Andrew Sutton Email & Phone Number

London Area, United Kingdom

Peterborough, United Kingdom

Following a successful career working as a property professional within the social housing sector, AS First Consultancy Ltd was established to provide interim management, project management and change management support to housing organisations.Specialising in interim management opportunities, service improvement projects, organisational change and performance turnaround, with specific experience of Health & Safety compliance e.g. asbestos management, fire safety, water hygiene regimes,… Show more Following a successful career working as a property professional within the social housing sector, AS First Consultancy Ltd was established to provide interim management, project management and change management support to housing organisations.Specialising in interim management opportunities, service improvement projects, organisational change and performance turnaround, with specific experience of Health & Safety compliance e.g. asbestos management, fire safety, water hygiene regimes, gas safety and electrical testing, together with the procurement of associated service providers.Providing clients with a sound understanding what ‘good’ looks like with the ability to develop robust and practical strategies/tactics necessary to achieve the required step-change in performance and effectiveness. I have a robust academic background with strategic insight, but also able to deliver effective operational experience at a practical level, depending the specific needs of each assignment. I am robustly networked with sector leading providers and maintain people and processes at the heart of my contribution to organisational success. Show less

Interim Head of Property Services with accountability for the Asset Management/Repairs & Maintenance operation across the diverse and complex portfolio of the Abbeyfield Society. Abbeyfield have a national portfolio, operating across the whole of England with a mix of Retirement Living and Care Home focus.This interim engagement was part of an organisational turnaround initiative under a new Chief Executive to drive the organisation’s balance sheet back into surplus with specific outputs… Show more Interim Head of Property Services with accountability for the Asset Management/Repairs & Maintenance operation across the diverse and complex portfolio of the Abbeyfield Society. Abbeyfield have a national portfolio, operating across the whole of England with a mix of Retirement Living and Care Home focus.This interim engagement was part of an organisational turnaround initiative under a new Chief Executive to drive the organisation’s balance sheet back into surplus with specific outputs including: - Restructure of existing 3No discrete regional teams into a consolidated entity with national focus. Coaching, mentoring, development of existing team inc. interventions where poor performance noted. Delivery of stock condition survey (via Savills) + creation of 30-year reinvestment plan + tactical planning. Review and interventions to provide improvement and assurance across the six pillars of Compliance. Recruitment, selection and on-boarding of a new permanent Head of Property Services. Advice/guidance in respect of new-build latent defects, leasehold management and procurement options. Show less

London, England, United Kingdom

Cambridgeshire, England, United Kingdom

Cambridge, England, United Kingdom

Chippenham

Leading the Hanover legacy ‘Compliance Team following the merger of two of the UK's largest Housing Associations specialising in retirement housing to form the Anchor Hanover Group.The property portfolio of the Anchor Hanover Group comprises almost exclusively of scheme-based developments; Care Homes, ExtraCare schemes and Retirement Living schemes with 750 communal plant-rooms for heating & hot-water and 1,100 passenger lift installations.Operational accountability for domestic… Show more Leading the Hanover legacy ‘Compliance Team following the merger of two of the UK's largest Housing Associations specialising in retirement housing to form the Anchor Hanover Group.The property portfolio of the Anchor Hanover Group comprises almost exclusively of scheme-based developments; Care Homes, ExtraCare schemes and Retirement Living schemes with 750 communal plant-rooms for heating & hot-water and 1,100 passenger lift installations.Operational accountability for domestic and non-domestic gas servicing/breakdown, electrical testing and water hygiene regimes (Legionella Control), together with passenger lifts and lifting equipment.Management of the Compliance Team comprising 2No managing engineers and 6No technical administrators, including recruitment/HR issues to ensure performance (KPIs) is maintained, contract payments made in a timely way and close control of day-to-day operations established through effective contract management.Project lead across a number of bespoke projects, including compliance dashboard development, business performance improvement initiatives e.g. invoice processing, complaint handing and a number of procurement streams: -- Consultant procurement- M&E Servicing/Breakdown contracts- Nationwide Stock Condition Survey: M&W/Plant Rooms- Nationwide Stock Condition Survey: Lift Installations Show less

