Accountable for daily operations of a 2 location 300 member contact centre sales and service team with an annual OPEX budget of $30M, focusing across TELUS' Small and Medium Business clients delivering integrated wire line, wireless, data, and voice solutions.Accountable for leading and supporting a team of 40 management employees responsible for Technology, Process, Marketing Readiness, Compensation, Project Management, Quality, Education, Work Force Management, Communications, Event Planning, and Dealer Network support.Accountable for proven operational improvements spanning productivity, quality, cost reduction, revenue generation, capital planning/spending, labour relations, recruitment, and strategic planning2003-2008 - Manager of Business Analysis (Small Business Solutions)Responsible for partnering with Marketing, Sales, and Operations to bring the "right" products and campaigns to the Small Business Solutions channel. Create and deliver an Educational Program to the Small Business Solutions channel that ensures the success of each member by:Equipping sales professionals with essential skills and knowledgeProviding an opportunity and path for development Recognizing and promoting learningDeliver process improvements within SBS and influence process change both up and down steam of Small Business SolutionsManage Capacity Plan including work force management and BUE Vacation Planning 2002-2003 - Regional Operations Manager (TELUS Dealer Channel Customer Care)Responsible for leading a team of front line managers and customer representatives who manage the fulfillment and processing of orders for the TELUS Approved Dealers and Telephone Equipment Providers in Alberta, British Columbia and Ontario. The products and services include Voice, Centrex, ADSL/Dial up Internet, Toll free and Data