Andrew Rowntree Email & Phone Number

Supporting the development and implementation of service reviews and performance management across the Social Care, Wellbeing and Learning groups of Gateshead Council; ensuring that resources are deployed effectively to deliver Council priorities. Monitoring the performance of services, producing business intelligence data, information and statistics to inform decision making, carrying out research projects and development of information systems to ensure accurate and effective recording of data whilst working with services to identify change and solutions, undertaking business process redesign, reviewing data collection methodologies and recommending customer focused service improvements. A key part of the role is the development of business intelligence data and frameworks that link activity data with costs allowing services to review and ensure value for money, work with services to identify and recommend customer-focused service improvements to support the Council in continuous improvement and service transformation, implementing improvements and process redesign projects.

Performance monitoring and assurance in respect of Ambulance Urgent and Emergency Care, 111 and Patient Transport Services; responsible for providing performancemanagement advice and guidance to operational staff, providing challenge to all levels of the organisation on areas where performance is seen to have varied from expected levels. Planning, co-ordinating and monitoring the delivery of service-line action plans, working in partnership with colleagues to implement, manage and monitor systems for the delivery of local and national essential quality standards and KPIs, with a focus on highlighting financial and operational risks of performance trends. Analyse, interpret and present highly complex statistical performance data and triangulating with operational knowledge and context to produce meaningful narrative interpretation of performance trends and issues with the timely identification and implementation of corrective action, including responding to policy changes, interpretation of national guidance and implementing service developments across a range of service areas and responsibilities. Assisting with the quality assurance and validation of statutory and contractual returns through proposing changes and redesign of statistical information and local managerial policies and procedures, developing and improving on new and existing reporting mechanisms and datasets to meet organisational needs and changing performance standards.​

Newburn, Newcastle Upon Tyne

Providing a key data, contract and performance support role in respect of the wider Mental Health, Learning Disability and Children commissioning agendas; responsible for contributing my skills and knowledge alongside colleagues to ensure the smooth delivery, performance oversight and maintenance of contracts across a range of service providers in line with local and national requirements. Planning, co-ordinating and monitoring the delivery of services and/or projects, including defining and researching evidence, responding to policy changes, interpretation of national indicators and implementing service developments as well as working with colleagues in order to provide the best possible healthcare within the available resources. Supporting and in some instances leading on specific projects on behalf of Clinical Commissioning Groups (CCGs) as part of delivering a successful programme of services and projects; including my own portfolio of contracts. Managing and supporting a full range of commissioning responsibilities on behalf of CCGs, to meet the identified health needs of the population and challenging national targets, within the limitations of the financial framework and competing agendas. Provide commissioning recommendations through evidence based reporting and monitor contract performance levels; devising remedial actions as required to address poor performance against plan and provider contracts.

Newcastle Upon Tyne, United Kingdom

Responsible for providing reporting, data analysis and project management services to Ophthalmology (Newcastle Eye Centre), Dermatology and Plastic Surgery directorates; devising and recommending actions to monitor developments and maintain a first-class service through providing an effective technical and support provision. Through utilising my analytical ability I provide creative solutions to innovative projects from initial inception through to completion, in a varied and challenging role that ranges from maintaining operational schedules for safe patient care to forward planning, capacity scheduling, project management and service improvement. Actively developing, implementing and reviewing systems and standards to provide quality, effective services through regular detailed reporting for a range of internal and external clients working in partnership across the health system using cross-speciality data to minimise impacts on quality; identifying risks and introducing mitigating actions to support management. Alongside my regular duties I have implemented a range of service improvement projects increasing performance across a range of areas, ongoing project manager responsibilities, System Administrator and Webmaster duties and have named myself accountable for the effective scheduling and monitoring of medical staffing levels to ensure there is continuous oversight in a seamless effective and high-quality service standard.

Newcastle Upon Tyne, United Kingdom

Accountable for the scheduling of multiple theatre timetables for the regional Neurosciences Centre; ensuring appropriate technical resources were available to achieve optimum utilisation of theatre resources. Regular liaison with senior medical staff to facilitate effective decision making regarding patient treatment, with frequent communication with patients and carers in a diplomatic and caring manner.

Houghton-Le-Spring

Responsible for financial and regulatory compliance of numerous Sales complaints teams through a comprehensive reporting provision; accountable for assisting the investigative teams achieve statutory requirements. Main responsibilities included maintaining operational schedules, reporting, budget control and identifying areas for continued improvements and cost savings.