1. Leading an optimisation and implementation initiative for Clarion's ERP system in respect of the Planned Investment workflow: loading investment programmes, system training and development of processes in conjunction with Finances team(s).Project Management, coaching and training of regional planned investment teams to ensure timely update of the ERP system for prompt payment of partner contractors, inc. update of fixed asset register. 2. Project Management: delivery of an… Show more 1. Leading an optimisation and implementation initiative for Clarion's ERP system in respect of the Planned Investment workflow: loading investment programmes, system training and development of processes in conjunction with Finances team(s).Project Management, coaching and training of regional planned investment teams to ensure timely update of the ERP system for prompt payment of partner contractors, inc. update of fixed asset register. 2. Project Management: delivery of an outsourcing initiative to provide surveying services via a 3rd party provider for a remote Clarion office.- Supplier Engagement- Soft Market Testing exercise- Expressions of Interest documentation- Development of cost model- Production of tender documentation- Evaluation & award Show less

London, United Kingdom

Accountable for the effective delivery of the £38m Planned Investment programme across South London and the South-east Regions managing a team of 31 for component renewal and housing improvement projects (2018-19).Acting as a key member of the Assets leadership team, supporting the Director of Assets in relation to new procurement arrangements. Embedding the ‘Clarion Way’ and the ‘Exceptional Client Journey’ initiatives across the regional Planned Investment teams.Reviewing… Show more Accountable for the effective delivery of the £38m Planned Investment programme across South London and the South-east Regions managing a team of 31 for component renewal and housing improvement projects (2018-19).Acting as a key member of the Assets leadership team, supporting the Director of Assets in relation to new procurement arrangements. Embedding the ‘Clarion Way’ and the ‘Exceptional Client Journey’ initiatives across the regional Planned Investment teams.Reviewing existing contract management arrangements and introducing new working practices where appropriate to ensure audit recommendations are fully implemented, inc. all staff receive appropriate contract management training and deputising for the Director of Assets where appropriate.Introduction of project specific risk-mapping to the regional teams to embed risk identification, risk classification and risk mitigation as key components of Clarion’s overall risk control strategy. Show less

Godalming

Waverley Borough Council: Strategic Project Consultant (May 2019 to July 2019)A welcome return to a previous Client as ‘Strategic Project Consultant’ to provide additional capacity and competency working with existing teams to kick-start a number of challenging projects forwards on behalf of the Council: Fire Door Upgrade Works: implementation of new framework contract to undertake a range of disparate and complex fire precaution upgrade works, inc. contractor lesion, development… Show more Waverley Borough Council: Strategic Project Consultant (May 2019 to July 2019)A welcome return to a previous Client as ‘Strategic Project Consultant’ to provide additional capacity and competency working with existing teams to kick-start a number of challenging projects forwards on behalf of the Council: Fire Door Upgrade Works: implementation of new framework contract to undertake a range of disparate and complex fire precaution upgrade works, inc. contractor lesion, development of specification and the associated cost-model. Legionella Control: leading an intervention to close-off on-going Legionella issues at a sheltered housing scheme, inc. review of history and appointment of specialist M&E consultant with experience in this area. Estate Regeneration: developing feasibility study with proposals to scope work for a project to regenerate a 42-unit estate comprising of flats and houses, inc. tenant engagement. Training/Mentoring: to embed best practice and leave a legacy with incumbent teams in respect of the above projects, delivering training, motivation and mentoring where practicable. Show less

