Andrew Rodriguez Email & Phone Number

• Presided over all client-onboarding, policy creation and process integration for 3rd party vendor solution
• Implemented low-impact, high-value processes for new business segment, Managed Security Services
• Provided insight and guidance for new business budget forecasting, including personnel availability
• Documented, advised on, and proposed solutions for bottom-up management style and approach

Los Angeles, California, United States

• As the founding VP of Software Operations, I was responsible for success of multiple disciplines including user support, technology roadmaps, cross-department collaborations and pre-/puri-/post- sales support, while.
• Founding VP, Software Operations – establishing and executing key SOP components and protocols
• Founding Customer Support and Training member, securing $300,000 business critical account
• Continuous improvement specialist, providing excellent guidance in fast-pace start-up environment
• Increased investor value with executable, technical roadmap – acting as SME in key investor meetings
• Executed cost forecasting, strategic insights, investor strategy, and budgeting with $1.2mm projection

Greater Los Angeles Area

• As an adept Digital Solutions Manager, I led business and user operation and management across multiple levels of organizational need, conducted and participated in daily technical standups, and became the only SME for.
• Hands-On User Support, Operational and Implementation Manager for 75+ employees
• Directed, guided, and spearheaded as SME for multiple department disciplines
• Created, modified and updated 80+ page internal policy and communication guide
• Supported new policies, procedures and implementations for multiple timezones (LA, NY)
• Served as knowledge and communications expert with C-Level credibility

Greater Los Angeles Area

• Analyzed, developed and presented key enhancements to business-critical software
• Employed control and authorization over all activities related to client support
• Played a key role in revenue generation and product showcase for existing and new client opportunities.
• Daily interface with engineering, sales, and payroll teams to support business operations and solutions

Burbank, CA

• As a Software Support Analyst, I gained quick trust and peer recommendation through pragmatic approaches to difficult solutions, resulting in sole ownership of top business critical accounts as well as autonomous.
• Delivered software presentations to obtain new revenue opportunities
• Reviewed, tested, and validated continuous delivery on product enhancement requests as well as maintained SAP implications, mapping, and testing in both UAT and live database environments.
• Travelled to London, UK to provide on-site support
• Presided over all facets of all business critical accounts to maintain operational success

Bachelor Of Science (B.S.), Business Administration And Management

B.S. Managing People and Technologies while working full-time.

Managing People And Technologies, Business Administration And Management, General