o Lead, direct and manage all hotel operations for the Courtyard and Residence Inn including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, responding to guest inquiries and resolving concerns.o Ensuring guest and associate satisfactiono Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.o Recruit, interview and train team memberso Oversee service quality, operational efficiency, guest satisfaction, brand standards, service levels, and financial measurementso Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies

o Professionally introduced myself to groups main contacts, remained prepared and available for any contact special requests or additionso Served as a dedicated technician for events with high clientele and sophisticated audio and visual set-ups o Suggested various solutions to clients requirements, such as adding audio or visual equipment for optimum effectiveness, or extra tables for a higher level of food service o Coordinated with various sales managers for events for up to 500 guests and delegated duties such as table arrangement, room set-up, and event time lineso Worked with manager on scheduling during busy seasons with staff levels and keeping in mind labor costs