Wellingborough

Engaged as Consultant Programme Manager to lead and oversee an exciting project to ‘in-source’ the existing responsive repairs service by forming a new ‘In-house Repair Team’ (a DLO) for Wellingborough Homes. The primary business drivers of this project include reduced costs, improved quality, security of service and the ability to design and influence continuous improvement of the repairs service with greater certainty.The assignment requires the management and control of multiple… Show more Engaged as Consultant Programme Manager to lead and oversee an exciting project to ‘in-source’ the existing responsive repairs service by forming a new ‘In-house Repair Team’ (a DLO) for Wellingborough Homes. The primary business drivers of this project include reduced costs, improved quality, security of service and the ability to design and influence continuous improvement of the repairs service with greater certainty.The assignment requires the management and control of multiple project streams, together with the creation of a master project plan, communications plan and hands-on interventions to advise the client in respect of best-practice for their repairs & maintenance operations. Effective cross-team/organisational communications to bring previously disparate teams e.g. Repairs, Customer Services, IT, HR and Housing together to meet the challenges of a common shared goals.Undertaken a fee tendering exercise to obtain consultancy services for the procurement of a network of supporting sub-contractors, together with overseeing a new materials supply-chain solution using the CHIC framework to support the new In-house Repairs Team (IHT). Additionally, undertaking a review of Health & Safety requirements to develop RAMS and associated new processes for safe operative working, inc. asbestos management protocols to ensure the new IHT launches on a robust H&S platform.Close project control of the implementation of a new Service Connect IT system (by Cloud Dialogs) on which to launch the new In-house Repair Team with job scheduling, job costing, van stock management and reporting capabilities. Show less

Barking & Dagenham

Engaged as a ‘Service Improvement Consultant’ to review, to analyse and transform the Council’s Housing Asset Management service for the stock of 24,000 properties with hands-on engagement in key operational areas.Performance Management- Strategic/operational responsibility for commissioning services and capital construction work.- Developed mgnt reporting with revised KPIs to monitor service quality/financial performance.- Developing and embedding a performance… Show more Engaged as a ‘Service Improvement Consultant’ to review, to analyse and transform the Council’s Housing Asset Management service for the stock of 24,000 properties with hands-on engagement in key operational areas.Performance Management- Strategic/operational responsibility for commissioning services and capital construction work.- Developed mgnt reporting with revised KPIs to monitor service quality/financial performance.- Developing and embedding a performance management cultural with a commercial focus.Service Improvement- Review of existing plans, processes, delivery models and reporting systems inc. gap analysis.- Monitoring investment programmes and projects to ensure delivery of required outcomes.- Developed 5-year investment prog. for major component replacement, cyclical/reactive repairs. Financial Management- Commissioned services/construction work to meet the Council’s objectives of improving VFM.- Ensured compliance with financial regulations and gateway procedures for best-value outcomes.- Embedded improved financial, commercial and contractual awareness across the teams.Operational Outputs- Embedded robust process for commissioning consultants inc. transparent evaluation process.- Remedial project solutions for high-profile M&E failures: comm. heating renewals circa. £2.0m).- Project managed a £2.6m/annum domestic boiler installation programme for Council homes. Show less

Coventry, United Kingdom

Interim Head of Property with accountability for the delivery of the Repairs & Maintenance service across the diverse and complex portfolio of Langley House Trust, comprising of care homes, together with freehold and leasehold properties providing specialist accommodation for ex-offenders. Specific key achievements include:- Improved contract management to drive more effective contractor performance and VFM.- Contractor review to determine capability, performance and suitability to… Show more Interim Head of Property with accountability for the delivery of the Repairs & Maintenance service across the diverse and complex portfolio of Langley House Trust, comprising of care homes, together with freehold and leasehold properties providing specialist accommodation for ex-offenders. Specific key achievements include:- Improved contract management to drive more effective contractor performance and VFM.- Contractor review to determine capability, performance and suitability to meet client needs.- H&S compliance review: gas safety, legionella control, electrical testing, fire safety & asbestos.- Design/implementation of improved business processes; orders, invoicing and quality assurance.- Design of new operating model for the property team: revised team shape/strategic approach. Show less

