Andrew Sebben Email & Phone Number

Denver, Colorado, United States

Austin, Texas Area

• Configure and update software to meet client requirements.• Communicate daily with the Project Management team to ensure on-time and high-quality software implementations. Also work together to create, modify and distribute project plans and training documents.• Provide subject matter expertise to peers regarding products.• Responsible for all mobile app implementations including, building and testing apps in the Google Play and Apple stores.• Created the standard operating procedure for mobile app implementations, which reduced build and release time by 50%. • Worked closely with Software Development to create a tool that automates mobile app deployments to remove them from the implementation process.• Working knowledge of SQL, writing queries on servers in hosted and non-hosted environments.• Install and manage SSL certificates using F5 and Cloudflare.• Responsible for SSO implementations to third party websites.• Built knowledge base to ensure peers have up-to-date knowledge and training for all software implementations.

Cincinnati Area, Ky

• Diagnose and resolve intricate issues escalated from our Level I team.• Update and troubleshoot software on client's servers to ensure statements/rosters are up-to-date and accurate.• Recognized as a top performer of all the support teams, solving 100cases a week, 40 cases above average.

Cincinnati Area, Ky

• Consult with clients to create and maintain content on their website and provide value-added insight into website usage.• Optimize client retention and satisfaction by providing initial and ongoing product training, addressing any concerns, and troubleshooting/resolving client issues quickly and efficiently.