Andrew Sogomo Email and Phone Number
Andrew Sogomo work email
- Valid
Andrew Sogomo personal email
With a robust background in telecommunications engineering and extensive experience in diverse networking roles, I excel in optimizing network performance and ensuring seamless connectivity. My proficiency includes Submarine Networks, DWDM, GPON, NMS, SAP, and troubleshooting various network elements. As a Cisco Certified Network Analyst (CCNA R&S), I've successfully managed critical emergencies, implemented fault resolutions, and overseen the cable landing station's operational efficiency at Telkom.My journey encompasses roles at Jamii Telecommunications Ltd, where I played a pivotal part in network operations and support, emphasizing meticulous fault detection, resolution, and daily maintenance reporting. As an Assistant Service Manager at WIOCC, I managed end-to-end customer experiences, collaborated with suppliers, and ensured SLA adherence.Armed with a Bachelor's in Telecommunications Engineering and certifications such as AWS Certified Cloud Practitioner, I merge technical prowess with strategic insights. My expertise spans WAN, OSPF, BGP, TCP/IP, and more, showcasing a comprehensive skill set."Let's Elevate Networks Together! Embrace innovation and connectivity with a professional ready to drive results. Connect now for networking excellence that can't wait!"
Telkom
View- Website:
- telkom.co.za
- Employees:
- 13968
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Cable Landing Station EngineerTelkom Apr 2023 - PresentMombasa County, Kenya•Ensure prompt traffic restoration and to institute action plans during emergencies like submarine cable cuts and/or failure of undersea submerged repeaters and equalizers.•Acted as Power safety officer during the repair of submarine cables leading to successful development and proper implementation of power safety messages for successful repair of cables.•Perform preventive maintenance procedures on the GENSET and to report promptly to the maintenance contractor in case of anomalies•Plan and execute network installations at the cable landing station, including testing and commissioning of services.•Manage cross-connects and jumpering within the cable landing station ODFs towards the customer.•Respond to incidents and troubleshoot problems as directed by the Network Operations Center (NOC) or Technical Assistance Center (TAC).•Create ad hoc reports as required and assist in project management tasks as directed by the Project Leads.•Perform corrective maintenance procedures in case of the malfunction or breakdown of the DWDM Submarine landing station equipment.•Lead implementation of network upgrade projects and supervision of suppliers during any new cable installation/repairs as assigned by the station manager
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Network Operations Center EngineerJamii Telecommunications Ltd Nov 2020 - May 2023Nairobi, Kenya-Detection of Network faults/anomalies from NMS/NPM(GPON, SDH, Core/IPMPLS, LTE RAN/CORE and Power system alarms), and dispatch to Maintenance teams to resolve in the form of Trouble tickets within set timelines.-Follow-through of Network failures’ resolution while making necessary escalations to ensure faults resolution are within set SLAs.-Keep management and other business units informed during system/network outages via necessary communication channels-Commission/admit new network elements to the Network as per the provided guidelines.-Offer technical support to field teams on the phone to isolate or fault on Network faults.-Liaising with Tier 2 network support on timely resolution of logical network faults-Prepare daily Network faults/maintenance report. -
Network Suppor EngineerJamii Telecommunications Ltd Apr 2020 - May 2023Tier 1 level network support through problem and event ticketing using SAP ERPFaulting and troubleshooting total outages and QoS network issues clients experience via calls and emailsRemote event management and user support for GPON clients using NMSProvisioning and mapping new clients, OLT-ONU configurations, and IP allocation.Fault resolution and migration clients from one OLT to another.Liaising with NOC monitoring department on network segment faults. Escalation and follow up of faults with maintenance department and relevant region teams.Effective communication of ticket status and escalation as per established customer support and escalation matrix within set SLAEnsuring proactive communication of service outages and progressive update during faulting.Creating Layer 3 clients monthly link performance reports
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Assistant Service ManagerWiocc Nov 2018 - Apr 2019KenyaCustomer Relationship Management – Ensuring end to end good customer experience by sending out monthly service review reports, holding regular monthly service review meetings, maintaining minutes and keeping track of action items till completion.Supplier Management – Ensuring services provided to WIOCC meet defined requirements and service levels by reviewing monthly service performance, engaging suppliers on service improvement plans, monitoring SLA and calculating rebates accrued in the event SLA is breached. Customer Feedback – Manage SLA, firming up service improvement plans and providing feedback to customers and their respective account managers.Performance Reporting – Creating route availability statistics of the historical availability of network segments either on WIOCC or 3rd party partner’s network which are important for customer bid management as well as WIOCC management strategic planning. Working hand in hand with NOC in managing clients and suppliers in the event the mean time to repair faults occurring in the network is beyond the agreed time in the signed contact by each specific party. -
InternNokia Networks Jul 2015 - Sep 2015KenyaNetwork Operations Center (NOC) - Monitoring both passive and active alarms in all the MSCs, BSCs and BTSs.Field Operations – Network maintenance on physical network devices.Technical Support Group - Dealing with customer complaint escalations from the customer care departmentTransmission Systems - Maintaining all the transmission links from the access network (BTS) to the core network -
Network Engineer InternJamii Telecommunications Ltd May 2013 - Jul 2013KenyaNetwork Operations Center (NOC) - Monitoring both passive and active alarms in the network. Communicating with the field engineers on resolution of network faults.Field Operations – Network maintenance on site. Splicing fiber cables and optimization of links.
Andrew Sogomo Skills
Andrew Sogomo Education Details
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Kabarak UniversityTelecommunications Engineering -
Moi UniversityTelecommunications Engineering
Frequently Asked Questions about Andrew Sogomo
What company does Andrew Sogomo work for?
Andrew Sogomo works for Telkom
What is Andrew Sogomo's role at the current company?
Andrew Sogomo's current role is Telecommunications Expert | CCNA R&S | Submarine Network Engineer | Fiber Optics Specialist | Proven Troubleshooter.
What is Andrew Sogomo's email address?
Andrew Sogomo's email address is an****@****kia.com
What schools did Andrew Sogomo attend?
Andrew Sogomo attended Kabarak University, Moi University.
What are some of Andrew Sogomo's interests?
Andrew Sogomo has interest in Social Services, Economic Empowerment, Science And Technology, Arts And Culture, Health.
What skills is Andrew Sogomo known for?
Andrew Sogomo has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Teamwork, Customer Service, English, Research, Public Speaking, Social Media, Windows.
Who are Andrew Sogomo's colleagues?
Andrew Sogomo's colleagues are Njabulo Mlilo, Deon Human, Rhulani Mathonsi, Iwan Darmawan, Phumelele Thwathwa, Shobha Komarasamy, Helen Smit.
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