Andrew S Mccune, Mbb, Cscp, Csm Email & Phone Number

Castle Rock, Co, Us

Greater Denver Area

During this timeframe, I coordinate with engagement teams and clients to design, implement, and operationalize solutions, ensuring seamless installation, testing, and value generation. By employing operational excellence and applying cutting-edge technologies, I drive transformative initiatives resulting in increased productivity. Additionally, I play a key role in enhancing operational and financial performance by delivering expert guidance and analysis to support strategy through execution. Key Accomplishments: - Equipped associates with essential skills in demand forecasting, consumption, inventory, and warehouse management, enabling visibility within the client context and facilitating value creation through the launch of a community of practice in the service network.- Crafted a preliminary business case aiming for SG&A expenditure of 2% or less of gross revenue for the new function.- Generated product ideation with a funnel ranging from $9M to $164M in preliminary market value, positioning the program for the next strategic planning cycle.- Led modernization efforts for large government agency Transportation Management Systems (TMS) as the Supply Chain Transportation SME, resulting in actionable recommendations for future state improvements.- Utilized UAF to gain traction and successfully integrated the model with the client, KPMG, and other prime contractors, receiving commendation for the thorough modeling effort by KPMG.- Analyzed WMS and warehouse processes to facilitate inventory planning, resulting in clear quantification of PI readiness enabled by operations, WMS, and equipment upgrades.- Attained 100% compliance with COVID-19 protocols through virtual technology, sample size design, standard work development, training material/job aids crafting, and organization via PMO.

Denver, Co

Throughout my tenure, I responded to the poor adoption of a new enterprise resource management system by creating a customer experience journey map and identifying pain points, including redesigning and realigning user screens and roles to meet business requirements.Key Accomplishments: - Overhauled support infrastructure, training, and execution for 1,400 Green Belts and Kaizen leaders within a continuous improvement/Lean Six Sigma program spanning a $14B business unit, resulting in annual savings of $60-$90M in validated financial savings.- Analyzed demand load and benefit requirements to coordinate the execution of 400 projects within the service line. - Identified critical pain points, established timelines, and assessed impacts by plant, providing executive visibility on a $3M investment, delivering a 3% improvement in service.- Developed and implemented an integrated quality assurance system for a struggling program, resulting in improved sustainment from 55% to 84% of operational and financial benefits.

Denver, Co

Throughout my tenure, I strategized, orchestrated, and spearheaded optimization & transformation initiatives for global operations. I partnered with key stakeholders to support major company initiatives spanning multiple regions, driving impactful change. Moreover, I collaborated closely with peers in quality systems and process management to achieve organizational goals. I provided dedicated support to major account teams to enhance operational efficiency and drive sustainable growth.Key Accomplishments: - Conceptualized and implemented a bespoke Global Green Belt program tailored to the contact center industry, integrating Lean Six Sigma methodologies. - Oversaw candidate selection, training, certification requirements, and ASQ study guide-based exams, mentoring 14 high-impact projects resulting in $11.7M annual savings across North America, Latin America, and the Philippines.- Spearheaded the design, development, and deployment of a strategic workflow for global engagement of a $3B business, establishing a continuous process improvement project office despite limited funds. - Utilized an open-source platform and Agile methodology to ensure rapid global deployment within five months. - Integrated project selection and prioritization to align with regional leader staff planning and review cycles, optimizing resource allocation and maximizing impact.

During this tenure, I led strategic planning and innovation methodologies while developing tailored strategies to drive organizational growth and enhance operational efficiency.

Process Excellence (Commercial & Service Operations, Gsc)

Throughout this period, I Led and partnered in the US Canada Region in key customer facing and commercial areas to plan and implement process excellence strategies and processes. Work cross-functionally with Commercial ops, Sales, Services, Marketing, Information Technology, and Finance & Compliance. Operationalized into GSC CT Segmentation Project Manager role April-May 2013 where I assessed and recommended execution roadmap on segmentation strategy in a $4B business via stakeholder collaboration on a sell – make segmentation process to achieve 20%-40% growth on targeted offerings.Key Accomplishments: - Delivered North American Order Management future state vision event with 40-50 people, consolidating four business segments into one Core Process. Identified 35% cycle time reduction. Event formalized future state vision and improvement strategy for 2011.- Planned and delivered Business Process Improvement before IT to enterprise Configure, Price, Quote product system development in a $14B business. Result was an event of 100 people synchronizing 19 P&Ls to new process for North America, shortened development by 6 months, reduced development costs by $40M, ensured FDA compliance. - Unclear visibility to profitability with Group Purchasing Organizations by Segment & P&L. Designed, built, and delivered Profit Scorecard with heat map. Opportunity for Fee reduction of $5M-$10M, cost improvement of $7M-$7.2M- Designed and delivered a process model simulation for new dynamic dispatching in service. Built a manual mock-up of a central queue, a scheduling calendar with field engineer utilization tracking, process metrics, mentored IT leadership candidate to prototype an integrated map GUI. Results were avoidance of false start to implement new process and create requirements for new technology to go live on time in house call center for a $2B business.

Milwaukee, Wi

Proposed collaborative growth strategy resulting in spin up of increased partner engagement in the community and synergy for merger and acquisition with larger non-profit.

Engagement Director at George Group LLC acquired by Accenture.Provided executive client relationship, delivery, account profitability, selling, add-on sales, and supervision of multiple teams across the continental United States. Maintained client relationship, delivery, account profitability, and supervision of the teams across the continental US.Accenture Manager / Senior Consultant Lead Instructor.Conduct and lead selected programs of instruction for client executives and employees, including event coordination, delivery, and after action review, over a 12 month period in multiple sites across the United States.

Organized plastic card supply chain strategic planning, cost analysis, domestic / international suppliers, quality plans, SLA, capacity planning, back office operations, and supplier relationships to support a $110M business. Key focus on partnerships and business integration for competitive advantage with suppliers, change management, & leveraging lean.Interacted with senior management for a business unit / segment / division; partner to create strategic six sigma plans; advise management, train and mentor continuous process improvement; improve quality, cost, and delivery of revenue enhancement. Realized $3.2M revenue enhancements; $3.1M cost reduction; Delivered 4 week Lean Six Sigma Black Belt course.Contractual liaison to GE Capital as Master Black Belt, quality improvement, and SLA performance tracking across six manufacturing sites in a $35M service agreement; budget and supervised 35 employees in a combined quality assurance, systems, and six sigma (QSASS) organization in the six sites.

Ba, Communication/Rhetoric

Ma, Organizational Management

Air Defense Artillery Officer, Operations Management And Supervision