Andrew Steele Email and Phone Number
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Senior level sales and operations executive who has successfully managed retail organizations with 10+ direct reports, sales organizations of 1,000 – 2,000 team members and full P&L responsibility. Skilled at developing sales strategy, as well as pragmatic business plan elements that can be communicated effectively and executed consistently. Experienced managing multiple channels and developing relationships with field employees, headquarters support departments and vendors. Strengths include scaling revenue, developing operating systems, client relationships, and new business development. Exceptional verbal and written communications that facilitate a common vision to the plan, small and large group presentation skills, as well as listening intently to field concerns to share with headquarters.➤ CORE COMPETENCIES✦ Leadership ✦ Strategic Planning ✦ Operational Excellence ✦ Budgeting ✦ Coaching Sales Managers ✦ Customer Experience ✦ Bench Strength ✦ Facilitating Continuous Improvement ✦ Motivating Sales Teams ✦ Cross Department Collaboration ✦ Feedback / Accountability ✦ Exceeding Sales Budgets ✦ Recruiting / Training ✦ Field Communications ✦ Pay Plans / Recognition Programs / Best Practice Sharing➤ CULTIVATE HIGH PERFORMANCEI optimize performance and revenue in sales organizations. My expertise includes strategic business planning, sales and marketing development, building and executing reliable multichannel operational models, and propelling change across the corporate culture. I enjoy creating new business opportunities by growing current revenue streams and adding new, incremental revenue while developing people and teams. ➤ FOSTER SUCCESSCollaboration and input encourage ownership. Together, we develop effective, strategic systems, processes, and structures with checks and balances that enable people to consistently execute plans. KPIs focus everyone on the key activities that bring results. MY MOTTOS ✦ ‘The data doesn’t lie.’ You must travel upstream to determine and address the underlying root causes of issues.✦ Prioritize and focus on the important strategic decisions versus simply the required urgent actions, in order to achieve long-term success. ➤ LET’S CONNECT✉ apsteele34@gmail.com
Wireless Advocates
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Vice President Of SalesWireless Advocates 2021 - PresentSeattle, Washington, UsWireless Advocates is a third-party provider of wireless products, and services both online and in more than 650 retail locations nationwide. In partnership with Fortune 100 vendors Apple, Samsung, and wireless carriers Verizon, T-Mobile, and AT&T, the company delivers high-value products and services from the leading wireless carriers. Wireless Advocates operates retail kiosks and online sales activities for retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX).Profit and Loss responsibility for multiple channels operating wireless store within a store, in national retailer host environments inside Costco warehouses and Military Exchanges. Lead sales team of 2,500 employees, 6 Regional Directors, 54 District Managers, and 650 Store Managers.
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Vice President Of SalesTrue Brands 2017 - 2019Seattle, Washington, Us➢ Supervise 12 direct report Sales Managers and responsible for team of 50 inside and outside sales team members. Accountable for domestic and international sales and profitability results for all revenue channels. Supervise the National Account Channel outside sales team managers, as well as the Independent Channel inside sales team managers and their respective sales staff. Assisted them to close key national accounts and negotiate and evaluate contracts, pricing, terms and the profitability of complex transactions.➢ $10 million boost in sales in 2018 accomplished by developing new leads in partnership with marketing, managing the sales pipeline, coaching team members how to close new business clients, adding incremental sales to existing customers, developing and implementing go to market strategies for new products, and ensuring we facilitated an exceptional customer experience. ➢ 30% YOY Revenue increase in National Account team by developing mass merchant channels, key department store accounts, expanding grocery chain accounts, utilizing brokers and international distributors through developing, presenting, negotiating and closing mutually beneficial programs.➢ 10% YOY Sales growth in Independent Channel which consisted of retailers and rep groups. Accomplished thru business plan development, effective KPI dashboards, coaching employee activities, and reinforcing and holding teams and individuals accountable to the specific desired behaviors that lead to improved results. ➢ Implemented operational support structure that created systemic goal setting, dashboarding of results, effective feedback and coaching mechanisms, in order to consistently execute performance management and develop the inside and outside sales teams. -
Senior Vice President Of SalesCar Toys 2015 - 2017Seattle, Wa, UsSupervised 10 direct reports and responsible for 1,000 employees including 7 Regional Directors, Director of B2B, 15 B2B District Managers, 50 Store Managers and all field staff. Managed retail and business-to-business sales and operations of all stores and facilities. Delivered $140 million in Sales. Full profit and loss accountability for stores and B2B results.➢ $14 million boost in sales and a $7 million increase in gross profit accomplished by developing a newly created auto salon services category.➢ $10 million in incremental business-to-business revenue added by expanding the commercial division serving car dealers, insurance companies and fleet accounts.➢ $2.5 million decline in overall annual expenses with no reduction in sales reached by decreasing regional management sales and operations staff 36% and modifying pay plans.➢ 31% drop in product and services price discounts realized year-over-year through the effective tracking and dash boarding of results, sharing best practices and rewarding desired behaviors and activities. ➢ 9% uptick in the close rate reached year-over-year by improving execution of a clearly defined sales process, managing performance, tracking opportunities and instilling accountability.➢ 7% surge in the average ticket attained year-after-year by enhancing training, implementing a consistent, bimonthly sales coaching session and bundling complementary products. -
Vice President Of Revenue AssuranceWireless Advocates 2014 - 2015Seattle, Washington, UsWireless Advocates is a third-party provider of wireless products, and services both online and in more than 600 retail locations nationwide. In partnership with Fortune 100 vendors like Apple, Samsung, Motorola and wireless carriers like Verizon, T-Mobile, AT&T, and Sprint, the company delivers high-value products and services from the leading wireless carriers. Wireless Advocates operates retail kiosks and online sales activities for retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX).Conducted an intensive analysis of operating procedures, daily paperwork, document management and fraud prevention. Introduced rigorous controls allowing for increased collections from carrier partners as well as a reduction in deactivations and fraud for a $7.9 million one-year savings. ➢ $8.7 million saved annually by applying change management techniques to realign organizational structure, activities, support and interaction of the loss prevention department by enhancing communications, reporting, engagement and best practice sharing.➢ $4.5 million upturn in net income obtained by lowering wireless deactivations 45% through revamped customer identification and fraud prevention process improvements. ➢ $3.4 million growth in net income gained in the first year by driving wireless carrier collectibles via operations process improvements.➢ $800,000 in yearly savings generated by identifying internal employee and external customer fraud.➢ 75% improvement in document management of noncompliant financed contracts delivered by revising the sales audit function, creating daily exception reporting for field management to act immediately and foster receivable income resulting in a 6% reduction in noncompliant financed contracts in 12 months.
