Sharon Andrews Email & Phone Number

Barrie, On, Ca

Etobicoke, Ontario, Canada

Waterloo, Ontario, Canada

• Prepared daily sales reports, efficiently managed store POS systems, and exceeded daily sales targets by 25%.• Managed operations and administrative tasks of the store, monitored inventory levels, and alerted management of YM Inc. when supplies needed replenishment.• Ensured communication yielding growth in sales with customers.• Sustained level of constant achievement of key performance indicators.• Collaborated closely with team members to achieve store goals and provide exceptional customer service.

Kitchener, Ontario, Canada

• Briefed 100 students daily about community services and initiatives, increasing student participation by 50%.• Created Outreach programs to promote the Student Success Portal, serving about 950 - 1200 students weekly.• Promoted equity, diversity, and inclusion by planning activities as a part of the Event Planning Committee & S3 Summit.• Assisted more than 70 students at the Info Desk daily and initiated special projects for S3 Summit.• Conducted orientation for the 2022 Fall and 2023 Winter intake in Waterloo, Kitchener, and Doon college campuses.

• Conducted user research and user requirements elicitation using qualitative and quantitative research methods. • Translated business processes and analyzed user data and problems using PowerBI to identify pain points.• Managed communication and workflow between the internal teams, third-party partners, and clients in a fast-paced working environment.• Assisted Team Lead in monitoring operational aspects and managing the project lifecycle documentation, application, process flows, and lessons learned.• Developed an Ad-Hoc report to provide the project manager with actionable insights and solutions recommendations.• Trained 5+ Design interns on ‘Adobe XD’ for smooth onboarding.

• Analyzed and built a user guideline module for an in-house Learning Management System - Cengage, improving the response time by 25%.• Identified and analyzed user requirements, procedures, and processes to improve user experiences and develop user guideline modules in SDLC.• Contributed to research, software design, and user acceptance testing as a part of the product management team.• Reviewed delivery team output to ensure accurate interpretation of requirements and execution of test cases.• Designed user interfaces & user stories using Balsamiq and Adobe XD to create wireframes and prototypes.• Managed international stakeholders in India & UK by hosting daily stand-ups and coordinating weekly status reports.• Assisted and optimized in designing future Student skills and summer courses for EtonX, an E-learning platform for Eton College, UK.

Post Graduate Certificate, Business Analysis

Activities and Societies: Student Ambassador

Bachelor Of Engineering - Be, Computer Science