Andrew Rivera Email & Phone Number

• Identified inefficiencies in workflow, and suggested improvements that were implemented to reduce average handle time and processing time• Assisted agents and clients with life & annuity policies from new business through inforce/terminated• Followed-up with clients/agents regarding escalations or cases requiring more thorough research• Trained new hires

Dallas/Fort Worth Area

• Maintained working knowledge of DFW area including traffic and construction in order to ensure my rider(s) arrived at their destination safely and efficiently.• Received rider compliments such as “Excellent Service”, “All Star Driver”, and “Above and Beyond”, and have maintained a driver rating of 4.8+.

Allen, Texas

• Utilized exceptional time management and communication skills in order to contact vendors, produce promotional videos, and assist with the logistics of gym events.• Organized, scanned, and uploaded all client contracts, as well as updated the website and product pages with new products/services and descriptions.• Assisted with construction and small projects involved in moving into a new location; including working with contractors, assembly of furniture and gym machinery, and setup of new internet/phone service.

Bachelor’S Degree, Neuroscience

Associate Of Science - As, General Studies

Activities and Societies: Phi Theta Kappa