Andrew Van Der Hoeven Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Ensure team members are creating a welcoming experience for our guests- Act as a support system for the whole brewery team- Answering any questions regarding SmoQueShack and Beyond the Pale menu items- Fostering relationships with our top clientele to ensure they feel valued- Created graphics for in-store shopping and online social media platforms using Canva- Updated and maintained inventory and design of Shopify eCommerce online store

Ottawa, Ontario, Canada

- Preparing orders in post-covid life with all of the latest safety standards - providing orders to customers with social distancing measures in place- social media and email communication with our customers - restock and inventory of all products in our retail facility

Ottawa, Canada Area

Brew Donkey tours provide the complete craft brewery tour experience!Every one of our tours includes samples, tours of each facility, an education session on craft beer, a custom notes sheet for the day and plenty of water to stay hydrated. Our tours always include food, whether it be a light snack of a fresh pretzel as big as your head, and on-bus meals with Fresh locally made donuts for dessert!https://www.brewdonkey.ca/

Les Clefs d'Or is a society of Hotel Concierge whose aim as an organization is to facilitate the exchange of ideas between our members and to provide mutual assistance in order to better serve our valued guests.Canada was accepted as a National Chapter into the International Association known as the Union Internationale des Concierges d'Hôtels (UICH) as the 18th country in 1976, and since then the association has grown to encompass over 44 countries and over 3,700 members.The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of you, our guests.As such, we have embraced the motto In Service through Friendship in order to signify the values of cooperation and communication that our professional association was founded upon.

• Take notes and share with membership for each meeting.• The sender of all official Board member emails to our membership.• Promote and coordinate membership/recruitment activities within the region.• Respond personally to all correspondence in a timely and professional manner.• Attend National Board of Directors meetings in the absence of the Vice Director.• Represent the interests of Les Clefs d’Or Canada at all functions and meetings attended.• Be an advocate for the association in the industry.• Be familiar and responsible for the finances of the association.• Aware of the changing needs of the hospitality industry.• Actively helps the Regional Board to reach group decisions on policies and procedures.

Ottawa, Canada Area

***SUSPENDED DUE TO COVID-19***I was part of the pre-opening team and current team at the new-build Le Germain Hotel Ottawa. Germain Hotels is a Canadian, family owned hospitality company based out of Quebec with hotels across the country. We aim to be the first independent hotel chain with a national presence and to be able to offer a Le Germain Boutique-Hotel or an Alt Hotel experience in every province from coast-to-coast.With the assistance of my front office team, I have set up processes, procedures, preferred use vendors and anything else a new concierge team needs to run on a daily basis.Along with the pre-opening side of things, as the concierge on site I am also be in charge of elevating our guests' experiences and assisting any way I can. No request is too big or too small, and no detail is left to chance. I strive to provide a truly remarkable stay to guests of Le Germain Ottawa by showcasing all the great restaurants, attractions and experiences Ottawa has to offer. Les Clefs d’Or (translated as The Golden Keys) is a professional association of hotel concierges, with approximately 4000 members working in over 80 countries and 530 destinations, in literally every corner of the world. My role as a Les Clefs d'Or concierge at Le Germain Ottawa has me fulfilling an infinite variety of requests from the everyday to the extraordinary with zeal and passion!

Ottawa, Canada Area

***SUSPENDED DUE TO COVID-19***I love connecting with Beau's fans everywhere I go, so it made sense to be a part of the Events team in Ottawa! Check out upcoming Beau's events near you at https://beaus.ca/events/About Beau's:Beau’s All Natural Brewing is a close-knit, family and friends company. We take collective pride in creating unique, wonderful and organic craft beer, conceived with honest consideration for the environment and our local communities, and delivered with a sense of friendly relationship building. A job with Beau’s means joining a new family – including all the family outings, eye rolling humour and wacky siblings you can handle. We have an assertive company culture of camaraderie, strong leadership, ethics, innovation, passion and genuine enthusiasm for what we do. Life moves pretty fast at Beau’s All Natural. We brew using equal parts art and science. And we always have time for our friends.

10 Terry Fox Drive

I have combined my passions for craft beer and customer service in a newly created role at Beau's Brewing Co. based out of Vankleek Hill Ontario.Duties in this role include:• Hosting day-long brewery experiences at Beau's• Fan Intake at Events • New/Existing market development (TW parties)• Creating CRM database• Liason for beer collaborations• Post-Event Survey / Follow-up• Beau's Army T-Shirt Sales • Higher-level Customer Concern Review • Data Collection for Monthly Team Lead Meeting • Beau's 5K for Ovarian Cancer Canada • Shared social media monitoring/responding (Facebook, Twitter, Instagram)

Ottawa, Canada Area

As the Chef Concierge of the Westin Ottawa, I was at the complete disposal of our valued hotel guests for all assistance they may require during their stay. I was responsible for training and leadership of a team consisting of 3 concierges. Projects I was on included co-heading the Ottawa Dog Rescue/ #WestinWags Lobby Dog Program, Tripadvisor Elevation Committee, Christmas Party Planning Committee, Creation and implementation of a VVIP program in collaboration with the Service Excellence Committee Services that my concierge team offers are:• Private Transfers • Ticket Desk • Guided Tours • Car Rentals• Restaurant Reservations - working with dietary restrictions• Business Center• Local Event Knowledge• Procuring anything a guest may want, working within moral and legal limits

Ottawa, Canada Area

In order to get to know the city of Ottawa and the valuable guests of The Westin Ottawa, I spent 8 months on the front desk team as a Guest Service Agent.Duties include:• Always greet guests in a friendly and professional manner according to Westin Ottawa’s standards• Engage guests as a unique individual and listen attentively to their requests• Perform accurate check-ins and check-outs of guests daily• Answer the telephone in a timely and professional manner• Make reservations over the phone and in person• Responsible for a cash float throughout your shift and ensuring it balances correctly end of shift• Anticipate and address guest’s service needs• Promote a safe working environment• Comply with Westin Ottawa’s policies, procedures and Code of Ethics• Perform any additional tasks as assigned by management

Role Description from Westin Auckland Lighter Quay:As the Hotel's Night Manager, you will be responsible for the entire Hotel operation during your shift including overseeing a team of 5. The right candidate for this very important role will be friendly, outgoing, professional, have a positive demeanor and excellent communication skills. You should be able to delegate effectively, demonstrate initiative, take ownership of issues and have good problem solving skills.

Role Description from The Westin Turnberry:This is an exciting opportunity to join the Front Office Team of our 5+ star hotel as a Guest Service Agent. The ideal candidate will be fully trained on all areas of the department, including our Service Express command centre, as well as Front Desk. Duties and responsibilities include but are not limited to; the prompt and efficient reception of guests; administration of arrivals and departures; the communication and recording of all guest issues and the catering of their requirements, as well as cash handling and telephone communications. An experience of computer systems Opera and Micros is ideal but full training will be given.The ideal candidate will have a passion to deliver great service within a professional environment, be able work well under pressure and be committed to providing the very best experience for all of our guests.

Concierge Services - Guest Relations Specialist, Hotel/Motel Administration/Management

Taken from Fanshawe College Website: During the program, you'll hone your professional skills in Fanshawe's Concierge Boardroom.

Associate'S Degree, Hotel/Motel Administration/Management