Andrew Watts's Location
Chicago, Illinois, United States, United States
Andrew Watts's Contact Details
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About Andrew Watts
Experienced IT executive with leadership roles in financial services, telecommunications and education industries. Have participated in a broad spectrum of IT management including strategy, design, implementation and operations. Managed both small and large teams in both simple and complex IT environments. I am a self professed technology lover with proficiency in software development, security, end user computing, infrastructure, data and a unique viewpoint on how these all come together to form ecosystems that drive the world today.Key talents include assessing IT environments and teams looking for opportunities for productivity and other enhancements, IT integrations (particularly acquisition projects) and consolidation and people leadership through challenging transitions.I have a passion for technology and the business enablement that can be accomplished through thoughtful and well designed and implemented solutions that are timely and effective.
Andrew Watts Work Experience Details
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Chief Customer OfficerRelativity 2021 - PresentChicago, Il, UsOnce an organization becomes a customer of Relativity, our talented team of service employees provide implementation and migration planning, enablement services for all users (technical, project management and legal professionals), AI and data services, cloud operations and more. All of this, provided to ensure maximum value for our customers for their investment in our products. -
CioRelativity Aug 2017 - May 2021Chicago, Il, UsAt Relativity, we build and operate the leading SaaS eDiscovery platform - RelativityOne. As a member of the leadership team, provide technology input and direction for company strategy, product design and delivery and internal IT and operational matters. Develop and lead cross functional teams to accomplish key outcomes related to internal operations and product roadmaps.
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Vp Of ItRelativity Jul 2016 - Aug 2017Chicago, Il, UsLeading the IT function to enable Relativity's business success.Key responsibilities include:- Enhance & ensure ongoing development of a world class IT team & attract great people to join us- Engineer and scale technology infrastructure- Operational excellence in servicing customers and employees- Partnering with product management and software engineering to improve capabilities and ensure agility of product delivery- Oversee applications that support business processes and enable the company- Manage and improve the digital workplace for advanced employee productivity- Define and oversee a comprehensive program for the protection of information assets, security, privacy and brand integrity- Manage a diverse enterprise program portfolio
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Director Of ItMorningstar 2011 - Jul 2016Chicago, Il, UsReporting to the CTO as part of Morningstar's 1000+ employee Technology organization. Responsible for a 170 employee department covering information Security, BC/DR, Employee & Workplace technology, Infrastructure & Operations, Business Systems, Database Administration & Data Operations, & Facilities Management.- Work with the CTO in planning global technology strategy & direction - Support global technology organization goals & objectives- Define & implement the global strategy for functional segments of this role- Advise on & where appropriate set technology standards - Provide technology leadership to improve Morningstar's Products, mostly driven through largescale Software Development and systems projects & replatforming- Improvements to existing technology and operations, participate in organizational change management- Responsible for technology functions requiring high levels of governance & compliance assurance- Ensure excellent security posture for off-the-shelf & internally developed software systems & Morningstar products. Oversee disaster recovery & business continuity standards & operations- Communicating technology strategies & plans to employees- Communicate with clients from time to time - Lead and mentor employees & establish development plans for technology teamsSignificant achievements in this role:- Lead technology aspects of 5 acquisitions & 2 divestitures- Major systems enhancements in support of Finance, Customer Service & Product agile transformation- Significant infrastructure improvements including leading a hybrid cloud strategy, leveraging high levels of automation & infrastructure orchestration- Implementation of an ITIL aligned approach to IT operations- Implement vendor Enterprise agreements to standardize & stabilize IT budgeting- Rationalize a distributed set of datacenters & infrastructure (20+ locations and co-lo's) to a 3 region strategy (10 datacenters)- Lead creation of a global facilities function -
Manager - Global It & InfrastructureMorningstar 2009 - 2011Chicago, Il, UsManaging a global team responsible for all Enterprise IT and platforms that support Morningstar's SaaS products.- Team distributed across the US, Europe and Asia managing both Enterprise infrastructure and product infrastructure- Responsible for all infrastructure in Morningstar's global datacenters and the datacenters themselves. Managed vendor relationships with Co-Lo providers- Responsible for IT Helpdesk teams outside of the USA- Budget management for this function- Suggest infrastructure enhancements and coordinate resources to implement such- Successfully integrated 15+ acquisitions into Morningstar IT systems including employees who became part of this global department- Completed a multi-year project to standardize compute, storage and network infrastructure across all global Morningstar datacenters- Rationalized processes for the global team (Project Management, operations and configuration management)
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Manager - Enterprise ItMorningstar Nov 2005 - 2009Chicago, Il, UsPromoted to this position, managing a team responsible for all internally facing IT and systems supporting Morningstar's employee base and corporate systems- Participated in and managed the IT integration of 10 acquisitions based in various countries - Prepare budget submissions and manage spending related to enterprise IT- Rationalized decentralized Email, business systems and other employee IT services into a single global set of services. Enabled a single global collaboration toolkit for Morningstar's employees- Integrated project management discipline and resource planning for enterprise IT projects- Proposed and led various systems enhancements for enterprise infrastructure such as MPLS WAN deployment, introduction of WAN acceleration technologies and use of virtual firewalls- Successfully introduced the use of Virtualization as a standard platform for computing - Managed day to day operations of enterprise infrastructure
