• Multi-departmental internal and external communications in regards to obtaining authorizations for warranty related claims.• Creating claims for non-certified repair facilities.• Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.• Troubleshooting customer issues with vender related products to help narrow down root cause.• Documented and updated case notes for each customer and work order.• Review of factory service repairs prior to return to retail.• Maintained compliance with established and updated policies and procedures with minimal supervision.• Worked with supervisors to address customer inquiries or technical issues beyond scope of expertise.• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.• Monitored service orders to completion and closed service tickets.• Documented repair processes and helped streamline procedures for future technical support actions.

Communicated with customers to identify issues, walk through solutionsand initiate corrective actions to restore service and functionality.Received inbound phone calls from customers to provide first-levelsupport and remotely troubleshoot issues with service, equipment orcustomer accounts.Documented and updated case notes for each customer and workorder.Maintained compliance with established and updated policies andprocedures with minimal supervision.Worked with supervisors to address customer inquiries or technical issuesbeyond scope of expertise.Consulted via telephone to understand user problems, run throughtesting scripts and ask probing questions to locate root causes.Monitored service orders to completion and closed service tickets.Documented repair processes and helped streamline procedures forfuture technical support actions.

Rough wire and prep, hookup and test, hi-pot test, paneling,troubleshooting, repair, rework, Final Repair.

Install and program TVs, wire radios and soundbar, inspect and repairany marring or damage seen as necessary.Overlays, paneling, cleaning, systems checks, RVIA sticker installation,etc.

Operate Lockset Machine for Drilling and Boring out Lockset Areas ondoors, using stain and crayons for finishing prepping doors before beingpalletized.Operation of circular saw, nail gun, plastic wrap, etc.All for use for making pallets, palletizing, and packing finished productfollowed by using a pallet jack to move pallets to be shipped to theproper zones.

Cardboard compacter, slide-outs assembly and palletizing, robotic tubedrill press operations, robotic gear track welding cell operations,Logistics ( Parts picking, staging, stocking) in warehouse and in yard.Drop saw operations, plasma torch, stamping press, forklift (gasoline,propane, electric) Bendy, cherry picker, power pallet jack, Bandar andcrimper, etc.Maintained neat, organized and clean work areas to avoid safetyconcerns or production delays

CNC operation, various woodwind and brass instrument key fabrication,industrial buffing machine, trim press, painting, conduit installation, etc.

Aluminum Foundry work producing CD4, Epsilon and Theta Brakeknuckles.Operate Trim Press, Quality checking multiple sets of parts in a fast paceproduction environment.Porosity, proper thickness, and measurements.(Micrometer, calipers, porosity checking x-ray machine) Troubleshootingmultiple robotic instruments, use of industrial cleaners for end of shiftcleaning (grease cutter mainly) Use of barrel and disc grinders(pneumatic) Operation of pour mold table, dry ice cleaning of molds atend of night.