Andy Rosner Email & Phone Number

Mount Holly, Nc, Us

Conshohocken, Pa, Us

Responsible for maintaining CMDB health with configuration item (CI) relationship reporting, discovery and manual configuration. Provides updated reports for CI relationships to senior level management.

Conshohocken, Pa, Us

• Provides Tier 3 escalation path for issues for desk side and mobility devices• Provides support and coordination for major projects• Documents processes and suggests improvements• Participates in piloting of technologies

Conshohocken, Pa, Us

Dublin 2, Ie

Provides project and desktop support as needed to almost 300 users. Also assists in A/V trouble support as well as mobile phone and blackberry support.

Global, Us

Charlotte Operations Site LeadPlan and coordinate desktop maintenance and provide expert technical support to approximately 400 end-users. Also perform problem determination/resolution on all installed hardware and user added hardware and provide support on operating systems (W95/98/NT/2000/XP/2003) assisting end-users with software adjustments and system recovery. Additional responsibilities and accomplishments include:• Maintain current virus protection on servers/desktops. • Apply necessary patches to servers and desktops.• Assign file as well as object permissions.• Update server hardware as required..• Performed lead role in PC and infrastructure migration from Deland, Florida to Charlotte, North Caroline in 2004. This also included upgrading Windows 2000 AD to Windows 2003 AD.• Developed and implemented SOE desktop enterprise image for 2008, 09 and 2010 refreshes• Assist team with operations with Systems Management Server operations (SMS 2003) and SCCM• Assisted in security remediation of Mandient Security findings for desktop environment on several occasions• Subject Matter Expert for Symantec AntiVirus Corperate edition.

· Provided support to 150 users on Win 9X, 2000 and XP operating systems, along with standard MS office software applications on generic and Dell desktop and laptops. · Assisted in implementation and maintained Windows 2000 AD infrastructure. · Maintained and upgraded Dell PowerEdge server hardware including upgrading RAID storage vaults. · Assisted in Novell Netware 5 administration. · Implemented and maintained Symantec Corporate Virus protection throughout the enterprise.

Fr

Electronics Production TechnicianDuties included- Troubleshooting defective circuit boards off assembly line- Customer relations - making onsite calls to customer to resolve issues- Providing process improvement suggestions- Providing feedback and suggestions for software improvements in test code to software engineers- Providing support in test fixture design and development

Randolph Afb, Tx, Us

Provided Avionics Support on Inertial and Doppler Navigation Systems on EC-135 and C-130 aircraft.

Certificate, Ehr Implementation Specialist - Onc Hit Grant

Management Development Program

A.S., Computer Network Technology

B.S., Aviation Technology - Concentrations In Avionics And Aircraft Maintenance