Andrew Tan, Mba's Location
Wesley Chapel, Florida, United States, United States
Andrew Tan, Mba's Contact Details
Andrew Tan, Mba work email
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Andrew Tan, Mba personal email
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About Andrew Tan, Mba
I am a highly motivated, results-producing, and conceptual thinker professional with more than 15+ years of progressive experience and a proven record of accomplishment in project management, renovation construction, planning and leading comprehensive sales strategies supporting business goals and objectives. I am a goal-driven leader who maintains a productive climate and confidentially motivates, mobilizes, and coaches employees to meet high-performance standards. I have proven strength in building sales and establishing profitable customer relationships. I am proficient in streamlining and developing antiquated and inefficient business practices.As a professional, I have been a decisive leader who leads by example and exhibits talents in employee and operations time management. I am self-disciplined and well organized, with a focused analytical mindset and acute attention to detail. My work history has also proven that I am results-oriented in business development and sales optimization with proven and measurable results. I have been recognized for having a keen eye for detail and persistence for perfection - committed to ensuring a close working team dynamic.Furthermore, I have experience promoting confidence and maintaining long-term business relationships while successfully interfacing with people of diverse backgrounds. I enjoy building relationships, understanding issues, gathering and documenting requirements, developing and specifying creative solutions to problems, and leading teams to implement solutions that consistently exceed organizational expectations.While working, I am always approachable and adaptable, and I implement practical solutions under time-critical conditions. I strive to maintain my reputation as an accomplished professional who is adept at identifying opportunities and a strong team player who can work under pressure to tight deadlines. I am equipped with an excellent work ethic, a well-built sense of responsibility, and a commendable track record of dependability.Let’s connect!
Andrew Tan, Mba's Current Company Details
Manager/Consultant
Andrew Tan, Mba Work Experience Details
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Key Account Sales ManagerArb 4X4 Accessories Usa Sep 2023 - Apr 2024United StatesThe origins of ARB can be traced back to Australia’s remote Top End, circa 1975. A region of vast distances and rugged terrain, it was fast becoming a Mecca for the nation’s burgeoning 4WD community. Today, ARB is Australia’s largest manufacturer and distributor of 4×4 accessories. We also have an international presence, with an office in the US and an export network that extends through more than 80 countries around the globe. Our philosophy, however, has never wavered from its original course – quality, reliability and practicality above all else.Key Accomplishments:• Cultivated and strengthened relationships with key clients, serving as the primary point of contact for their needs and inquiries• Collaborated with the Vice President of Sales to develop strategic plans for key accounts, aligning business objectives and ensuring growth targets are met• Identified opportunities for upselling and cross-selling products or services to key accounts, working towards revenue expansion• Lead contract negotiations, pricing discussions, and other commercial aspects, ensuring favorable terms for both the company and the client• Addressed and resolved customer issues and concerns in a timely, professional, and satisfactory manner• Conduct thorough market research to understand industry trends, competitor activities, and customer preferences to enhance the value proposition• Provided accurate sales forecasts and reports to the Vice President of Sales, contributing to strategic decision-making• Coordinated with internal departments such as marketing, product development, and customer support to deliver comprehensive solutions to key clients• Collaborated with the sales team to share insights and strategies from key account interactions, fostered a culture of knowledge sharing• Met and exceeded sales targets, KPIs, and customer satisfaction goals as set by the organization• Utilized interpersonal skills to foster a positive presence within the 4x4 community -
Franchise Development ManagerPinch A Penny Pool Patio Spa Jul 2022 - May 2023Greater Tampa Bay AreaSince opening its first store in 1975, Pinch A Penny, A POOLCORP Company, has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa.Key Accomplishments:• Facilitated the resale of 16 existing Pinch A Penny franchises in 2023.• Coordinated and facilitated resales from lead generation to candidate qualification, evaluation, and in person disclosures, culminating in the eventual approval of candidates that possess the optimal chance for success.• Facilitated and oversaw the gathering of pertinent information, leading to the creation of profiles for all candidates seeking to purchase an existing franchise, submitting said profiles for approval.• Assisted existing owners with the resale process, making recommendations to store owners and corporate. -
Project Manager/Construction ConsultantLt Khouw Associates Ltd. Aug 2015 - Jul 2022Atlanta Metropolitan AreaFor over 40 years LT Khouw Associates LTD., a family owned and operated business, has specialized in residential property management offering consistent service and ensuring that our residents live in a quality apartment community they can be proud of.Key Accomplishments:• Focused on apartment unit renovations within the 3 properties comprising over 500 units combined.• Oversaw the vendors and subcontractors that performed renovations throughout the complexes.• Responsible for scheduling and coordinating with owner management, quality control, ordering and managing the delivery of construction materials, appliances and, repair parts for our renovations.• Participated actively in meetings and negotiations with government agencies, elected officials, lenders, contractors, surveyors, and others in the myriad of players involved in successful development projects.
