Andrew T.W. Roberts, Phr, Shrm-Cp Email & Phone Number

Nassau, BS

• Strategy / Talent Management / Systems Implementation / Change ManagementLead strategies and initiatives to drive diversification and growth in a highly competitive, tight-margin environment. Selected achievements:
• Contributed directly to doubling of revenues and 4X expansion in business locations.
• Played central role in starting the Food & Beverage division by personally pursuing and obtaining the Starbucks franchise (now 12 stores)
• Spearheaded the acquisition of the Subway franchise resulting in 7 very successful stores to date.
• Steered an international employment brand initiative to attract, retain, and align employees with the company mission; drove increases in retention including 41% tenure over 5 years.
• Championed seamless implementation of multiple systems to drive greater productivity and cut costs.

• Talent Management / Organizational Design / Learning & DevelopmentPromoted to create and lead new HR function to support business growth, with accountability for recruiting, payroll, compensation, benefits, training.
• Created from scratch all strategies, programs, job profiles, policies, evaluations, and more, laying the groundwork for expansion of a trained and productive workforce.
• Developed and implemented a first-ever corporate-wide training program for both technical and personal development; also spearheaded new sales training, resulting in an improved service oriented, sales-driven.
• Introduced succession planning and a development plan process resulting in less than 20% retail turnover; to this day, nearly all positions are filled through internal promotions.

Radnor, PA, US