Software: Remedy, Cherwell, MDT, AutoHotKeys, PuTTY, Lync, WebEx, Remote Desktop, Microsoft Office Suite 2003-2016, Office 365, McAfee, Norton, Adobe Products, LANDesk, Men and Mice, birstHardware: Workstations, Motherboards, Video cards, Monitors, Controllers, Scanners, Printers, Hard Drives, Routers, Network Cards, CPUs, Power Supplies, SmartphonesOperating Systems: Windows XP, 7, 8/8.1, 10 Basic DOS, Windows Server 2008, Exchange 2010 and 2013Networks/Protocols: LAN/WAN, TCP/IP, DNS, Ethernet2-Factor Authentication Systems: OKTA, RSA, Entrust

Website side:•Site Admin•Responsible for monitoring posts and answering basic forum questions•Help troubleshoot basic IT problems users may have with the site (posting, logging in, random errors)Podcast:Current Events, Underground Music NewsNumber of downloads for all Episodes: 75,000 +Top number of Downloads for 1 Episode: 11,000+•Coordinating with various record labels on what was happening with current bands•Responsible for pulling content from all music outlets, organizing and sharing with our producing team to put together an episode.•Tracked down live guests such as people of interest and touring bands to be on the show.

Am a functional member of the Broadcom Help Desk (Provided by The GDR Group) Responsible for monitoring and maintaining a ticket based queue, meeting service level agreements, keeping up to date with a solution data-base, providing suggestions for updating the solution database, and training new team members.Contributions and Accomplishments:• Solution Development: Expanded the Corporate Services solution data base to include more effective measures of how processes are followed and routed.•Training: Have successfully trained four new team members, who have met and exceeded the standards that are set by The GDR Group and Broadcom.•Customer Support & Satisfaction: Have consistently maintained high marks on customer surveys, using patience, calm, and thoughtful approaches to problems for end-users, while maintaining an above average monthly ticket count.

• Set new guidelines and mainstreamed responses to customers resulting in less questions having to be re-answered and wasting manpower.• Established new IT policies to keep systems running properly.• Installed and configured servers, printers, phones and desktops in addition, and implanted a backup system for all file merchandise mocks that can be viewed on the site.• Project managed a new Back-Order system for when merchandise goes out of stock, but will be reprinted.• Established a new file system for Pre-Ordering future merchandise that has yet to be released.• Responsible for creating merchandise mocks using Photoshop.

Assistant Coach / Whole Set Coach2011: 24-9 Ranked 18th• Worked with players at specific skill positions• Managed lineup changes at all games