Responsible for providing vision and strategic direction for a customer education team that supports approximately $250 million in business from across Federal and State & Local government agencies.

I am an experienced customer educator and consultant who was chosen to create and lead the new Customer Education team in early 2015. Since that time, the team has grown by 80% in size, posted approximately 30% growth in training volume each year and generated over $3 million in additional revenue for the sales teams that it supports. I am experienced in all facets of account support and lead teams that make a difference.

I was the first Inside Solutions Consultant to exist within the State & Local Risk sales organization. I helped to define the role and establish it as a primary source of training and product support. I was so successful in the position that additional headcount was added by the first year. I was responsible for all telephonic training for tier 2 and 3 accounts as well as assisting in a variety of national and regional telephonic programs. I spearheaded the acquisition and implementation of… Show more I was the first Inside Solutions Consultant to exist within the State & Local Risk sales organization. I helped to define the role and establish it as a primary source of training and product support. I was so successful in the position that additional headcount was added by the first year. I was responsible for all telephonic training for tier 2 and 3 accounts as well as assisting in a variety of national and regional telephonic programs. I spearheaded the acquisition and implementation of the Enterprise version of our Webex software, which has allowed us to facilitate larger training campaigns for agencies such as CA Child Support Enforcement and a nationwide training rollout for the newest Accurint user interface. I also assist in internal training and product support for the inside sales team. In support of this, I assisted in developing our internal training materials for the Risk Government Sales Certification Exam. In 2014 I trained over 3100 end users in over 1000 training classes, and these numbers grow every year. I also assist sales by providing product demonstrations and assist with sales motions to maximize new business opportunities. I have also mentored new consultants and inside sales representatives and assisted them in better understanding our products and customers workflows. Show less

I was responsible for managing business relationships and revenue growth in a $2.5 million dollar territory covering Tennessee, Virginia, South Carolina and North Carolina. I renewed over 85% of our existing business and exceed all goals set by management for new incremental revenue. I managed transactions through all stages of the sales cycle, including solutions development, product demonstrations, pricing, negotiations etc., for new business opportunities as well as renewals and up sells… Show more I was responsible for managing business relationships and revenue growth in a $2.5 million dollar territory covering Tennessee, Virginia, South Carolina and North Carolina. I renewed over 85% of our existing business and exceed all goals set by management for new incremental revenue. I managed transactions through all stages of the sales cycle, including solutions development, product demonstrations, pricing, negotiations etc., for new business opportunities as well as renewals and up sells of existing accounts. I also serve as a subject matter expert for the Statewide Master Service Agreements in my territory and on Lexis content and pricing. I also assist in formulating sales strategies within my assigned accounts to maximize growth and achieve maximum customer satisfaction scores. Show less

I served as the primary training and customer relations contact for all state & local government accounts in a multi state region. I worked to formulate training plans, build relationships and developed overall strategies that were designed to entrench LexisNexis products in customer workflow, drive usage and grow revenue in existing accounts while also uncovering up sell opportunities and evaluating potential competitive threats. I also served as the subject matter expert for Lexis.com and… Show more I served as the primary training and customer relations contact for all state & local government accounts in a multi state region. I worked to formulate training plans, build relationships and developed overall strategies that were designed to entrench LexisNexis products in customer workflow, drive usage and grow revenue in existing accounts while also uncovering up sell opportunities and evaluating potential competitive threats. I also served as the subject matter expert for Lexis.com and other legal products for my assigned region. I have helped to manage large territories, including 6 states in the Mid Atlantic region and 11 states in the Southeast. I also developed and executed several large TLC (temporary learning center) events in both Harrisburg, PA and Atlanta, GA to increase LexisNexis exposure to government clients in the capital cities. Show less

I was responsible for providing consultative and training services, across the broad spectrum of LexisNexis products, to clients in the areas of product use and general legal research. This includes assisting customers in developing effective research strategies, instructing them on product navigation, features & use through telephonic product presentations, and resolving all customer issues or complaints that may arise. I also serve as a contact between the sales force and customers… Show more I was responsible for providing consultative and training services, across the broad spectrum of LexisNexis products, to clients in the areas of product use and general legal research. This includes assisting customers in developing effective research strategies, instructing them on product navigation, features & use through telephonic product presentations, and resolving all customer issues or complaints that may arise. I also serve as a contact between the sales force and customers, relaying upsell opportunities and other issues that may affect business relationships. In addition, I participate in the development, revision and design of internal training documents and competitive intelligence documents as a member of the Competition COE within Customer Support. I also serve as a mentor for new Legal Research Associates, instructing them in appropriate company practices. Show less