Andrew Tibbles Email & Phone Number

Bromley, Kent, Gb

Initially responsible for a successful CRM migration to Bullhorn, I am now working to get the most from Bullhorn through training, integrations, and in-house custom development work.Our integrations include RingCentral, Broadbean, LinkedIn and Herefish. Using them together to get the most out of Bullhorn and improve the productivity of consultants and support teams.The custom development work has been created in PHP and JavaScript to build workflows for new placements and our own internal onboarding process. In addition to this I have built comprehensive tools for management reporting and KPI tracking.We now have custom live reporting of our contractor base across the business or large format digital signage providing instant feedback for consultants and management to reflect current performance against targets.

As founder of Mosibi Ltd, my aim is to help bring recruitment business support functions to the next level in terms of efficiency and productivity.Too often recruitment business are still reliant on ancient manual processes with limited value and are not exactly exciting for the poor staff who have to slog through repetitive jobs. When I look at processes, my instinct is to understand where the ‘value add’ tasks and the trim the fat of the process. The end game is not cutting costs, it is all about upskilling the existing team and make them more productive to handle greater volumes of placements with the same headcount as the business grows.Projects I have recently consulted on include:• CRM migration from Colleague to Bullhorn (30 staff,1 site, Executive Search)• Pay and Bill migration from Safe Tempest to managed RSM InTime (30 staff,1 site, Executive Search)• CRM migration from Influence to Bullhorn (70 staff, 5 sites, Contract Recruitment)• Pay and Bill migration from ETZ to RSM InTime (70 staff, 5 sites, Contract Recruitment)• GDPR Consultation (Small businesses)

London, Gb

In this role, I was responsible for managing all the back office support and finance functions, reviewing sales proposals with sales managers and generally overseeing the day-to-day operations and commercial management of the business. This involved identifying any risks and mitigation measures on contracts and commercial arrangements as well as ensuring compliance with contractual obligations and service levels.As part of this role, I significantly contributed to establishing Concilium Search as a stand-alone company including organising their own systems and finance support. I was required to devise and develop operational processes and procedures ensuring these were embedded into everyday working practices. I conducted regular reviews of all processes and procedures to ensure these were fit for purpose and realigning if appropriate. I undertook regular audits of files checking that all were compliant and identified any staff training gaps if I encountered any concerns. With regards to the commercial and financial management of the company, I was responsible for organising the payments to contractors and billing clients for successful placements and credit control activities. I continually liaised with accounting teams to understand the status of all invoices and obtain a regular view of the financial performance. I also produced reports and reconciliations for the bank while seeking new methods to reduce expenditure and increase billings as part of delivering on company objectives.As the Operations Manager, I undertook staff recruitment, management and performance appraisals including identifying any training requirements, approving annual leave and dealing with any disciplinary and grievance matters. I also provided coaching and mentoring of staff, understood their personal development goals and providing them with opportunities to fulfill these accordingly.

Whiteley, Fareham, Gb

After the transition of the company to the new brand name (from Networkers International PLC), I assisted with the re-branding of the parent company and divisions including guiding and supporting staff throughout the transition period, holding regular update meetings and handling questions. I was also a member of the selection panel when acquiring the new group CRM ensuring this was fit for purpose, conducted a competitor analysis and understanding the main features to make an informed decision. I was responsible for providing CRM support as and when required to staff to ensure operations were managed accordingly.In addition to this, I positively collaborated with external suppliers and contractors to implement Microsoft Dynamics NAV accounting system.

In this role, I was responsible for the accurate and quick processing of international payments for a global client base in multiple currencies. I maintained a collaborative relationship with all suppliers and overseas subsidiaries including regularly reviewing all invoicing processes ensuring they are fit for purpose and eliminating any payment barriers. This involved undertaking an in-depth analysis of any discrepancies or mistakes, understanding any issues so a continuous improvement approach is adopted at all times. I conducted a rigorous process mapping task of the after sales process from the Sales Consultant to back office functions to ensure there is accurate data recording and procedural compliance.As part of this role, I managed the integration of other group companies which doubled the volume of timesheets and invoices. Additionally, I acquired and implemented the Tempest Document Management and E Billing ensuring staff were appropriately trained. I also compiled management information reports detailing weekly and monthly statistics on query levels and content and detailing credit note processing to ensure KPIs are achieved.In addition, I also completed a major re-engineering of the group transactional business processes from front to back office, Sales to Contractor Payroll and everything in between. This required a deep understanding of the existing processes, involving collaboration with all departments and interviewing management and end users. The end product was a new workflow for the Contractors Out Process that is now used across the globe and has seen over 30,000 placements processed.

As the Customer Services Manager, I was responsible for managing all operational activity of the inbound contact centre including all European offices ensuring strict processes and procedures were adhered to at all times. I oversaw recruitment and coaching of the Customer Service Helpdesk and Invoice Query teams ensuring they had the necessary knowledge to confidently perform their roles. I also undertook the calculations, checking and processing of credits notes, recognising any significant trends and devising new methods to further improve results.In this role I implemented the Tempest Pay and Bill system for 2000 contractor weekly UK payroll including further developing a comprehensive reporting suite to complement Tempest information for UK and the US including import interfaces, commission calculation output and banking exports. I also developed a call logging system for all customer enquiries and any associated financial information improving compliance and additional support for training staff.Generally, this role also involved performing staff appraisals, reviewing their performance and productivity, identifying any areas of improvements and organising any training or support. I supported staff with the recovery of any overpayments to contractors including engaging with external debt recovery agencies and the internal legal department.