Responsible for a 33 and growing user-base. Liaise with all Business Units and cross-functional teams to provide Salesforce; including Sales Cloud, Service Cloud, and Force.com platform support, and assist with driving adoption throughout the organization. Responsible for customizing, developing, configuring and supporting solutions using Apex, Visual Force, and Salesforce’s declarative capabilities. •Providing global day-to-day end user support.•Design, develop and maintain solutions on the Salesforce platform using Apex, VisualForce, and web-service APIs.•Performing basic system configurations such as working with custom objects, triggers and workflows.•Driving end user adoption, value, and ROI.•Deliver timely, accurate and actionable business information.•Develop business intelligence reports and/or dashboards to track items such as pipeline/forecasts, trends and growth.•Conduct training sessions and update training materials.

Young and dynamic company focused on partnering with small businesses with limited budget. Address strategic business problems and recommend solutions by interacting with peers, managers, and developers. Skilled in the training of non-technical people to use new software programs.• Responsible for the development and maintenance of mobile ready website designs• Optimized website content and format in accordance with latest SEO best practices• Create, manage, and edit online material and printed collateral• Tailoring solutions by customizing products to the requirements of the client's business process• Leverage social media to connect with customers/prospects• Experience running a small business

Data Migration:Exported over 32,000 contact records from three different databases, merged/married the three sets of records together, and then de-duplicated the resulting record set. Develop Strategies to handle data discrepancies and data quality problems. Selected Experian QAS to verify and clean up the exported data. Project Management:Designed a custom application to replicate the functionality of ACT!, our former Contact Management Software. Selected an APEX programmer to build our Salesforce instance. After testing, successfully imported the contact information into Salesforce. Responsible for ongoing configuration, maintenance, and enhancing of The Jefferson Awards Salesforce instance. Maintain key system metrics to track trends in usage / adoption and data integrity.Administration:Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security. Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.Communication:Coordinated professional training sessions. Performed one-on-one troubleshooting with users and also led group collaboration projects in Chatter. Organized events and webinars to engage and successfully on-board new users.Responsibilities:•Devised strategies to improve data accuracy•Set-up users, profiles, and data access•Manage Salesforce security including roles, profiles, sharing rules, workflows•Design, manage, and execute on Salesforce.com configuration projects of varying complexity to ensure smooth day-to-day operation•Created custom reports and dashboards•Manage 3rd party developers•Oversaw the installation and ongoing maintenance of third party apps from AppExchangeResults:•Accurate and accessible contact information•An event management system used in organizing the annual National Ceremonies