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Ford Mdo Candidate Identification CoordinatorMsx International Jun 2021 - Jan 2022Tampa, Florida, United StatesMSX combines expertise and digital solutions to help you increase your parts sales and service and maintenance revenue. As a Candidate Resource Coordinator, I perform orientations and update new staff records. Also, I guide prospective dealer candidates through the Retail Network pre-approval process.Key Accomplishments:• Assessed the qualifications of potential dealer candidates around the 4’Cs – Capital, Capacity, Character, and Customer Satisfaction.• Identified, managed, and guided prospective dealer candidates through the Retail Network pre-approval process of the company. • Helped with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.• Assisted Ford Market Areas in growing the pool of pre-qualified minority candidates who are aligned and ready to invest when dealership opportunities arise in the Southeast Market and identify prospective minority dealer candidates. -
Associate Area Aftersales Manager - North And Central Florida / Delta MarketsBmw Of North America, Llc Sep 2019 - Sep 2020Tampa, FloridaBMW of North America, LLC (BMW NA) was established in 1975 as the United States importer of BMW luxury/performance vehicles. BMW of North America assumed import and distribution responsibilities for BMW motorcycles in 1980. I served as the Associate Area Aftersales Manager, where I supervised escalated cases, customer and attorney repurchase demands, and litigation cases in the initial states of discovery before trial. Moreover, I interfaced directly with field operations and the BMW dealers' assigned markets to ensure proper communication and administration of all BMW customer loyalty objectives. Io assisted the development and implementation of defense strategies for arbitration hearings and other pre-litigation proceedings as well as represented BMW in legal deposition hearings as required.Key Accomplishments:• Worked closely with BMW’s legal department, analyzed customer vehicle concerns in the context of state warranty laws to make all pre-litigation repurchase decisions on behalf of BMW North America and obtain Executive approvals when required.• Established and deployed the communication standards and strategies used in responding to customer requests/concerns.• Provided feedback and reflection to help the team develop self-awareness, personal strengths, and address development areas.• Successfully developed and maintained customer satisfaction and loyalty strategies to help avoid unwarranted litigation. -
Mini Area Aftersales Manager - Ga, Nc, Sc, & East TnBmw Of North America, Llc Sep 2018 - Aug 2019Greater Atlanta AreaAs A Mini Area Aftersales Manager, I demonstrated critical thinking and the ability to bring order to unstructured problems and used a broad range of tools and techniques to extract insights from current industries or trends. Furthermore, I managed the planning, organization, testing, and execution of solutions to make a beneficial change in clients’ operations and processes.Key Accomplishments: • Worked closely with BMW’s legal department, analyzed customer vehicle concerns in the context of state warranty laws to make all pre-litigation repurchase decisions on behalf of BMW North America and obtain Executive approvals when required.• Supervised the spending of goodwill budget for designated markets and oversaw the resolution of all high-risk Customer cases. • Developed customer satisfaction and loyalty strategies to help avoid unwarranted litigation while maintaining customer satisfaction and established communication standards and strategies used in responding to customer requests/concerns.• Communicated MINI service and parts policies, procedures, and philosophies with the nine (9) MINI dealers across Georgia, North Carolina, South Carolina, and Knoxville, Tennessee, to ensure and maximize customer satisfaction and retention.
