Working as System Analyst III responsible for troubleshooting and resolving application issues with Child Care Licensing And Support Services (CLASS) application for HHSC in the State of Texas.Main highlights- Responsible for troubleshooting and resolving application issues, identifying root causes and implementing technical solutions.- Monitoring application issues, providing training and guidance to users on how to effectively use the CLASS application, collaborating with development teams to test and deploy application updates.- Documenting and maintaining application support processes and procedures, collaborating with HHS/DFPS support teams to address cross-functional issues.- Follow-up and provide customer with updates on open incidents, identify and suggest possible improvements on processes and procedures to better facilitate the customer experience.- Specializing in AWS, Microsoft Azure, Google Cloud and Oracle Cloud, Terraform, Ansible while aiming to support enterprises in their migration and modernization journeys from on-premises to Cloud environments.

Worked as Solutions Analyst in the implementation and support of pre-production and mission-critical application and environments.Main Highlights- Maintained a Java-based configuration automation tool, troubleshooting errors, resolving issues, and making code modifications.- Provided maintenance and coding support for an internal Java-based chat bot that was used to display environment and configuration data to non-production team members and external business customers.- Developed custom scripts to integrate with in-house AT&T AI alerting engine, enabling the delivery of tailored alert metrics to both non-production and production support teams.- Provided comprehensive customer support by addressing client inquiries, conducting in-depth technical troubleshooting, proactively addressed system issues by implementing corrective actions to eliminate root causes, effectively resolving or escalating problem tickets using BMC Remedy, and fostering collaborative problem-solving across teams to ensure timely resolution of customer application issues.- Began work on automation scripts for data sync between on-premises and cloud environments running in Azure.