Members Relationship Manager
CurrentI am an experienced membership engagement and programme management professional with a proven history in building and maintaining strong relationships with stakeholders across industries. My expertise lies in aligning organisational offerings with member needs, ensuring maximum value and satisfaction. By working with AmCham teams to identify macroeconomic trends and translate insights into strategic actions that help members thrive both in Ireland and the USA.With experience in managing client roundtables, regional initiatives, and high-level membership programmes, I have developed and executed strategies to engage at-risk members, onboard new members, and refine data analytics for enhanced reporting and decision-making. My work includes working with the Leadership Development team to create and oversee the development and implementation of innovative programs and collaborating with cross-functional teams to optimise CRM systems and reporting tools for improved membership engagement.I regularly conduct one-on-one meetings and follow up to ensure members are maximising the value of their membership, analysing engagement trends, and leveraging insights to create tailored solutions that support organisational goals. My ability to identify opportunities for growth, streamline processes, and work with IT teams to enhance data capture has led to measurable improvements in engagement tracking and reporting systems. Committed to continuous improvement, I am well-versed in developing strategies that ensure programmes and services remain relevant and impactful.Key skills include membership retention, strategic planning, CRM optimisation, stakeholder engagement, programme development, data analysis, and cross-functional collaboration. Enthusiastic about delivering value and fostering growth, I am dedicated to supporting members in achieving their goals through initiative-taking engagement and innovative solutions.