Conceptualized, coordinated, and implemented integrations between the JD Software SaaS product and the National Registry of Emergency Medical Technicians (via API). Enabling data exchange between a governmental licensing board and a national organization; leading to lower times for applicants to acquire licensure and creating more efficient business processes for clients.Extensively implemented hooks for critical client business logic, providing each client with specially tailored solutions, while maintaining a level of abstraction to allow for reusability.Refactored integral parts of the backend having to do with Licensure Fee and License Expiration date logic. Fixing breaking issues, improving performance, and increasing readability of essential parts of the codebase.Conducted meetings with government agencies to determine their business needs. Agencies including the Board of Registration in Medicine, Board of Registration in Pharmacy, Office of Emergency and Medical Services, and more. Gaining intimate knowledge of their business processes, providing insight into the JD Software SaaS product, and ensuring communication between the client and the business is clear, understandable, and proper.Wrote and maintained PostgreSQL scripts that edited the metadata according to ever changing business needs, resolved critical issues in the production environment.

Acted as the main point of contact for ezCater website users, quickly assessing issues and devising effective resolution plans.Maintained an average monthly quality assurance score of 98%, consistently achieving the highest ranking-tier awarded by the quality assurance team.

Managed daily interactions with numerous clients, maintaining a complaint-free record, and receiving commendations from both clients and staff.Coordinated and managed schedules for all clinicians and the clinical director.Initiated and resolved claims issues and client questions with insurance companies.Updated and maintained records with sensitive customer information, ensuring compliance with HIPAA standards.

Led cross-department projects, maintained communication, and workflow across teams, ensuring project timelines were met.Provided support for pricing, invoices, and customer concerns.Extracted critical information from customer invoices and entered it into Granite’s database with a focus on accuracy and meeting deadlines.Analyzed team members' completed projects, identified errors, and provided constructive feedback.