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Account ManagerOptimum Info Jan 2017 - Aug 2018Greater Atlanta AreaOptimum Info specializes in developing innovative business solutions in the OEM to Dealership collaboration space for Automotive, Power Sports, and Equipment and Machinery manufacturers. Optimum Info works collaboratively with top-line customers worldwide to develop user-centric software solutions. I managed customer relationships and automotive solutions for OEM Manufacturers Specialized in online solutions for Business Management, Warranty Information, and Dealer Network Development. Key Accomplishments: • Established key relationships to understand the customer’s business initiatives and expand Optimum’s technologies further.• Managed the planning, testing, and execution of solutions to make a beneficial change in client’s operations and processes.• Determined innovative ways to successfully enhance users’ experience with new solutions, new tools, and system features. -
Retail Development ManagerVolvo Cars Aug 2015 - Jan 2017Greater Atlanta AreaVolvo Cars is a Swedish multinational manufacturer of luxury vehicles headquartered in Torslanda, Gothenburg. The company manufactures SUVs, station wagons, and sedans. Its primary marketing arguments are safety and its Swedish heritage and design. As a Retail development manager, I led the analysis and monthly review for retailers involved in "VRIP" (Volvo Retailer Improvement Process).Key Accomplishments: • Identified new opportunities for improvement of Retailer profitability and aligned with Market Managers for implementation.• Reviewed, evaluated, and facilitated all the regional opportunities for potential retailer ownership on behalf of VCUSA.• Drove the regional execution of the "Volvo Retailer Experience" facility image program and implemented plan transformation.• Facilitated strategic retailer "buy/sell's" relocations if market dynamics mandated as well as the interfaces between the Regional VP and Legal department throughout the transformation. -
Dealer Network Development ManagerFca Fiat Chrysler Automobiles Nov 2013 - Jul 2015Greater Denver AreaFiat Chrysler Automobiles (FCA) designs, engineers, manufactures and sells vehicles and related parts, services, and production systems worldwide. The Group operates 102 manufacturing facilities and 46 R&D centers; it sells through dealers and distributors in more than 135 countries. As a member of their team, I monitored unrepresented and under-represented markets for the opportunity and performed a continual evaluation to establish new FCA dealerships. Also, I •provided planning and guidance to dealers on dealer standards, external identity, and internal branding.Key Accomplishments: • Assisted FCA in implementing franchise policies, procedures, standards, and guidelines to achieve customer satisfaction.• Supported the Business Center in increasing dealer sales performance, profitability, and retail registration effectiveness.• Identified investors and real estate for new dealers in open markets to support the growth of the dealer network by strategically placing dealerships in growing markets for the Chrysler, Dodge, Jeep, Ram, Fiat & Alfa Romeo brands.• Evaluated, processed, and managed buy/sell, relocations, DBA changes, majority ownership changes, minority ownership changes, and new authorized representatives' appointments. -
Lexus Division - District Operations ManagerToyota Oct 2012 - Nov 2013Irvine, CaToyota strives to be a solid corporate citizen, engaging with and earning the trust of its stakeholders, and to contribute to the creation of a prosperous society through all its business operations. As the District Operations Manager, I supervised the spending of Lexus’ goodwill budget for my designated markets. Overseer for the resolution of all high-risk Customer cases, developed customer satisfaction and loyalty strategies to help avoid unwarranted litigation while maintaining customer satisfaction and establishing and deploying communication standards and processes used in responding to customer requests/concerns.Key Accomplishments: • Maximized the sale through dealers while maintaining dealer purchase loyalty and smooth parts supply to the Lexus Owners.• Effectively communicated and administered Lexus service and parts policies, procedures, and philosophies with 11 Lexus dealers across the Pacific Northwest, Northern California, and Alaska to ensure and maximize customer satisfaction/retention.• Worked closely with Lexus’ legal department, analyzed customer vehicle concerns in the context of state warranty laws to make all pre-litigation repurchase decisions on behalf of Lexus and obtain Executive approvals when required.• Decided and supervised escalated cases, customer and attorney repurchase demands, and litigation cases in the initial states of discovery before trial. -
Lexus Division - Area Sales & Merchandising AnalystToyota Jun 2011 - Oct 2012Irvine, Ca• Monitored and tracked sales incentive programs for the Lexus Western Area • Managed daily sales reports, monthly reports, and tracked sales forecasts for the Lexus Western Area• Monitored and tracked area market share and sales penetration
