Andrew S. Email & Phone Number

New York, Ny, Us

• Catered to a wide variety of clients personal and professional needs, using my imaginative writing style to captivate them.

Rockville, Maryland, United States

• Achieved consistent first time fix and parts per repair metrics at the top of the company in our ASP program with Lenovo. • Maintained composure and patience in the face of difficult customer situations, providing outstanding resolutions in a lead technician role. • Led the computer service department in fixing time sensitive issues and providing escalation for other technicians with repairs and troubleshooting. • Mentored new technicians through the parts ordering process and engaging with computer manufacturers.

Rockville, Md

• Led an under-performing team to become top 5 in the company in customer satisfaction and sales. • Won contests in various sales metrics through motivating and empowering my team. • Engaged in smart selling processes to drive business and efficiency at checkout. • Reduced loss through weekly training and comprehensive oversight. • Innovated in customer service in a high volume retail environment by focusing on the individual. • Promoted from entry-level position with ever increasing amounts of responsibility. • Served as an escalation point for customer feedback and complaints, focusing on making sure each customer left the store happy.

Tucson, Arizona Area

• Experienced in constructing and transporting a wide variety of furniture from various suppliers.• Worked to renovate entire homes, including creating entertainment centers and assembling kitchens. • Focused on customer satisfaction by tending to exacting specifications of a diverse set of clients.

Tucson, Arizona Area

• Mastered every job in the restaurant from dicing bushels of onions to preparing accurate food orders to meet future projections. • Revised new hire orientation program and led training to increase efficiency and reduce turnover.• Supported new and recent hires by creating a culture of mentoring, observation, and feedback throughout the entire team. • Listened to feedback from my team to better organize the restaurant and enabled them to perform to the best of their ability without oversight. • Achieved the highest scores in food safety certification and ensured spotless health inspections. • Promoted from entry-level position with ever increasing amounts of responsibility.

Bachelor Of Arts - Ba, Anthropology, 3.92 Gpa

Study Abroad, Anthropology

Study Abroad, Anthropology

Anthropology; Political Science