Andrew Totin Email & Phone Number

Detroit, Michigan, United States

Accomplishments-• Partnered with Vyopta to Implement MS Teams webhook to capture Teams meeting data• Created custom reporting showing companywide Zoom vs. MS Teams meeting usage data.• Created custom reporting on the top 30 Centene Executives for a more proactive approach on troubleshooting Zoom and MS Teams meeting errors.• As part of Vyopta’s Alpha Program, I regularly collaborate with their Data Sciences Team to create new forms of data tracking not yet in production.• Collaborated with Zoom, Microsoft, and Vyopta to create a shared quality metrics guide for meeting data covering jitter, packet loss, and latency during meetings.• Built custom dashboards tracking company wide “Experience Scores” based on Zoom and MS Teams data.• Collaborated to create custom reporting to show company meeting engagement data (how often users are on camera, mute/unmute, present, etc. during meetings).• Created custom reporting showing trending company quality metrics for Zoom/MS Teams meetings.• Created our team’s Sharepoint page and migrated team data from SharePoint 2013 to SharePoint Online.• Created Application Version Status document to track versions across all platforms.• Collaborated with leadership to build our team’s offerings within ServiceNow.• Worked with key team members to examine MS Teams/Zoom overlap between existing SRE tools such as Dynatrace, Splunk, NexThink, and PowerBI.Experience-• Host weekly vulnerability meetings• As the Zoom delegate, I track current/future projects as well as status updates and report directly to the Staff Vice President on a monthly cadence.• Meet with Zoom weekly to track product updates, outstanding tickets, version updates.• Provide Zoom, MS Teams, Qumu, and Vyopta month to month data for leadership value capture deck.• Bi-Weekly mentoring with leadership for the last 2 years• Work with vendors to ensure accurate contract renewal data.• Collaborate with leadership on MS Teams and Zoom product strategies/roadmap.

Detroit, Michigan, United States

Accomplishments-• Created documentation and held quarterly team meeting to track system certificates and equipment end of life schedules • Led effort and worked with vendors to replace legacy Meridian Health Plan/Wellcare Digital Signage systems with Centene standard, FourWinds application• Collaborated with key team members to ensure proper Engineering and End User documentation existed for Zoom, Qumu, and Fourwinds systems• Created and implemented documentation for proper decommission of Audio-Visual equipment• Designed and managed the installation of equipment across four states• Created a “New Team Member” onboarding document to assist with the transition for any future team members• Led planning effort for the 2022 conference room technology refresh• Collaborated with key team personnel to improve internal vendor RFQ process• Led planning effort for the implementation of an AV System Monitoring application• Assisted in Poly/Cisco codec and Cisco CUCM migration effort• Led planning effort in Bring Your Own Meeting (BYOM) implementation• Assisted in improving documentation for codec provisioningExperience-• Responsible for monthly reporting on Zoom action items• Responsible for the accuracy of Vyopta call data for Zoom• Create and present ServiceNow RITM reports for AV applications • Assist in change management and network validations• Assist in managing legacy systems• Chair weekly project cadence meetings• Chair weekly Bring Your Own Meeting (BYOM) technology meetings for conference room refresh• Host and collaborate with team members on bi-weekly “SharePoint Restructure” calls to ensure effective documentation organization• Collaborate with key stakeholders to ensure AV process and standards documentation is updated

Greater Detroit Area

Accomplishments-• Established and manage on-site AV Team. • Created companywide AV Standards, Guidelines, and best practices • Implemented equipment tracking via SolarWinds for a proactive approach on troubleshooting systems• Constructed organized tracking of AV equipment, IP Addresses, MAC, VLANs, Asset Tags• Implemented monthly reporting of conference room usage to track trends in technology, room use, and to decrease costs of unnecessary equipment purchases• Designed conference space technologies and managed installation of new location build-out including AV technologies, data, high/low voltage• Increased positive end user experience through end user technology training as well as remote management of AV systems to decreased equipment down time.Experience-• Responsible for the management of AV and collaboration technologies located in four separate facilities • Chair weekly team meetings and bi-weekly one-on-one's for project/service review as well as advancement of team capability• System health and administration of (2) Prysm 190 Video walls and managed upgrade from on- prem to cloud based services• Management of AV vendors, Master Service Agreements, and SLA's• Collaborate with Network, Voice, and Security teams to ensure proper communication to the network, CUCM, and to ensure AV equipment meets security standards for HIPAA and Personal Health Information• Management of AV technologies such as Cisco endpoints, Crestron, Biamp, X2O digital signage, Prysm video wall, and Christie Phoenix system• Aid in ensuring proper integration of AV technologies and IP overlap when Meridian was acquired by WellCare• Regularly interface with senior leadership on projects, proposals, and monthly reporting• Generate and manage annual budget for AV Team• Management of roughly 800+ Microsoft WebEx licenses

Warren, Michigan

• Aid in securing and supporting a strong working relationship between Christie Digital Systems and General Motors.• Installed state of the art 3D projection system (CAVE & Power wall), as well as audio, video, Crestron, ART head tracking, and networking systems in the General Motors Vehicle Engineering Center in Warren, MI for use with virtual vehicle and part reviews.• Replaced existing analog equipment with digital equipment.• Daily on-site monitoring of General Motors Virtual Reality Center (VRC) to ensure proper functioning systems as well as necessary maintenance.• Designed and introduced Excel log system to better understand VR system utilization. This allows the facility to accurately capture usage data in order to calculate customer needs, customer demographics, and forecast future system maintenance/upgrades.• Educated VR Center staff on proper use of Projection and IR head tracking equipment.• Regularly work side by side with General Motors I.T. to keep PC nodes and VRC network functioning and up to date.

Plymouth, Michigan

• Spearheaded AV sales, production planning, labor needs, event execution, equipment rentals, and billing.• System data entry (A/V Orders, Expendable replacements)• Managed Audio Visual team within hotel environment.• Decreased costs through P&L management, controlling labor cost, and implementing organized inventory systems.• Re-organized five years of disorganized filing to make client information more accessible.• Cable termination (Cat5/RJ-45, XLR, DMX, Phone/RJ-11, Edison, Coax, BNC, ¼” connectors)• Basic network management • Daily A/V room sets including ground supported video projection (Sharp, NEC, Panasonic projectors), audio systems, Polycom systems,and lighting

Orlando, Florida Area

--Technical Responsibilities---Stage hand-Ran all cabling and microphones for bands/acts on stage to be patched to FOH and Monitor engineer-Audio/Video/Lighting patching-Assisted FOH (Front of House) Engineer during events-Assisted in cable/equipment install throughout venue-Construction/Demolition: Assisted team installing FOH booth/ Assisted team in removing several hundred permanent "movie chairs" and concrete to create a venue which could be either standing or sitting

Bachelors In Music Business, Marketing, Promoting, Sales, Management

Associate Of Science In Recording Arts, Audio Recording, Mixing, Editing, Production

-Studied Recording Arts and Music Business

Education record