Andrew Schilling Email and Phone Number

As the Product Lead for Emerging Solutions, I play a pivotal role in shaping Workiva's future product portfolio and go-to-market strategies. My role encompasses both inbound and outbound product management responsibilities in order to effectively guide new product investments, manage cross-team feature development, and stay close to Workiva's customers across industries.Selected Accomplishments:- Refreshed the roadmap for a $9M/yr energy solution (FERC reporting), launching new features that helped us achieve 67% market pen and 98% revenue retention. Prototyped new solutions for existing Energy clients to assess the growth potential for this industry.- Spearheaded Workiva’s entry into the $13B Carbon Management market via acquisition. Conducted in-depth market research and customer interviews to build the case for entering the market. Led the product and technical evaluations of partners and potential acquisition targets, resulting in the $100M acquisition of Sustain.Life and launching of Workiva Carbon in June 2024.- Led a cross-functional effort with engineering and ex-Sustain.Life teams to define and start development on a centralized data platform to bring Workiva's solutions' data together and unlocking new exciting capabilities in data management and performance analytics. Secured executive buy-in for significant data platform investments in 2025 while launching a new product development initiative.

Spearheaded internal and external research projects aimed at building the next generation of Salesforce's Einstein AI platform tools including Einstein Search, Einstein Recommendation Builder, and Einstein Prediction Builder. Research findings drove new product development, informed GTM strategies for existing products, and directed the allocation of engineering resources.Selected Accomplishments: - Conducted comprehensive research for Salesforce's new internal ML/AI platform including internal user and stakeholder interviews, technical documentation reviews, and competitive analyses. The following recommendations directly resulted in new product investments to fill critical gaps (ex. building a ML Ops / Job Orchestration Console) that had hindered broader adoption.- Co-led the development of a new AI Maturity Model to explain to executives why Salesforce's AI platform apps had only seen select adoption by some customer segments. The AI Maturity Model clearly outlined the mismatches between end users' expectations / skillsets and the current "no code" tools on the market. These findings resulted in the EOL'ing of certain apps due to poor market-fit and refreshed GTM strategies/roadmaps for others.- Managed multiple research projects that enhanced the overall user experience and search functionality within the Salesforce ecosystem. Working alongside PMs, Engineers, and UX Designers, we built new customization features that made Einstein Search more usable. Next we created Einstein Search Answers, a natural language search tool designed to save users time by instantly summarizing content from Salesforce objects and fields.

Specialized in building and managing data products that delivered revenue growth, new product innovation, and meaningful insights for Service Cloud's product executives. By leading cross-functional scrum teams, I successfully delivered a diverse portfolio of projects and products, underpinned by data-driven insights and advanced Machine Learning techniques.Selected Products, Projects, and Accomplishments:- Conceptualized and led the development of the Customer Maturity Journeys data product, an innovative driver of product-led growth that utilizes customer segmentations, product usage data, and Machine Learning to qualify and prioritize upsell and cross-sell opportunities. In addition to the nearly $1 million in open pipe generated during the pilot phase, the Customer Maturity Journeys product directly inspired and informed the creation of a new Service Cloud Admin Setup experience, improving visibility and enablement for the features that best predict future account expansion.- Partnered with a Senior Architect to design and build a new data ingestion system based on Kafka that connects high-risk, off-core real-time activity data to on-core databases. The new data pipeline required months of coordination and influencing key stakeholders to properly scope and prioritize across multiple frontend and backend engineering teams' backlogs. The new data pipeline opened up previously unreported usage data for Salesforce's Digital Engagement apps .- Delivered multiple product dashboards, novel analyses (ex. competitive win/loss analyses and Net Adoption Scores), and strategic recommendations to product execs that told the stories of how Service Cloud's customers use the software and what value they're getting from the products.

Provided strategic and analytical direction to senior leadership for SiriusXM’s online music streaming service, driving listener growth and measuring revenue impact. Played increasingly large roles across product marketing initiatives that significantly grew the streaming subscriber population, including a key partnership with Amazon. Trusted by senior leadership to formulate go-to-market initiatives, direct marketing spend, and deliver insights about customer behavior patterns to top executives.

Took a four month sabbatical to backpack across Thailand, Cambodia, Vietnam, Indonesia, and Canada.

Directly managed the development, testing, and launch of Access Intelligence products for GE Capital’s cybersecurity teams. Cultivated strong relationships with internal and external stakeholders to drive the product roadmap. Managed the backlog and prioritization of engineering resources.Selected accomplishments include: - Launched an MVP access intelligence product within first eight months. Engaged and onboarded 42 application teams into the MVP to test newly developed features. Partnered with key customers for input into the product roadmap, develop new report features, and drive awareness across other parts of the company. - Consulted on successful proofs of concept for Securonix's Access Intelligence module in GE Oil & Gas and GE Corporate Audit Staff, thereby growing the value and brand of the program across GE.- Created a scalable reporting solution that identified and tracked all divesting GE Capital employees who possess improper data access.- Project Manager for HPA risk scoring, which analytically quantifies specific user actions as indicators of security risk and notifies operations analysts of potential security threats.

Provided original data analysis and market research to Carfax's senior leadership that informed business strategy decisions. Performed UX Research to support new product launches and new feature development. Worked across the company with multiple marketing teams, sales teams, and business operations to maintain Carfax's competitive advantage.Selected accomplishments include:- Analyzed financial and retention data to create a multivariate model for an optimal product pricing structure.- Led bi-weekly market research labs to discover consumer insights on new Carfax products and gather competitive intelligence. Briefed senior leadership on major findings following each lab.- Built out reports and KPI dashboards for Carfax's new business products as well as its digital marketing campaigns.- Studied user behavior patterns on Carfax's website and mobile application. Worked alongside product managers and designers to incorporate these findings and optimize user experience and conversion rates.- Managed a business customer survey system and shared findings with account managers to discuss strategies around customer retention and new product sales.

Assisted the Research & Evaluation team with federally-funded studies, often in American Indian and Alaska Native communities. Performed quantitative and qualitative research, wrote research reports, and regularly met with federal clients to review project deliverables. Regularly represented clients at industry conferences.Selected accomplishments include:- Assumed project management duties for the National Indian Education Study. Supervised four school recruiters, delivered presentations at American Indian education conferences, and managed the budget for the multi-year contract.- Traveled onsite to perform field research with tribal health personnel and community leaders that investigated unmet healthcare needs of urban Indian communities. Wrote detailed reports summarizing research findings and describing the general health of the communities.- Performed contract monitoring for the Tribal Colleges and Universities Program on behalf of the NSF. Conducted compliance audits of grant recipients' documentation and published summaries from meetings of the advisory committee.

Worked under the supervision of Dr. Laurie O'Brien to assist her grant-funded research into the effects of prejudice and stigma on achievement, interests, and attitudes toward STEM fields.

Volunteered to teach at-risk youth and perform administrative duties related to the program's compliance with federal requirements.