Andrew Narvaez Email & Phone Number

Los Angeles, CA, US

Remote

-Manage and grow relationships with 9 international Client accounts, total YTD revenue $746k.-Coordinate Business Analyst and Product Development teams to resolve Client issues.-Provide Client support through data analysis and capacity planning. -Ensure support tickets are resolved to meet Clients expectations and timelines. -Establish scope and guide new.

Los Angeles Metropolitan Area

-Greet guests and establish levels of expectation as their first point of contact. -Confirm guest information, assign rooms, explain hotel features according to brand standards..-Collect payment for room charges and other fees.-Resolve customer complaints calmly and effectively.-Support Conference Services Managers with various admin and event planning ad.

Studio City, CA/Shanghai, CN

-Proofread and write copy for company website-Script and perform video content for both promotion and purchase-First point of contact and English-speaking business outreach representative -Web based on-camera personality for both US and China-Establish new partnerships with prominent educational institutions-Host new franchise grand openings and other.

Cambridge, MA

-Acted as first point of contact, and organized, under budget, departmental events-Organized the lecture series Environmental Science Speaker Series and the Distinguished Speaker Series-Improved coordination of travel for various international and domestic conferences for MIT’s Dr. Bourouiba