Andrew Ridley Email & Phone Number

London, Gb

Remote

- Promoted to full time Quality Assurance role with responsibility for quality checking, coaching and mentoring new starters

London, United Kingdom

- Investigating and resolving disputes between financial services businesses and their customers- Worked across broad range of financial products including Banking, Insurance and Mortgages- Chosen to support management team in checking other investigator's work and providing mentorship

- Career Break - A busy and rewarding period away from full time employment during which I: Hand built a motor-home | Traveled the world | Supported family through major events | Self studied and gained 8 professional qualifications- Finance Analyst [Part Time] @ HAL - HAL is a UK based property investment & development company with an investment portfolio value of £1m+ and 14 properties. Key Achievements & Responsibilities: Built the Excel tools used to manage the business' finances &… Show more - Career Break - A busy and rewarding period away from full time employment during which I: Hand built a motor-home | Traveled the world | Supported family through major events | Self studied and gained 8 professional qualifications- Finance Analyst [Part Time] @ HAL - HAL is a UK based property investment & development company with an investment portfolio value of £1m+ and 14 properties. Key Achievements & Responsibilities: Built the Excel tools used to manage the business' finances & monitor performance | Forecast cash-flows & Track financial performance | Advise on investment strategies | Financial appraisal of investment opportunities Show less

London

- Key Achievements - Worked directly with client (senior ombudsmen) to develop QA approach for standalone area of the project [70+ adjudicators] | Redesigned and delivered training to 180+ new recruits | Maintained 100% quality record | Frequently overproduced by up to 180% of productivity target.- Key Responsibilities - Assessing output, providing technical guidance and coaching of both adjudicators and other quality assurance coaches (check the checker) | Identifying opportunities to… Show more - Key Achievements - Worked directly with client (senior ombudsmen) to develop QA approach for standalone area of the project [70+ adjudicators] | Redesigned and delivered training to 180+ new recruits | Maintained 100% quality record | Frequently overproduced by up to 180% of productivity target.- Key Responsibilities - Assessing output, providing technical guidance and coaching of both adjudicators and other quality assurance coaches (check the checker) | Identifying opportunities to improve the project quality assurance approach | Delivering technical briefings. Show less

London

- Key Achievements - Maintained 100% quality record | Frequently overproduced by 120% of productivity target | Hand picked for promotion and offered my choice of Team Leader or Quality Assurance roles.- Key Responsibilities - Resolving disputes between financial businesses and consumers | Managing a 100+ bank of casework to stringent quality and productivity targets.

London, United Kingdom

Delivery of client strategy meetings | Ongoing client relationship management | Worked with founder to develop documentation, procedures and systems to support business growth.

Sourcing new clients | Consulting clients on investment opportunities | Achieved highest performance in the organisation and was quickly promoted

London

- Key Achievements - Successfully managed all aspects of a significant property renovation project in London | Achieved gross profit of £185K on a project budget of £460K- Key Responsibilities - Project management: Planning, finances, quality, change management | Deal analysis & financial appraisal | Design, specification & procurement of materials | Appointing & managing 3rd parties | Undertaking much of the physical work (Joinery, plumbing, steel work, landscaping, finishing, etc)

Euston, London

- Key Achievements - Redesign of end to end process for Professional Development & Training (PD&T) function [350+ people] as part of the NR Transformation Programme and project managed implementation of required changes | Introduced improved governance framework for PD&T & authored an official NR Standard mandating the new approach across NR | Chaired cross departmental user group & represented PD&T at 20+ NR Standards steering groups | Significant exposure to leading change and influencing… Show more - Key Achievements - Redesign of end to end process for Professional Development & Training (PD&T) function [350+ people] as part of the NR Transformation Programme and project managed implementation of required changes | Introduced improved governance framework for PD&T & authored an official NR Standard mandating the new approach across NR | Chaired cross departmental user group & represented PD&T at 20+ NR Standards steering groups | Significant exposure to leading change and influencing senior management.- Key Responsibilities - Data management of Oracle Competence Management System [1,000+ competences & 30,000+ staff] | Change management: Performing role of both Business Analyst and Project Manager for the PD&T function in identifying opportunities for improvement and seeing these through to implementation | Planning and change control for suite of 500+ training courses under development or continual review. Show less

Leeds, United Kingdom

- Key Achievements & Responsibilities - Production of multiple products for Network Rail (NR) including an A5 ring-bound training handbook containing 600 pages & 20 detailed A4 location maps for training centres | Delivered project on time and on budget, exceeding quality expectations of client | Undertook extensive data cleanse of NR competence management data (which was beyond my remit) | The work I did and the relationships I built within NR resulted in the offer of a management position… Show more - Key Achievements & Responsibilities - Production of multiple products for Network Rail (NR) including an A5 ring-bound training handbook containing 600 pages & 20 detailed A4 location maps for training centres | Delivered project on time and on budget, exceeding quality expectations of client | Undertook extensive data cleanse of NR competence management data (which was beyond my remit) | The work I did and the relationships I built within NR resulted in the offer of a management position internally Show less

Leeds, United Kingdom

Exposure to call centre environment in large utilities organisation | Consistently top of the league table for sales performance

3 Certificates Towards L4 Diploma In Regulated Financial Planning. R01, R02, R04

R01 Financial Services, Regulation and Ethics [Pass mark 86%] R02 Investment Principles and Risk [Pass mark 87%] R04 Pensions.

4 Certificates In Business Analysis [For Bcs International Diploma In Business Analysis]

BCS Certificate in Commercial Awareness BCS Certificate in Business Analysis Practice BCS Certificate in Modelling Business Processes BCS.

Prince2 Project Management Foundation & Practitioner Certificates, Project Management, Passed

Foundation Certificate [Pass mark 90%] Practitioner Certificate [Pass mark 93%]

Bachelor Of Science (Bsc), Multimedia Technology, 2:1

This degree gave me a deep and broad understanding of the information and design technologies underpinning the media industry, including.

Education record

A-Levels: 4 in total: English (B) Biology (B) Geography (B) General Studies (A) GCSEs: 10 in total: 9 at grade A, 1 at grade B