Advising clients in technology, information security, operational improvement and design, business strategy, organizational design, and digital operations with a focus on team building, corporate culture, and growth. Extensive background in scalability, digital transformation, cyber security, and SaaS platform development. Led teams of every size from 1-2 people at small start-ups to 300 people teams at some of the largest firms in the world. Available as a fractional CIO, CTO, or COO, digital transformation, operational optimization, and strategic consulting.

Operations and technology leadership, including all departments and functions, sole CEO report, overseeing long-term, strategic operations, and day-to-day functions for the leading provider of ARE test prep and architecture community platform. Responsible for Product (Product Management, Design, Content Creation, Market Analysis, UX, UI, Brand), Learning (Learning Design, Curriculum Design), Engineering (Development, QA, DevOps), Sales (B2B Direct Sales, Lead Generation, B2C), Marketing (Digital Marketing, Social Media, SEO, Brand), Finance (P&L, R&D, Budgeting, Forecasting, Multi-State/Multi-country Tax filing), Customer Success (Customer Support, Account Management, Analytics & Insights), People (HR, Benefits, Insurance, IT, Hiring/Firing), and Legal (Compliance (PCI, CCPA, GDPR, ADA, etc.), Employment Law, Disability)Key Accomplishments:- Transitioned organization to a product model, including the hiring, training, and development of product leadership- Grew sales 30% YoY, including 50% B2B growth through updated sales model and product positioning- Led company to highest employee satisfaction scores (8.6/10) and eNPS (60) in the 4 year time since company started tracking- Migrated company to modern platforms for HR, benefits, health and wellness, and brought HR, payroll, and legal in-house- Launched Spectacular.design, a professional network for architects and brought platform development in-house, hired a senior level engineering team, and began a multi-year project to align our brands and products- Migrated company to EOS, operating as the operational head of the organization with all departments reporting

Oversaw strategic operations of company’s eCommerce teams, including quality assurance, site reliability engineering (SRE), technical support, cloud operations (AWS, Google Cloud), compliance (PCI, CCPA), and performance monitoring. Handled optimization of technical and financial performance for operations functions, tracking to larger company performance metrics and long-term goals. Led Chicago office, including facilities, infrastructure, and security. Managed SRE, Cloud Ops, and QA to reduce time to release and cost through increased automation, standardization of Site Reliability Engineering practices, and migration to modern cloud and API practices. Led high volume and transaction planning across vendors, departments, infrastructure, and cloud. • Implemented high availability architecture and design strategy to produce redundant, scalable architecture honed through iterative approach.• Managed budget and cost reductions platform while continuing to increase volume, integrating teams to improve efficiency and reduce redundant work in cloud, security, and compliance.• Provided leadership for compliance and security across PHC (including PCI).• Led integration efforts post-merger for QuikOrder and Pizza Hut digital teams including technology integration.• Implemented standardized tooling and tracking through JIRA, allowing for detailed capitalization and R&D credit tracking. • Implemented automated portals for franchise operators to access routine information, resulting in 50% reduction in support volume and automating routine tasks.• Led integration of operations teams to decrease team size and reduced outside consulting support• Expanded cloud strategy to reduce cost by moving to multi-cloud (GCP, Azure, AWS) and cloud-agnostic solutions, reducing risk profile and improving bargaining position with vendors. • Implemented continuously integrated and deployed solutions, resulting in reduction of deployment time from months to weeks.

Established operating strategy to implement proprietary eCommerce solutions, handling over $3B in annual transactions for some of largest QSR firms. P&L responsibility for >$30MM budget. Developed and maintained multiple platforms to support diverse clients, from multi-tenant solutions to highly scalable & redundant custom solutions. Day-to-day execution of administrative and technical functions: financial planning, e-commerce architecture and technical planning, security and compliance (CCPA, PCI), cloud strategy (AWS, GCP), vendor and contract management, facilities administration. Led IT, Cloud Ops, QA, HR/hiring, security, support, procurement, architecture, and compliance (PCI, CCPA, GDPR). • Led organization growth: 35 to 100 employees, 150% revenue growth through client expansion, increased development revenues, and platform consolidation• Establish core competencies and strategic partnerships to reduce fatigue, provide focus, and improve margin through strategic use of SaaS platforms for non-core competencies, focusing on competitive advantages: IP, industry-leading retention of top technical talent, and culture. • Created highly available, multi-region, multi-tenant physical and cloud architectures predicated on iterative design, scale and load testing.• Decreased capital spend 30% YoY through migration to scalable cloud infrastructure.• Reduced average time to market by 65% through adoption of agile development.• Invested in development of automated practices and cloud practices• Directed M&A of company to Pizza Hut Connect with company owners, providing technical expertise and transition planning• Completed annual PCI assessment, used opportunity to improve security posture of organization.• Successfully navigated security incident to protect client and customer data, building entirely new infrastructure simultaneously and moving services without interruptionAcquired by Yum! Brands December 2018

Worked to implement infrastructure and networking projects for QuikOrder/National Systems Corp, a leading provider of eCommerce solutions. Designed, managed, and maintained client websites, networks, and eCommerce solutions. Responsible for hiring and managing network infrastructure team, cloud operations, and vendor solutions.• Built and designed internal and client eCommerce solutions• Prioritized staff and asset usage for various projects based on rapidly changing client demands.• Provide legal knowledge and experience to ensure regulatory compliance. Supported legal team on proprietary company systems, software, and patents.• Managed cloud (AWS, GCP) and on-premise data centers, cyber security, and architecture• Implemented highly redundant, highly scalable, eCommerce solutions for high performing Quick Service Restaurants.

Worked as part of a team performing document review for a client involved in litigation for the Deepwater Horizon oil spill, one of the largest litigation and document review projects in history. Worked as part of a small multi-state management team in Chicago where I was responsible for supervising 300+ attorneys. We worked to successfully complete many simultaneous and diverse projects with quick turnaround on tight deadlines across multiple review platforms.

Researched, compiled, and edited sections of Professor Bruce Ottley's book, Illinois Tort Law, for the upcoming 25th anniversary edition. Completed work based on scheduled milestones.

Assisted the superintendent with a wide variety of field office tasks. Gathered, organized, and compiled data on pier locations for field use in building layout. Updated and analyzed plans and specifications to prepare questions for hospital management concerning owner supplied equipment. Utilized AutoCAD and proprietary company software. Developed an onsite time keeping system based in Excel to increase efficiency of weekly onsite time keeping. Also developed a unique filing system for tracking documents and progress for subcontractors.

Documented key internal Information Technology processes associated with Austin's disaster recovery plans. Documented process flows based on interviews with IT department personnel for internally developed programs, including diversity reporting to local monitoring agencies, offsite backup procedures, and internal hardware tracking. Also authored sections of technical manuals used for in-house training programs on Microsoft Office.

Helped students of all levels and disciplines improve their writing through revision and self-editing. Required to work efficiently within a set period and meet goals concerning the number of people helped while logging hours.

Utilized company's proprietary construction industry software and Excel to allocate monthly insurance billings to construction projects.