Andrew Thoen Email & Phone Number

Nashville, TN, US

Greater Nashville Area, TN

• Build long term, successful strategies and relationships with 38 channel partners, including 1-2 stakeholders per partner, communicating via multiple platforms and quarterly, in-person visits
• Deliver weekly, market-level, consumer sales data to each channel partner, leveraging such to initiate and accelerate the acquisition of market share across my book of business throughout each sales cycle
• Strategize and execute new product rollouts through exposure channels with each partner
• Leverage partner relationships and internal, product management team relationships to create marketing promotions and in-market events, with the goal of helping channel partners to improve their client acquisition.
• Tied for #1 performing territory across all products in 2021

Greater Nashville Area, TN

• General administrative support including phone call management, calendar management, and expense report management
• Extensive travel management and booking support
• Accurately recording executive meeting notes
• Coordinating appointments between the EVP and artist managers, radio executives, record producers, and various other industry veterans

Greater Nashville Area, TN

• Responsible for providing support in a wide range of basic company operations including: monitoring all foot traffic in and out of all buildings, assisting in recruitment for company intern program, providing.

Greater Nashville Area, TN

• Apple-certified mobile device technician with the knowledge and ability to troubleshoot and repair Apple branded mobile devices such as iPhones, iPads, and iPods.
• Significant experience in repairing broken customer relationships due to malfunctioning or broken devices.
• Responsible for managing multiple customer technical support appointment queues as well as overseeing and directing technicians to the next customer.
• Extensive problem solving and conflict management skills

• Responsible for providing complete solutions for customers with business needs, personal needs, or both.
• Responsible for building and maintaining customer relationships, as well as assisting other specialists in creating customer relationships.
• Able to facilitate multiple consumer workshops involving iPods, iPhones, iPads, and Macs, as well as various pieces of software available for Mac.
• Able to properly and neatly cable new devices out on the sales floor, as well as being able to implement changes to the store planogram.
• Gained more customer service experience in a more professional environment dealing with large amount transactions.
• Gained a thorough knowledge of Apple products and services and the ability to recommend specific products and services to form the perfect solution for customers.

Greater Nashville Area, TN

• Assisted department in execution of various marketing initiatives during 1Q and 2Q. This included assisting with the design and implementation of CMA Awards mailings as well as maintaining label and artist social.
• Responsible for updating weekly charts and reports and will help with the planning of department efforts for Q3 and Q4 marketing initiative.
• Assisted with various department mailings, picking up/delivering proofs and other items, and other projects within the department. Keep an up-to-date inventory of autographed guitars and other marketing materials..

Greater Nashville Area, TN

• Responsible for aiding the General Manager, Office Manager, and office assistant with anything and everything in company operations.
• Responsible for assisting the Promotions department, sending out albums, singles, and other promo gear to radio stations around the country.

Manassas, Virginia

• Learned valuable customer service experience through helping customers with both retail needs and beverage suggestions
• Gained experience in working under stressful conditions

B.S., Audio Engineering Technology

Education record