Making people happy with beer, everyday.

• Manage customer expectations and gather project requirements• Plan scope, create schedule, and develop overall project plan• Collaborate with other Project Managers to deliver completed projects on time• Provide internal weekly status reports to management and other team members• Build and maintain positive relationships with third-party vendors and clients • Install, integrate, and configure the X2O platform within the client’s environment• Provide training on X2O products to clients (in-person and remote)• Troubleshoot technical issues with client's technical staff• Build and customize digital channels of information to meet customer requirements• Build required business logic with custom scripting (in JavaScript and jQuery)• Assist, as needed, the Technical Support team with post-installation client requests• Strong communication and presentation skills

• Level 1 and 2 support for all Lundbeck employees world-wide• Specialized support for V.I.P’s • Specialized support for national meetings in Toronto (ON), Montréal (QC), Québec City (QC), Miami (FL), Scottsdale (AZ), Las Vegas (NV), and Washington DC• Involved in knowledge-sharing project in Singapore, Mexico City, and Chicago• Interview and hire candidates for internal internship program• Train new supporters and interns• Install, test, and support computer hardware • Install, test, and support software (client and server sides)• Develop tools using AutoIT scripting to automate tasks• Coordinate software and hardware roll-outs for all Lundbeck Canada• Configure, test, and support Blackberry's and iPhones• Configure RSA tokens and SMS Passcode accounts for internal and external users• Configure telephones (physical and IP) in Cisco Call Manager and Cisco Unified• Manage user accounts in Active Directory and Microsoft Forefront Identity Manager• Manage service requests in BMC Remedy• Identify, research, and resolve I.T. related incidents• Research and maintain relationship with suppliers

• Find motivate individuals to raise money for Prostate Cancer Awareness• Plan, organize, and promote fundraising events (benefit concerts, acoustic speakeasy nights, and parties)• Motivate team members to raise money and awareness of the cause

• Level 2 support for all employees of the head office and regional offices• Install hardware for HP and Dell PC’s• Install, configure, and support local and network printers• Install, configure, and support software suites• Create unattended installation packages (MSI, Batch, AutoIT) • Create images for PC deployment and data backup• Distribute Work Orders using service desk software (HP OpenView)• Identify, research, and resolve technical issues• Create and maintain department procedures• Train new technicians

• Level 1 support for all employees of the head office and regional offices• Respond to incoming phone calls and emails in a timely manner• Provide initial troubleshooting, diagnosis and escalation of issue• Administer calls into service desk software (HP OpenView)• Train new analysts

• PHP, Smarty templating, Pear (Quickforms, Auth, etc…), Javascript, mySQL• Web application development, maintenance and modular integration• Website integration• Client support on array of products • Provide written documentation for applications developed for clients• Statistical analysis and web analytics• Search Engine Optimization• Development and integration of modular project development

• In-store Lexmark sales representative (Future Shop and Bureau En Gros)• Relationship building with store’s sales associates• One-on-one client relations with the public• Performing product training for sales associates