Senior Delivery Manager
CurrentResponsibilities and achievements• Established SDLC for team growth (from 20 to 100+) and business objectives (new platform development along with maintenance and development of current app)• Ensured consistency in the process and approaches by building and leading guilds-like leadership groups for each significant tech area (DevOps, Data, Architecture and Engineering, Business Analysis, Quality Assurance, Delivery Management, Front End)• Together with leadership group established multiple practices and processes (documentation, requirements and change management, DoD, DoR, code review, automation testing, continuous integration and eventually fully automated continuous deployment, feature toggling, monitoring/observability, IaC, SDLC and Ops metrics and KPIs: Deploy frequency, CFR, MTTR, Lead Time, Cycle Time, Team Predictability, PR stats, code coverage, pipeline run time, etc.)• Developed data-driven performance framework and utilized teams health check to ensure teams performance and satisfaction level• Won PMO award in “Program Management” nomination for setting up high-quality processes on the project and program level• Ensured BCP by distribution, practices adoption and proper documentation• Financial management (PnL, budgeting and ensuring revenue, GM, and CM targets)• Staffing planning (ramp-up/ramp-down planning), participation in interviews (for management, leadership and technical (to some degree) positions)• Reached lowest voluntary attrition within a company for a large project• Reached “Exceed expectations” CSAT score for 5 years in a row• Balanced team efforts and objectives to satisfy all stakeholder needs• Managed escalations and overall team direction• Managed several growth and reduction phases, from 20 people up to 100, maintaining team culture, crucial knowledge and engineering consistencyTechnology stack used:Azure, K8S, SnowFlake, JavaScript, TypeScript, React, .NET, LeSS Huge, Kanban, Scrum (elements of SAFe), Atlassian