Lead a team of marketing professionals in developing and executing comprehensive digital marketing strategies for a diverse range of clients.Spearhead content marketing initiatives, social media campaigns, SEO optimization, and email marketing efforts to enhance brand visibility and engagement.Analyze marketing analytics and KPIs to optimize campaign performance and drive continuous improvement.

Managed all aspects of digital marketing for clients, including content creation, social media management, SEO, email marketing, and advertising.Collaborated with cross-functional teams to develop and implement integrated marketing campaigns that aligned with client objectives and business goals.Utilized data-driven insights to refine marketing strategies and maximize ROI for clients.

Supported the execution and measurement of client marketing campaigns across various channels, including web, social media, email, and print.Created and optimized web content, marketing collateral, and marketing automation campaigns to drive lead generation and customer engagement.Assisted in managing social media campaigns and monitored performance metrics to assess campaign effectiveness.

Founded and operated a successful pet sitting and dog walking business, providing in-home care for pets throughout the greater Tampa Bay area.Developed and maintained client relationships, ensuring exceptional service delivery and customer satisfaction.Managed a network of pet sitters, overseeing scheduling, compliance, and performance to ensure consistent and reliable pet care services for clients across the greater Tampa Bay area.Implemented marketing strategies to promote the business, including website development, advertising, and community outreach.

Managed a team of customer service representatives, providing leadership and guidance to ensure exceptional customer support and satisfaction.Oversaw day-to-day operations of the customer service department, including call volume management, quality assurance, and performance metrics.Implemented process improvements to enhance efficiency and streamline operations, resulting in improved customer service levels.

Served as a transition supervisor during new hire onboarding, providing training and support to ensure successful integration into the customer service team.Demonstrated strong leadership skills in coaching and mentoring new hires, fostering a positive and productive work environment.Assisted in managing customer service operations, including call center metrics, performance evaluations, and process optimization.

Mentor to newly hired Customer Service Representatives

Directed and supervised a team of 6 Customer Service Advisors, providing leadership and guidance to ensure the delivery of exceptional service to clients.Developed and implemented customer service protocols and procedures to streamline operations and enhance customer satisfaction.Managed scheduling, payroll, and performance evaluations for the customer service team, optimizing efficiency and productivity.Acted as a liaison between the office and field personnel, facilitating communication and coordination to meet customer needs effectively.Collaborated with other departments to resolve customer issues and address service-related concerns promptly and professionally.Conducted regular training sessions and performance reviews to foster skill development and maintain high standards of service excellence.