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Lexus Division - Area Customer Satisfaction/Fixed Operations AnalystToyota Dec 2010 - Jun 2011Irvine, Ca• Managed the buy-back inventory, created, reviewed, and denied cases for Lemon-Law demands, Attorney demands, and cases involving the National Center for Dispute Settlement• Trained with regional personnel and learned the roles and responsibilities within the Customer Services department through dealer contacts, performing drive studies, time studies, mystery shops, repair order analysis and met with dealer management.• Developed an understanding on the value of process management and its importance to dealership operations• Managed the Supply Disruption/Affected Parts control process for the Lexus Western Area to ensure that all dealers receive manually allocated parts in a timely manner, in an effort to meet demand for parts caused by the Japan Tsunami Crisis of 2011
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Mt/Tcs Dealer OperationsToyota Motor Corporation Oct 2010 - Dec 2010Torrance, California• Processed warranty claims for Toyota, Scion, and Lexus dealers to ensure compliance and timely payment• Trained with TCS/Warranty team, learned the roles and responsibilities within the department
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Mt Dealer Operations/ Customer RetentionToyota Motor Corporation Jul 2010 - Oct 2010Torrance, California• Learned the value of process management and it’s importance of improving dealership operations• Analyzed dealer fixed operations and provided recommendations for dealers to increase gross profit, improve customer satisfaction and customer retention• Developed an in depth understanding of the day-to-day fixed operations within Toyota dealerships
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Case Manager/Customer RelationsToyota Motor Corporation Jan 2010 - Jul 2010Torrance, California• Documented accident cases, determined which type of investigation is required, educated the customer about product liability and the case management process, liaison between the customer and the legal department for cases• Educated customers about safety campaigns, documented customer concerns and scheduled vehicle inspections with field technical specialists
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Mt Sales/MarketingToyota Motor Corporation Jul 2009 - Jan 2010Torrance, California• Managed daily sales reports, monthly reports, and tracking sales forecasts for TMS• Partnered with regional personnel and field staff on all sales activities, orchestrated Month-End meetings and dinners • Assisted Sales Administrative Managers with day-to-day operations within the sales department at Toyota Motor Sales• Prepared presentation materials for President’s Award, American International Automobile Dealers Association, and National Automobile Dealers Association meetings
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Regional Dealer Network SpecialistSuzuki Motor Of America, Inc. Jan 2006 - Apr 2009Marietta, GeorgiaSuzuki Motor Corporation markets motorcycles, ATVs, scooters, Outboard Engines and Automotive Parts and Accessories via an extensive dealer network throughout 49 states. SMAI’s parent company, Suzuki Motor Corporation (SMC), based in Hamamatsu, Japan, is a diversified worldwide manufacturer of motorcycles, ATVs, scooters, automobiles and marine engines. Founded in 1909 and incorporated in 1920, it has 147 distributors in 201 countries.Key Accomplishments• Visited potential dealer candidates, inspected their facilities and determined if they were acceptable for ASMC facility standards• Reviewed candidates’ financial position and their financial position with other brands, reviewed proformas, and assisted potential candidates with obtaining captive finance for floorplans • Prepared new dealer packages, LOI’s (Letter of Intent to become a Suzuki Franchise), buy-sells, relocations, ownership changes, and other dealer actions• Tracked the progress of the Suzuki’s Brand Image program, interfaced directly with architects and interior facility vendors to ensure compliance across the region -
Porter/Service AssistantAutonation Jun 2003 - Aug 2005Alpharetta, GeorgiaAutoNation is America's largest Automotive retailer with over 315 locations nationwide and has sold over 13 million vehicles, the first automotive retailer to reach this milestone.Key Roles• Assisted the service department with their daily operations, i.e. setting up appointments, running parts, shuttling customers to their destinations, performed minor service recalls, and filing reports. -
Lease Return/New Car Delivery SpecialistAutonation Jun 2002 - Aug 2003Alpharetta, Georgia• Assisted customers with the termination of their Ford Red Carpet Lease, World Omni, and various other types of leasing contracts• Managed the sales delivery process and scheduled installations of accessories with 3rd party vendors to insure customer satisfaction• Provided customers an interactive delivery experience tailored to the specific features and benefits that attracted them to the lease or purchase of their new vehicle.
