Supervise team of 20+ Executive Administrators providing both in-office, and remote, support to Accenture's most senior leaders. Provide additional location-based operational support and leadership, as well as process documentation and implementation.

Provided operational support to multiple Executive Directors, in addition to broader team leadership, functional support, and location-based services.• Manage calendars, events, communications, expenses, and invoicing for 3-5 Executive Directors across multiple lines of business• Coach and share subject matter expertise, including formal training sessions, with a focus on Information Security and business-specific technologies (Cloud, AI, DevOps, etc.)• Production and direction of large-scale internal and external broadcasts via Microsoft Teams• Ad-hoc location services, including event management, reception, and facilities management

Partnered with multiple Executive Directors to provide financial and performance-based reporting, manage ongoing and ad-hoc projects, and manage data in relevant systems.• Interpret and share Key Performance Indicators, providing strategic guidance for improvement and growth• Generation of reporting on both an ad-hoc, and ongoing, basis (primarily utilizing Excel, PowerPoint, Adobe Acrobat, and various CRM systems)• Management of large-scale projects• Provide coaching and guidance, with written documentation, for common processes across all functions in Middle Market Commercial Banking, including authoring official process documents

Assisted Executive Director and Banker team in management and growth of the Northern California Commercial Bank.• Manage calendars, communications, expenses, and invoicing for Executive Director and Banker team• Management and execution of long-term and ongoing projects• Employee on-boarding and support• Coach and share subject matter expertise as Northern California Lead Admin and Technology Ambassador

Oversaw and managed all daily operations of retail banking office.• Utilize monthly Profit & Loss statements and other key performance indicators to manage team performance• End-to-end team management, including recruiting, scheduling, coaching, and disciplinary action, with focus on improving sales, controls, and customer experience• Conduct regular audits of branch controls to ensure security for clients and employees

Assisted a team of District Managers, as well as Market Manager, overseeing a network of 110 bank branches covering the San Francisco Bay Area.

Oversaw and managed all daily operations of retail banking office, with focus on operations, controls, and compliance. Worked jointly with Branch Manager to improve customer experience, as well as Profit & Loss and acquisition campaign performance.• Improve customer experience in all branches, creating consistent practices and developing a culture of service• Management of teller staff, including recruiting, scheduling, coaching, and disciplinary action, with focus on improving sales, controls, and customer experience• Conduct regular audits of branch controls to ensure security for clients and employees

Authoring, editing, and publication of reviews and news items for online music publication. Publishing via WordPress, with focus on search engine optimization (SEO).

Oversaw all daily operations of retail food service location. Led staff of 15 employees in sales, service and food preparation. Assisted in creation and implementation of marketing strategies.