Managed UK & Irish markets, overseeing Airbnb management services including cleaning, guest communication, host relations, pricing, and marketing.

Managed a team of 15 staff in control of operations, and customer service.Responsible for market growth and diversifying the product offered to clients to include long term residential lettings in preparation for government legislation.

• A graduate of the Berkeley Customer Relations Academy.• Liaising with site teams, contractors and suppliers to provide customers with thedesired scheme for their home and monitor progress for potential issues.• Problem solving, prioritising large workloads and chairing meetings with stakeholders.• Communicating with customers through email, letter and face-to-face meetings tobuild a working relationship, improving their journey with Berkeley.• I took ownership of key… Show more • A graduate of the Berkeley Customer Relations Academy.• Liaising with site teams, contractors and suppliers to provide customers with thedesired scheme for their home and monitor progress for potential issues.• Problem solving, prioritising large workloads and chairing meetings with stakeholders.• Communicating with customers through email, letter and face-to-face meetings tobuild a working relationship, improving their journey with Berkeley.• I took ownership of key customer complaints from start to resolution.• Analyse trends in items raised and implement corrective actions.• Improved customer satisfaction in line with personal targets set.• Inspecting properties with a high level of detail to ensure customer satisfaction.• Gained Institute of Customer Service ‘Customer Service Management’ membership. Show less

An elected member of the Students Association, representing student opinion through debates, meetings and wider communications strategies to improve the student experience. Focus was spent during my time on the constitution to create a more flexible, relevant representative body going forward.

• Paid member of staff as part of the organising committee of the 20th Commonwealth games. 
• Responsible for a section of the operation in relation to spectator ingress and egress, line managing a team of 30 volunteers, team leaders and accessibility volunteers. 
• Managed multiple small operations in order to contribute to the whole Spectator Services operation across the venue. 
• Delivered training to groups of up to 40 volunteers over a number of sessions. 
• Ensured health… Show more • Paid member of staff as part of the organising committee of the 20th Commonwealth games. 
• Responsible for a section of the operation in relation to spectator ingress and egress, line managing a team of 30 volunteers, team leaders and accessibility volunteers. 
• Managed multiple small operations in order to contribute to the whole Spectator Services operation across the venue. 
• Delivered training to groups of up to 40 volunteers over a number of sessions. 
• Ensured health and safety regulations were adhered to by volunteers.• Worked with multiple stakeholders and functional areas to ensure the highest quality service was provided to spectators at all times. Show less

• Weekend Team Manager with relief cover when not studying. Leading a large team, allocating training and tasks against strict targets. • Management roles included but not constricted to stock accuracy, ensuring customers were treated fairly and monitoring staff security.• Evaluating team performance and identifying extra training to ensure efficiency• Monitoring sickness on an individual basis and leading the team through periods of change that often were hard for teams to… Show more • Weekend Team Manager with relief cover when not studying. Leading a large team, allocating training and tasks against strict targets. • Management roles included but not constricted to stock accuracy, ensuring customers were treated fairly and monitoring staff security.• Evaluating team performance and identifying extra training to ensure efficiency• Monitoring sickness on an individual basis and leading the team through periods of change that often were hard for teams to adopt• Organising rotas to ensure adequate staffing levels and identifying peaks in trading and organising extra cover when available Show less