Andrew Narvaez Email & Phone Number

Los Angeles, Ca, Us

Remote

-Manage and grow relationships with 9 international Client accounts, total YTD revenue $746k.-Coordinate Business Analyst and Product Development teams to resolve Client issues.-Provide Client support through data analysis and capacity planning. -Ensure support tickets are resolved to meet Clients expectations and timelines. -Establish scope and guide new Client API integrations from inception to final product.-Develop and train Junior Account Managers.

Los Angeles Metropolitan Area

-Greet guests and establish levels of expectation as their first point of contact. -Confirm guest information, assign rooms, explain hotel features according to brand standards..-Collect payment for room charges and other fees.-Resolve customer complaints calmly and effectively.-Support Conference Services Managers with various admin and event planning ad hoc duties. -Compile, organize, and distribute interdepartmental monthly events directory.-Recognized often by name in customer feedback surveys.

Studio City, Ca/Shanghai, Cn

-Proofread and write copy for company website-Script and perform video content for both promotion and purchase-First point of contact and English-speaking business outreach representative -Web based on-camera personality for both US and China-Establish new partnerships with prominent educational institutions-Host new franchise grand openings and other in-store events-Act as the CEO’s direct US marketing liaison and social media strategist-Invited to work at Shanghai HQ for 3 months

Cambridge, Ma

-Acted as first point of contact, and organized, under budget, departmental events-Organized the lecture series Environmental Science Speaker Series and the Distinguished Speaker Series-Improved coordination of travel for various international and domestic conferences for MIT’s Dr. Bourouiba