting for the entire function• Leadership of a Business Architecture capability within Central Change• Key role in Portfolio Planning activities, ensuring that changes align to strategic direction, priorities are understood, business case is viable and resource requirements to fulfil are understood• Impact assessment of changes being raised against current architecture (across people, processes, systems and data), ensuring conflicts or synergies are identified and resolved• Active role in determining the scope of changes at a project level, to ensure that any Architecture recommendations are incorporated in the project deliverables• Management of Business Architecture, Business Partnering and Business Analysis function within Central Change, covering resource allocation, HR and capability management

Key accountabilities:• Delivery and co-ordination of design for a portfolio of change, spanning multiple business segments whilst considering process design, customer journey impacts and business change impacts• Own and maintain senior stakeholder relationships and buy in for portfolio of change• Organisation wide stakeholder management including influencing critical decision making to supporting the understanding of the cumulative view of changes hitting operational areas, utilising E2E scenarios, PACE diagrams and delivery of E2E walkthroughs.• Single change function representative within holistic portfolio planning activities, ensuring that suitable rigour is applied to all items on the change roadmap, including alignment back to strategic drivers, net positive business case, and relative priority of change compared to other items• Resource sizing for change initiatives to allow business plan development regarding team sizing across change function to support the delivery of business investment plan changes• Development of tools and techniques for identifying inter and intra project impacts, and identification of both synergies and direct conflicts between capabilities being delivered• Responsible for working across change function and business teams to ensure optimum design approaches are undertaken. • Provide over-arching direction where required and remove obstacles by working closely with internal and external stakeholders • Line and Matrix management of teams of Business Analysts and Senior Business Analysts, including all aspects of HR management such as performance and capability management, succession planning, providing mentoring and recruitment

Key accountabilities:• Delivery of scope pertaining to job booking, appointment scheduling and physical work on site on a release by release basis. • Development and management of plans to deliver scope.• Line and Matrix management of team of mixed skill Business Analysts (including 3rd party provided BAs).• Stakeholder management across multiple areas and business segments at all levels, including application of Influencing skills for critical decisions, and setting of expectations.• Wide engagement within the programme to ensure that the work stream design is understood and supported – including architecture, delivery partners, customer journey, business change and readiness and organisation design.• Overall accountability for implementing process change into the E2E design, ensuring that all impacts (including customer journey) have been considered.• Support of test preparation and execution.• Support in the creation and development of E2E scenarios, PACE diagrams and delivery of E2E walkthroughs.Expert Business Analyst with responsibility for coaching and mentoring members of the BA community.

Key accountabilities:• Delivery of defined work packages to time, cost & quality.• Development of plans for tasks needed to deliver work package.• Identification, elicitation and management of requirements from multiple sources, resulting in clear, concise documented requirements. • Key stakeholder management, including conflict management with 3rd party businesses.• RAID management.• Test preparation and execution. • End to end Business Process Mapping, following discussions with many Key Users.• Line Management, coaching and mentoring of other change professionals.Act as interface between operational business and IT developers. Elicit requirements and produce recommendations based on cost vs benefits. Act as mentor to the BA Practice.

Provided impact assessments of Industry driven changes to the operational business. Acted as the voice of npower in a number of industry-wide forums. Contributed to shaping future industry changes to better fit with npower's operating plans.

Provided day-to-day line management of approx. 12 members of staff, including all aspects of perfomance management, appraisal, work allocation and resolution of any HR issues.

Mobilised and led the North branch of the UK chapter of IIBA, ensuring branch delivered on central objectives and brought useful content and networking opportunities to the Business Analysis network across the north of England.