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Senior It EngineerMorningstar 2003 - 2005Chicago, Il, UsRelocated to Chicago from Sydney in 2003. - Responsible for WAN/LAN/Systems administration projects for the Corporate/Enterprise IT Infrastructure- Used route/switch/firewall skillset to successfully bring together a highly decentralized set of global infrastructure into a consistent global WAN environment- Standardized Chicago datacenter switch/route/firewall environment and brought consistency to a legacy set of configurations- Negotiated with vendors for network and systems upgrades for Servers, Storage, Networking - Day to day operations including Incident Management, Change Management- Liaised with other employees on a variety of infrastructure enhancement projects for productivity tools and Morningstar's product infrastructure
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General Manager - ItNewtel Inc 2001 - 2003NewTel Inc was a public company (NASDAQ listed) that bought the entire WorldxChange Australia business in 2001. I continued to report to the CEO. The business was liquidated in 2003 due to insolvency issues, where I reported to the PWC partner responsible for the liquidation.- Duties per Worldxchange position- Integrated billing and customer care systems management for Telephony, Mobile, ISP services into a single billing experience for customers, including bundled rate plans and systems management- Enhanced Billing system to add an online invoice/e-Bill capability for NewTel customers- Implemented Credit score integration with credit agencies for electronic customer credit reviews allowing over-the-phone and on-line signups for NewTel services- Enhance software systems to handle 50 million call records & the rating of those, 150,000 invoices, and real time systems integration to wholesale partners- Managed IT/Telephony integration of NewTel and WorldxChange businesses- Managed technology project to make NewTel a Virtual Mobile reseller and increase revenue/sales- Managed technology project to make NewTel a Virtual ISP reseller and increase revenue/sales- Managed major outsourcing efforts as part of business downsizing project- Worked as a contractor to PriceWaterhouseCoopers (who was appointed as the Administrator of NewTel) as part of an asset liquidation project team - Was appointed to the Creditors Committee by PWC on behalf of NewTel employees - responsible for coordinating employee entitlement concerns and decision making from the employee base to PWC and the other members of the creditors committee- Successfully recovered $2 million worth of outstanding revenue via subject matter expertise of customer database and billing systems- Successfully transitioned NewTel customers to other Telecommunications companies who purchased the customer bases
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General Manager - ItWorldxchange Communications 1998 - 2001WorldxChange was a privately owned Telecommunications provider that owned and resold LEC services worldwide. I was the general manager for IT at the Australia subsidiary, reporting to the CEO. - Manage a team of IT professionals including Software Developers and Billing/Customer Care systems analysts, Telephony engineers, NOC operators, IT Helpdesk technicians, DBA's.- Ensure ongoing operations for nationwide telecommunications LAN/WAN systems- Ensure ongoing operations of Local, Long Distance and mobile telephone exchanges (PC based proprietary system, Siemens EWSD telephone exchanges)* Major software/systems projects:- Operations and enhancements of custom Billing and Customer Care system- Monthly invoice distribution to 300,000 customers- Interfaces with vendors (Telstra, Optus), partners (AAPT, Telecom NZ) and wholesale customers and collections agencies- Implement local call resale services as project sponsor/manager (Telstra EBILL) - Implement local call pre-selection and porting projects
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It Technical OfficerUniversity Of Technology Sydney 1994 - 1998Ultimo, Nsw, AuI was the IT Manager for the Faculty of Science at UTS.- Manage IT budget, prepare annual IT project plans, participate in and provide guidance for Research projects and grant submissions, prepare and implement campus wide IT projects, vendor management and procurement- UNIX Systems administrator for a variety of UNIX systems connected to a variety of scientific systems, research projects and PhD projects- Network (WAN/LAN) administration for Faculty of Science Gore Hill Campus- Day to day IT support for 200 staff, 800 research students and 1000+ undergraduates -
It AnalystSingtel 1992 - 1994Singapore, SgSingCom was a Sydney based subsidiary of Singapore Telecom.- Customer implementation and support - Telecommunications project implementations for customers in a variety of industries leveraging the SingCom WAN (X.25, Frame Relay, ISDN) for private network management- LAN support and management for internal business systems- FAXNet administration and Subject Matter Expertise - helped implement and manage ongoing operations for this new product- Day to day operational support for SingCom customers including incident management, troubleshooting and general knowledge sharing
Andrew Watts Skills
Cisco Technologies
Cloud Computing
Vendor Management
Managed Services
Data Center
It Strategy
Enterprise Architecture
Networking
Strategy
Telecommunications
Business Analysis
Infrastructure
Management
Disaster Recovery
Virtualization
Saas
Vmware
Leadership
Enterprise Software
Information Technology
It Management
Andrew Watts Education Details
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University Of Technology SydneyComputer Science
Frequently Asked Questions about Andrew Watts
What company does Andrew Watts work for?
Andrew Watts works for Relativity
What is Andrew Watts's role at the current company?
Andrew Watts's current role is Chief Customer Officer at Relativity.
What is Andrew Watts's email address?
Andrew Watts's email address is an****@****tar.com
What is Andrew Watts's direct phone number?
Andrew Watts's direct phone number is +131269*****
What schools did Andrew Watts attend?
Andrew Watts attended University Of Technology Sydney.
What skills is Andrew Watts known for?
Andrew Watts has skills like Cisco Technologies, Cloud Computing, Vendor Management, Managed Services, Data Center, It Strategy, Enterprise Architecture, Networking, Strategy, Telecommunications, Business Analysis, Infrastructure.
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