Experienced managing projects in Waterfall and AGILE environment to develop and lean support to solutions-driven tactics and work closely with cross-functioning teams in the development, documentation, and delivery of processes to achieve business goals. • Provide technical support for the test/implementation of electronic invoicing and remittance, bulk track, and other electronic products • Responsible for electronic commerce applications to include direct customer interaction and problem resolution required for domestic and international invoices• Work in compliance with standard operating procedures to support our internal/external customers and ensure the Integrity of the EDI process• Provide technical assistance in the research, evaluation, and recommendation of new technologies, methodologies, processes, and products for customers

In an age of laptops, iPhones, internet, and Facebook, it makes sense to hire support staff you can delegate your administrative services to. At LA|Confidential we take the team approach to assist in your success; not as your employee, but as your partner! By providing you with professional, quality service anywhere on a full-time or ‘as-needed’ basis, LA|Confidential will help save you time, worry, and frustration…so that you can get back to what you do best! As a business owner, I know the importance of quality, efficiency, and most of all CONFIDENTIALITY. I have obtained my B.B.A. & M.B.A. in Business Management and Information Systems. I also have more than 20 years experience with various computer software in both administrative and leadership roles. LA|Confidential is the ‘perfect’ assistant with that ‘personal’ touch! Offering professional business services, project management skills, budget and tax preparations, resume writing, and graphic design. As a Virtual Assistant, our goal is to assist you no matter what avenue of services you may need. To help free up your time, increase your productivity, help you expand your business, reduce the amount of stress in your life, and create an opportunity that will allow you more time for yourself and your business. We look forward to assisting you!

• Responsible for working closely with the Project Owners, Solution Architects, Business Stakeholders, and IT teams to ensure the efficiency and effectiveness of system solutions deployed in support of business goals and objectives.• Responsible for providing written and verbal project communications, including weekly status, dashboards, and project updates for the project’s lifecycle.• Perform financial system configurations & change enablement documentation, update training SOPs, and document processes in Confluence.

• Functioned as the primary liaison between the Business and IT Project to support event experience teams and stakeholders on small scale projects• Research data anomalies, track individual pieces of data, and process investigation• Documented business problem from a business and technical perspective, research and data gathering for managers review• Assist BIDE team in the research JIRA tickets and researching new software practices• Performed system configurations & change enablement documentation, update training SOPs, and document processes in Confluence• Ability to effectively communicate through verbal, written, and social media mediums with business partners, Product Owners, Subject Metter experts, and BIDE teams

• Perform an advanced level of duties for the department including; project management, research, statistical analysis, budgeting, advanced reporting • Lead multiple programs or projects to ensure all components including computer systems, policies, processes and opportunities, etc. are identified, assigned, completed and implemented• Manage a comprehensive and efficient process to establish priorities and milestones for assigned projects by conducting priority setting sessions and informing all parties of established priorities • Participate on committees and task forces to ensure company and cross operating company needs are considered and to provide information regarding proposed projects involving department

• Proficiency in research and retrieving data from SAP, COUPA, and Trade Shift for financial analysis, project management, budget planning, expense tracking, and financial report generation• Provide in-depth financial and budgetary analysis on complex and highly sensitive projects and programs in Excel, using formulas, pivot tables, v-lookup, and Macros• Monitor budgets, budget revisions, track changes, scope amends covering project needs for multiple IT projects to ensure accuracy of deliverable and ensure invoice payments are processed timely• Responsible for auditing the IT categories at month-end to for variance reports, posting accruals and journal entries for the budget and forecast monthly and year to date balances

• Responsible for vetting applications in Salesforce, a weekly report to the program team on status of all applicants as well as the pipeline of potential solutions and business partners• Conducted secondary analysis of each potential client’s growth, sales, inventory controls, sales market strategy, and future potential markets of their sales platform and business structure with Dynamics 365• Deliver scheduled weekly/monthly reporting to team for governance review, potential new • Create weekly action plan to ensure all leads are completed and a detailed power point presentation was created for every potential client of their business solution and marketability with the FedEx Compatibility solution

• Collected data and compiled data files to be analyzed and uploaded for daily, weekly, and monthly for inventory, food ordering, and Ad Hoc reports for the accounting and finance teams• Conduct research and analysis to help provide critical data that impacts the food ordering and delivery decisions through OneSource and LEAN FROG• Managing multi-facet projects simultaneously for research and review of distribution processes, operational procedures, and developing KPIs and SOPs for present and future assignments• Work closely with managing staff to set and measures goals aimed to improve employee productivity and ensure safe and timely delivery of nutritional foods to all schools, enrichment and after-care programs

• Project planner and manager, report and data analysis, including researching of imported goods and applying import requirements according to customs• Training on U.S. Customs regulations to assist importers and exporters to meet Federal requirements governing imports and exports• Auditing personal and commercial documents, applying harmonized tariff schedule code for accurate duty assessment and to ensure all federal requirements are met• Project lead in the import operations department servicing the client and their suppliers• Providing customer service as well as maintaining client base and contracted vendors financials

• Developed and implement search strategy to improve foundation fundraising strategies and marketing campaigns for the hospital, universities, and alumni associations in Blackbaud• Review and updated constituents’ profiles evaluate campaign strategies results in Raiser’s Edge• Develops strong relationships with management, alumnae, and community donor sources• Budgeted-to-plan unique Tableau dashboard launches for company-wide reporting

• Developed reports for data analysis and financial forecasts to suite the clients’ needs with SAP, Crystal, COGNOS, and other data management systems• Successfully created various SQL stored procedures, views, functions and temporary tables• Collected and complied data from several sources and Ad Hoc reports to create, manipulate, and analyze based on request for internal and external clients • Planned projects, systems analysis, and helped define requirements for user support activities • Optimized existing SQL queries and calculated formulas and dashboards for Executive Manager

• Researched and resolved chargeback disputes for the stores, credit card bank, and customer• Performed root cause analysis to reduce loss prevention, damages, and charge-off expense • Partnered with Inventory Accounting team and accounts payable to audit accounts receivables• Improved controls to identify chargebacks, trends, and patterns to reduce profit loss• Improved controls for data reports daily to identify chargeback types, trends, and patterns to reduce chargebacks by more than 38% in 12 month