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Senior Vice President Of Sales And OperationsWireless Advocates 2012 - 2014Seattle, Washington, UsManaged the Director of Operations, Director of Learning and Development, and Director of Loss Prevention. Supervised 3 Channel General Managers (Costco, Staples, Military), 10 Regional Directors and 70 District Managers with indirect leadership of 1,030 Kiosk Managers. Led the Sales, Operations and Training divisions within 1,030 stores across the country. ➤ STRATEGIC BUSINESS LEADERSHIP➢ $101 million garnered with US Army, Navy, Air Force and Marine military base exchanges by securing an exclusive third party wireless provider contract extension and delivering outstanding sales, service, operations and military host collaboration.➢ Launched a new in-store kiosk design with digital upgrades in 500 Costco warehouses, doubling the square-footage in each and offering improved presentation, merchandising and selling capabilities.➢ $3 million decrease in annual payroll costs fostered by restructuring the compensation plan and incentivizing a carrier agnostic approach that resulted in selling the best solution for the customer. ➤ SALES PERFORMANCE➢ $6 million hike in annual sales earned by implementing new business product extensions with the addition of tablet sales, handset protection and battery charging accessories. ➢ 43% acceleration in close ratios at 500 Costco kiosks by modifying the sales engagement process to a consultative sales approach to solve customer needs. ➢ 30% rise in wireless activations achieved by introducing a new sales coaching model which simplified daily, weekly, monthly goal-setting, tracking, bi-monthly performance management sessions and consistent utilization of effective greetings, rapport building, suggesting solutions, asking for the sale, and supporting the customer after we earned the business.
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Senior Vice President Of Sales And OperationsCar Toys 2002 - 2012Seattle, Wa, UsManaged the Vice President of Operations, Vice President of HR, Director of B2B, 7 Retail Regional Managers, 4 B2B Regional Managers, 8 B2B District Managers and 50 Store Managers. Coached and mentored 10 direct reports and had responsibility for more than 1,000 employees. Directed the Sales, Operations, Human Resources and Training departments. Led the B2B division comprised of car dealerships, insurance replacement and fleet companies. ➢ $400 million sales opportunity facilitated by providing consulting, coaching and expertise to improve retail product and service offerings and build a B2B commercial division in 1,000+ Best Buy stores and install bays. ➢ $1.6 million fall in operating expenses, which led to a $1.6 million incremental net income spike found by applying targeted budget cuts completed with no impact on customer service or sales.➢ Instituted a bench strength / succession-planning system that enabled the company to maintain a reserve of competent, qualified management candidates to aggressively manage company performance.➢ $1.5 million saved annually by restructuring field sales compensation plans with no adverse impact on sales.➢ $600,000 cut in yearly recruiting, hiring and training costs secured by slashing field sales turnover though a comprehensive, focused sales team program.
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Vice President Of Sales And MarketingBlockbuster 1999 - 2002Denver, Colorado, UsResponsible for leading the sales and marketing activities for 2,600 corporate locations encompassing the Western half of the US. -
Vice President Of OperationsBlockbuster 1995 - 1999Denver, Colorado, UsResponsible for leading the sales, operations, human resources and training of Trient Partners, a Blockbuster licensee who had all stores in Western Washington and Oregon. Doubled the size of the company in four years and sold to Blockbuster Corporate.
Andrew Steele Skills
Andrew Steele Education Details
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University Of OregonOrganizational Communication - Business Administration- Conflict And Negotiation -
Carroll CollegeSpeech Communication
Frequently Asked Questions about Andrew Steele
What company does Andrew Steele work for?
Andrew Steele works for Wireless Advocates
What is Andrew Steele's role at the current company?
Andrew Steele's current role is Strategic Sales + Operations Executive ✦ Leadership ✦ Sales Coach ✦ B2B Business Development ✦ P&L Accountability.
What is Andrew Steele's email address?
Andrew Steele's email address is an****@****nds.com
What is Andrew Steele's direct phone number?
Andrew Steele's direct phone number is (800) 750*****
What schools did Andrew Steele attend?
Andrew Steele attended University Of Oregon, Carroll College.
What skills is Andrew Steele known for?
Andrew Steele has skills like Customer Service, Leadership, Customer Satisfaction, Strategic Planning, Multi Channel Retail, Scaling Operations, Business Planning And Budgeting, Business Planning, Financial Management, Team Building, Mentoring, Goal Setting.
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