Andrew Pham Email & Phone Number

California, United States

San Jose, Ca, Us

San Jose, California, United States

• Conducted a comprehensive 5-week analysis of customer churn, identifying critical product usage trends. Presented findings to executive leadership, leading to a 20% improvement in product engagement metrics.• Leveraged CDK CRM and Salesforce to meticulously track customer interactions, developing targeted retention strategies that significantly boosted retention rates.• Developed over 5+ targeted retention strategies for CDK's DMS, CRM, Digital Retail, and Service products, with a… Show more • Conducted a comprehensive 5-week analysis of customer churn, identifying critical product usage trends. Presented findings to executive leadership, leading to a 20% improvement in product engagement metrics.• Leveraged CDK CRM and Salesforce to meticulously track customer interactions, developing targeted retention strategies that significantly boosted retention rates.• Developed over 5+ targeted retention strategies for CDK's DMS, CRM, Digital Retail, and Service products, with a focus on improving software usability, support efficiency, and customer communication.• Collaborated with the Director of Sales to optimize Salesforce workflows, assisting in data cleanup and organization for five key accounts to enhance CRM efficiency and support strategic sales initiatives. Show less

Davis, California, United States

• Spearheaded the planning and execution of committee meetings and presentations, focusing on career advancement strategies and leadership development, fostering a culture of continuous learning and professional growth.• Provide personalized coaching to students on resume building, interview techniques, and LinkedIn profile optimization, significantly enhancing their employability and professional online presence.• Utilize strong leadership and strategic planning skills to organize and… Show more • Spearheaded the planning and execution of committee meetings and presentations, focusing on career advancement strategies and leadership development, fostering a culture of continuous learning and professional growth.• Provide personalized coaching to students on resume building, interview techniques, and LinkedIn profile optimization, significantly enhancing their employability and professional online presence.• Utilize strong leadership and strategic planning skills to organize and deliver impactful career development programs, driving student engagement and facilitating their successful transition into the workforce. Show less

San Jose, California, United States

• Orchestrated seamless communication among customers, kitchen staff, and management in a high-volume setting.• Ensured accurate and efficient delivery of 100+ orders daily, achieving a 95% customer satisfaction rate.• Swiftly resolved team conflicts, maintaining optimal performance and an average resolution time of 15 minutes.

Davis, California, United States

• Engage in collaborative learning and networking with peers and professionals in the fields of economics and business, enhancing my understanding of industry trends and practices.• Applying analytical and strategic thinking to develop innovative solutions for real-world business challenges, focusing on product lifecycle, market analysis, and user experience optimization.• Work closely with a diverse team to formulate a comprehensive product management strategy, demonstrating strong… Show more • Engage in collaborative learning and networking with peers and professionals in the fields of economics and business, enhancing my understanding of industry trends and practices.• Applying analytical and strategic thinking to develop innovative solutions for real-world business challenges, focusing on product lifecycle, market analysis, and user experience optimization.• Work closely with a diverse team to formulate a comprehensive product management strategy, demonstrating strong leadership, communication, and problem-solving skills in a competitive environment Show less

Davis, California, United States

• Dive deep into strategic planning, ensuring operational efficiency, and mastering resource allocation.• Implemented a CRM system to track and analyze cold-calling efforts, improving conversion rates by 25%.• Led a team of interns to victory in a group case competition, achieving a first-place finish out of two teams.

San Jose, California, United States

• Resolved 50+ customer complaints, elevating customer satisfaction ratings by 20%.• Streamlined complaint resolution, reducing average response time by 3 days and enhancing theater operations efficiency.• Optimized workflows, resulting in a notable 20% increase in team productivity.

Bachelor Of Science, Major: Managerial Economics And Minor In Technology Management, Business/Managerial Economics, Fourth Year

Activities and Societies: Vietnamese Student Association, EBSA, Ascend

Education record