Cambridge, United Kingdom

Operational accountability for Repairs & Maintenance across the complex portfolio of Cambridge Housing Society which comprises of Care Homes, Extra Care Schemes, Sheltered Accommodation and General Needs housing. Specific key accountability included:- Operational management of Property Services Team inc. response repairs & property investment- Leading a Responsive Repairs Review process for a step-change within the organisation.- Improved contract management leading to more… Show more Operational accountability for Repairs & Maintenance across the complex portfolio of Cambridge Housing Society which comprises of Care Homes, Extra Care Schemes, Sheltered Accommodation and General Needs housing. Specific key accountability included:- Operational management of Property Services Team inc. response repairs & property investment- Leading a Responsive Repairs Review process for a step-change within the organisation.- Improved contract management leading to more effective performance.- Review of team shape/skills, recommending people development and recruitment.- Implementation of people search and recruitment strategy to expand team.- Advising on the procurement of new planned & reactive OJEC procurement processes.- Mobilisation of new contracts for 01 April 2015 commencement.- Careful demobilisation of existing contracts to ensure continuity of service delivery.- Development of improved benchmarking and KPI data sets.- Review of compliance arrangements with interventions embedded to improve performance. Show less

Surrey, United Kingdom

Property Services Manager (Interim) with responsibility for all aspects of the property maintenance portfolio at Waverley Borough Council. Key interventions made to ensure effective delivery of Decent Homes programme against challenging timescales and introduced strengthened contract management culture and practices.Key interventions made in respect of asbestos management for the Council, inc. robust defence to an HSE 'Improvement Notice', development of a Asbestos Management Plan… Show more Property Services Manager (Interim) with responsibility for all aspects of the property maintenance portfolio at Waverley Borough Council. Key interventions made to ensure effective delivery of Decent Homes programme against challenging timescales and introduced strengthened contract management culture and practices.Key interventions made in respect of asbestos management for the Council, inc. robust defence to an HSE 'Improvement Notice', development of a Asbestos Management Plan, procurement of specialist asbestos consultancy services, design/delivery of a training regime for staff and contractors and delivery of a reprocurement strategy with budgetary approval for the complete re-survey of the Council's property stock for asbestos containing materials.- Leading a team of 25 technical & administrative staff including a Customer Services Team.- Accountable for a £17m per annum Repairs & Maintenance budget.- Decent Homes programme assurance- Development and implementation of innovative monitoring measures for decent homes delivery.- Restructured the Property Services Team to ensure more effective delivery.- Led on asbestos management interventions to mitigate HSE ‘Improvement Notice’. Show less

High Wycombe

Interim Head of Repairs with responsibility for Reactive & Voids Repairs, Community Projects and the Customer Services Team with a remit to quickly, stabilise team performance and raise low morale, improve contractor performance and bear-down upon costs to increase value-for-money, inc. mobilisation of a new reactive/void contract.- Successful mobilisation of a £7m/annum Repairs & Void contract with Ian Williams Ltd.- Effective demobilisation of existing long-term contract with… Show more Interim Head of Repairs with responsibility for Reactive & Voids Repairs, Community Projects and the Customer Services Team with a remit to quickly, stabilise team performance and raise low morale, improve contractor performance and bear-down upon costs to increase value-for-money, inc. mobilisation of a new reactive/void contract.- Successful mobilisation of a £7m/annum Repairs & Void contract with Ian Williams Ltd.- Effective demobilisation of existing long-term contract with Mears.- Implementation of ‘Locator Plus’ repairs diagnostics system with Capita (IBS) Housing system.- Re-engineered void processes to reduce rent loss from 38-days towards < 25-days.- Introduced performance management culture the Repairs Team through a 1-2-1 regime.- Revised timescales for pre-inspections and developed budget accountability at individual level.- Revised the complaint system, introducing ownership by staff at team level.- Improved repair KPI performance to >99% for Emergency, Urgent and Routine repair orders.- Introduced next-morning call-back to tenants using the O-O-H repairs service.- Developed on-site protocols for surveyors and operatives to ‘keep-tenants-informed’. Show less

