Andrew Schaefer Email & Phone Number

New Braunfels, Tx, Us

Basking Ridge, Nj, Us

Tampa, Fl, Us

Dallas, Tx, Us

-Generated an average of $96,713 in revenue over 15 months averaging ~$6,500 monthly, 225% of the target goal2017 Results- 153% attainment in Total Gross Add Units (TGAU)- 183% attainment in Total Recurring Revenue (TRR)- 132% attainment in IPTV/DTV sales- 93% attainment in Broadband Sales- 172% attainment in VoIP Sales2016 Results- 210% attainment in Total Gross Add Units (TGAU)- 273% attainment in Total Recurring Revenue (TRR)- 162% attainment in IPTV/DTV sales- 110% attainment in Broadband sales- 109% attainment in VoIP salesGenerated an average of $96,713 in revenue over 15 months averaging ~$6,500 monthly, 225% of the target goalSales for AT&T U-verse TV, internet, home phone and DirecTVConsistently exceed minimum sales goals ranging from 150% to 300% goal attainment Effectively network with new/existing customers, apartment leasing staff and HOAs/land developers to stimulate growth in salesDemonstrate collaboration with peers to improve overall team performance via sharing and demonstration of best practices.As stated by supervisor during end of year review:Strength One Displays high integrity, honesty and a deep sense of caring for the success of our company, customers and employees Strength Two Builds relationships and strategically collaborates across workgroups to achieve mutual outcomes

Dallas, Tx, Us

- Performs all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of customer service offerings, including CPE and inside wire. Performs inspections on CPE and takes actions based on the results of such inspections to ensure services are working properly. Performs other miscellaneous technical, administrative and clerical functions as assigned and communicates with customers.- Consistently receive positive feedback from customers and consistently provide upgrades/cross sales- Build lasting relationships with customers through positive engagement

Saltaire, West Yorkshire, Gb

Provide leadership to a team of highly-skilled technical support representatives to ensure quality customer service and maintain Service Level Agreements in a 24x7x365 contact center. - Achieve business objectives and performance goals while ensuring operational efficiency through planning, continuous monitoring and analysis of the call center operation. - Deliver excellent internal and external customer satisfaction by demonstrating exemplary leadership.- Collect and analyze metric reports in order to identify performance trends.- Plan and implement documents to communicate process changes for 1,000+ internal clients.- Utilize Excel including pivot tables, graphing and mechanization, fast load.- Utilize MS Access including data import/export, query building, information extraction, data mining and mechanization.- Directly manage a team of 20-30 direct reports for AT&T technical support.

Saltaire, West Yorkshire, Gb

- Deliver Customer Care new hire training to new employees- Deliver Continual Education classes to agents, supervisors and management- Communicate complex concepts to a diverse audience effectively

Saltaire, West Yorkshire, Gb

- Monitor call center agents to ensure quality customer service and compliance with call center procedures and standards for call handling.- Provide call performance feedback; develop reports and trending information on individual and group quality.

Saltaire, West Yorkshire, Gb

- Team lead/Squad Leader/Mentor/coach fellow agents to improve performance- Provide second level advanced support to U-verse customers- Consistently won awards for most up sells/cross-sales

Saltaire, West Yorkshire, Gb

- Had my calls used multiple times as the example of "the perfect call"- Won sales competition 3 times

Washington, Dc, Us

- Received a Secret security clearance from the US government.- Directly supervised foreign national employees while working in controlled access areas to ensure national security and the safety of Embassy employees.

Washington, Dc, Us

- Directly responsible for daily delivery of mail to American Embassy employees- Ensured classified diplomatic parcels were delivered and held with the utmost care and discretion

Helsinki, Fi

- Was directly responsible for initializing point of sale terminals exactly to customer's needs.- Ensured orders of 100+ terminals were ready to ship under tight deadlines.- Maintained and edited Excel documents for inventory on a daily basis.

Psychology

Bachelor Of Science (B.S.), Marketing/Marketing Management, General

Psychology

Psychology, Psychology

High School Diploma