I am a results-driven professional with a strong focus on IT solutions and account management, complemented by a BA in Criminology from the University of Western Ontario. My career encompasses significant experience in the insurance, IT, and telecommunications sectors, and I currently serve as an Account Manager at Fully Managed by TELUS Business.In my previous role as Associate Commercial Director at Info-Tech Research Group, I developed expertise in client relationship management and strategic consulting, working closely with IT leaders to provide actionable insights and tailored solutions. This experience deepened my understanding of the critical role technology plays in driving business success.At Fully Managed, I leverage my extensive IT knowledge to oversee client onboarding and the implementation of comprehensive managed services. I collaborate with cross-functional teams to deploy solutions in cloud management, network optimization, and cybersecurity, ensuring our clients benefit from robust, integrated IT infrastructures. My focus on operational efficiency and technology continuity allows clients to concentrate on their core business while we expertly manage their IT needs.My earlier roles at TD Canada Trust and Bell Canada helped me build a solid foundation in customer service and account management. There, I advanced to key holder and managerial positions, refining my ability to understand client challenges and deliver effective, technology-driven solutions.I am committed to fostering long-term client relationships and ensuring the successful integration of innovative IT solutions that drive measurable results and enhance operational performance.