London, United Kingdom

Head of Stock Investment and member of the Senior Leadership Group, planning and delivering £42m of stock investment per annum across the wide geographic area of the Hyde Group and with management of five dispersed technical teams. Lead member of Hyde's transformation project team re-engineering the centralisation of the Property Services team across the Hyde Group. Workstream specialist lead for stock investment works (capital) and project team lead within Hyde’s £500m procurement initiative… Show more Head of Stock Investment and member of the Senior Leadership Group, planning and delivering £42m of stock investment per annum across the wide geographic area of the Hyde Group and with management of five dispersed technical teams. Lead member of Hyde's transformation project team re-engineering the centralisation of the Property Services team across the Hyde Group. Workstream specialist lead for stock investment works (capital) and project team lead within Hyde’s £500m procurement initiative to re-procure services and restructure the associated teams.- Centralisation of Property Services teams for co-ordinated of Stock Investment across the Group.- Development of financial tools for close control of Stock Investment cash-flow reporting.- Tendered and appointed Apollo & Durkan to deliver Kitchen & Bathroom contracts (value: £4m).- Established robust contract management across contract suites inc. CDM & Asbestos protocols.- Developed effective resident engagement in the delivery of Stock Investment programmes. Show less

Minster General

Head of Property and member of the Senior Management Team working with the Minster Board of Management (part of The Hyde Group) delivering corporate objectives at a strategic level e.g. risk management, re-branding exercise, external relationship management. Responsible for all aspects of the property services portfolio, with notable success with property disposals, early surrender of LOTS leases, together with timely completion of digital TV conversion programme and successful conclusion of… Show more Head of Property and member of the Senior Management Team working with the Minster Board of Management (part of The Hyde Group) delivering corporate objectives at a strategic level e.g. risk management, re-branding exercise, external relationship management. Responsible for all aspects of the property services portfolio, with notable success with property disposals, early surrender of LOTS leases, together with timely completion of digital TV conversion programme and successful conclusion of the Decent Homes programme.Practical knowledge of asset management and associated ITC systems including the implementation of ‘in-house’ stock condition surveys using hand-held technology. Experience of reinvestment finance, preparation and management of budgets inc. the introduction of ‘Component Accounting’ for close control of financial resources.- Carried out restructure of technical team and wider teams (circa. 35 people).- Successful for Short Notice Inspection (SNI) leading to high levels of customer satisfaction.- Repairs satisfaction >90% with KPIs typically: Emerg. 100%, Urgent: 98.9%, Routine: 99.2%.- STATUS results for repairs satisfaction (2010): best in Hyde Group + best in Local Peer Group. Show less

Peterborough, United Kingdom

Director and member of the Senior Management Team at Accent Nene Housing working with the Board of Management to facilitate the merger of Nene into the Accent Group and shape corporate direction. Leading on all aspects of the property services inc. repairs & maintenance, asset management and contract procurement, together with managing a 15-strong technical team.Delivered long-term (5+5 year) contracts for all major services areas: gas safety, reactive/void repairs and reinvestment… Show more Director and member of the Senior Management Team at Accent Nene Housing working with the Board of Management to facilitate the merger of Nene into the Accent Group and shape corporate direction. Leading on all aspects of the property services inc. repairs & maintenance, asset management and contract procurement, together with managing a 15-strong technical team.Delivered long-term (5+5 year) contracts for all major services areas: gas safety, reactive/void repairs and reinvestment work-streams, inc. proactive engagement with residents to select products and contractors, including annual publication of 3-year reinvestment programmes for work their homes.- Led improvement team to ‘2-star with excellent prospects’ outcome from the Audit Commission.- Extensive project management experience of both capital & revenue maintenance works.- Track-record in refurbishment projects, local estate regeneration work and sheltered schemes.- Chair of ‘Procurement-for-All': a consortium of 16 HAs to improve R&M efficiency. Show less

St Neots

Peterborough

Mba, Masters In Business Administration

Msc, Public Service Management

Msc, Architecture: Facility & Environment Management