Net Reply UK is the rebranding of Sytel Reply UK. Hence the similar description of activities.Founded Net Reply UK’s core consultancy approachExperience includes:- Global Mobile Network Providers, local and national UK Government, a multinational media organisation.- Leading the Network and IT Security Compliance Business Unit.- Delivering network vulnerability detection systems.- Development of Information Security Policies for Local Government.- ISO27001 internal auditing.- Product Lifecycle Management.- Demand Management optimisation and operations.- Documenting most of their network products – including delivery processes- Development of powerful performance tracking tools (Excel/VBA).- SharePoint rollout.- Azure Information Protection rollout.

Founded Sytel Reply UK’s core consultancy approachExperience includes:- Global Mobile Network Providers, local and national UK Government, a multinational media organisation.- Leading the Network and IT Security Compliance Business Unit.- Delivering network vulnerability detection systems.- Development of Information Security Policies for Local Government.- ISO27001 internal auditing.- Product Lifecycle Management.- Demand Management optimisation and operations.- Documenting most of their network products – including delivery processes- Development of powerful performance tracking tools (Excel/VBA).- SharePoint rollout.- Azure Information Protection rollout.

A member of the Huawei Global Business Consulting Centre. Advising Telcos on Business Transformation (working with customers at a CxO and Business Head level).Includes large scale Business Transformation enabled through the implementation of improved processes (referenced to eTOM) and improved BSS/OSS infrastructure.

A Senior Associate in Business Consulting, working on projects for mobile network operators, UK government, content providers and a financial institution. Projects have included:• Heading a Business Analyst team designing a major order management system that distributes and replenishes antiviral products during a national pandemic>> Delivered on-time and to customer requirements>> Brought about interim measures in response to the Swine Flu outbreak>> Using Sapient’s SA3 Agile design and delivery methodology – which takes successful elements from XP and RUP>> Identifying usability issues and contributing to the Information Architecture (Wireframes and Page Flows)• Instrumental in arranging the hosting of the UK UPA (Usability Professionals’ Association) at Sapient London• Capturing business requirements for an MVNO’s B2C and B2B online platform – including ecommerce, internationalisation, CMS, online customer care, billing & payment and identity management• Designing easy-to-use mobile email provisioning functionality on a mobile network operator’s sales portal. This involved drafting Use Cases, Activity Diagrams, Technical Requirements, Wireframes (in Visio) and Page Flows• Heading a team project that studied demographic positioning and desirable features in online retail banking• Working with a major mobile network operator to plan their next 2-10 year business strategy and BSS architecture for online customer service, sales, identity management and eMarketing/CRM• Authoring an ICT procurement Business Case for a Government regulator undergoing transition from three separate regulators into a single commission. This was based on the Five Case model used by UK Government• Facilitating workshops for gathering civil servant opinions about where improvements should take place on their Intranet portal

A Consultant working with International Standards Development Organisations and advising NEC Japan on the direction of mobile technologies in Europe. Achievements include:- Being a main contributor behind WAP, from the beginning- Helping to steer ETSI, OMA, WAP and WiMAX specifications- Providing face-to-face assistance with the first NEC server sale to KDDI (a Device Management Server)- Advising Department Managers, General Managers and Vice-Presidents in R&D, Business Development Units and Product Development Units in NEC Japan and NEC Europe- Forming alliances with mobile network operators and like-minded vendors, to ensure that the standards reflected product strategy. This has included alliances with Telefonica & O2, 3 UK, NTT DoCoMo, KDDI, Red Bend, AT&T, Panasonic, Nokia Siemens Networks and Openwave- Creating mobile telecoms standards that support 2.5G (GPRS & EDGE) and 3G applications (including Wireless-HTTP, Wireless-TCP, Wireless-DNS, Device Management, DRM, OMA Client Provisioning and WiMAX Client Provisioning)- Writing patents relating to Push messaging and roaming across the mobile Internet