In 2018, I became a stay-at-home dad to my four kids. I manage scheduling, transportation, healthcare, activities, and emotional support for two kids in elementary school and two in middle school.

I led a multi-state team of local and remote policy processing clerks and underwriting associates servicing both internal and external customers through the process of creating Property & Casualty insurance policies. My major achievements included:- Programming an automated excel scorecard for the policy processing center, reducing supervisors’ time spent on generating employee reports from 32 total hours/week to 1 hour/week once automated. In addition to providing modular granularity for employee results, it also increased the accuracy of results by eliminating data entry errors. - Transferable SKAs to an HR Role: critical thinking; complex problem solving; systems analysis; systems evaluation; information ordering; mathematical reasoning; selective attention.- Developing and managing a training program to help employees use the policy processing system more effectively. The training resulted in a production increase of 5% in each of the first two years, and an 8% year-over-year increase in the third. - Transferable SKAs to an HR Role: monitoring; social perceptiveness; judgement and decision making; instructing; coordination; learning strategies; psychology; time management; problem sensitivity; inductive reasoning.- Recognition by the company as a Top Manager, an award given to the managers at with the highest employee engagement scores. Analyzing job data from my team helped me to create a customized plan with manageable steps for each of my direct reports, allowing them to take control of their performance and results. - Transferable SKAs to an HR Role: administration and management; active listening; service orientation; social perceptiveness; judgement and decision making; instructing; monitoring; negotiation; oral comprehension and expression; category flexibility; management of personnel resources.

I was responsible for the flow of customer equipment repairs through the Genius Bar, Apple’s in-store tech support, the overall customer satisfaction through the repair process, and maintaining the SAP system. My key achievements included:- Developing and implementing new-hire training curriculum covering the employee’s role in the repair process that could be used in addition to shadowing. This resulted in a more efficient system for repair technicians, reduced friction between new-hires and technicians, and reduced inventory variance caused by communication errors. - Transferable SKAs to an HR Role: customer and personal service; education and training; management of personnel resources; coordination; negotiation; social perceptiveness; critical thinking; systems evaluation; instructing; learning strategies.- Being recognized for exceptional customer service by regional management in 2008, 2009, and 2010. - Transferable SKAs to an HR Role: customer and personal service; service orientation; persuasion; negotiation; active learning; active listening.- Exceeding $1 million in sales for multiple quarters by engaging with customers, determining their true needs, and matching them with solutions that service those needs. - Transferable SKAs to an HR Role: deductive reasoning; category flexibility; fluency of ideas; originality; oral comprehension; oral expression.

I was responsible for the management and maintenance of multiple RaceTrac gas stations. This included managing in-store profitability through customer engagement and service, as well as multiple loss-prevention efforts. Key achievements included:- Retaining employees with a store a turnover rate 90% below the regional average. - Transferable SKAs to an HR Role: active listening; service orientation; management of personnel resources; persuasion; category flexibility.- Creating an associate training & development program that helped entry-level employees gain the skills needed to move into management, significantly increasing employee engagement. - Transferable SKAs to an HR Role: critical thinking; monitoring; instructing.- Exceeding inside sales goals by connecting personally with regulars, anticipating their needs, and following up on their experiences. - Transferable SKAs to an HR Role: systems analysis; systems evaluation; management of personnel resources; coordination