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Sales And Leasing ConsultantAutonation Jun 2000 - Jun 2002Alpharetta, Georgia• Prepared leasing contracts/sold new and used units
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Hunting, Fishing, & Camping Team Lead AssociateSports Authority Sep 1997 - Aug 2001Alpharetta, Georgia, United StatesSports Authority, Inc. (formerly The Sports Authority) was an American sports retailer. At its peak, Sports Authority operated 463 stores in 45 States and Puerto Rico. The company's website was on the GSI Commerce platform and supported the retail stores as well as other multi-channel programs.• Specialized sales associate with a broad experience in Hunting, Fishing, and Camping.• Educated customers on the various types of fishing gear and equipment for various fresh and saltwater applications.• Executed upwards of 5 firearm transfers in one hour over an 8 to 10 hour shift.• Supervised and satisfied customer needs for the hunting, fishing and camping department.
Andrew Tan, Mba Skills
Customer Satisfaction
Automotive
Customer Retention
Sales Operations
Automobile
Vehicles
Profit
Management
Operations Management
Customer Service
Sales
Team Building
Retail
Purchasing
Process Improvement
Parts
B2b
Inventory Management
Sales Management
Negotiation
Finance
Dealers
Dealer Management
Automotive Aftermarket
New Business Development
Business Development
Sales Process
Market Research
Dealer Network Development
Project Planning
Cross Functional Team Leadership
Aftersales
Forecasting
Merchandising
Business Planning
Vendor Management
Pricing
Competitive Analysis
Time Management
Market Planning
P&l
Human Resources
Account Management
Cpr Certified
Community Emergency Response Team
Six Sigma
Analysis
Training
Continuous Improvement
Warranty
Andrew Tan, Mba Education Details
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Business Administration -
Business Administration, Marketing
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Business Administration
Frequently Asked Questions about Andrew Tan, Mba
What is Andrew Tan, Mba's role at the current company?
Andrew Tan, Mba's current role is Manager/Consultant.
What is Andrew Tan, Mba's email address?
Andrew Tan, Mba's email address is at****@****sxi.com
What schools did Andrew Tan, Mba attend?
Andrew Tan, Mba attended Kennesaw State University - Michael J. Coles College Of Business, Kennesaw State University - Michael J. Coles College Of Business, Georgia State University Perimeter College.
What are some of Andrew Tan, Mba's interests?
Andrew Tan, Mba has interest in Poverty Alleviation, Playing The Guitar, 4x4 Off Road Enthusiast, Fishing.
What skills is Andrew Tan, Mba known for?
Andrew Tan, Mba has skills like Customer Satisfaction, Automotive, Customer Retention, Sales Operations, Automobile, Vehicles, Profit, Management, Operations Management, Customer Service, Sales, Team Building.
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Andrew Tan, MBA with Distinction
Vp At Nets | Mba | Product Strategist | Lean Six Sigma Green Belt | Certified Scrum Product OwnerSingapore
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