Andrew Welch Email & Phone Number

Philadelphia, PA, US

I was brought in to assist with software and advertising partner integrations for new store launches.

Greater Philadelphia Area

- Managed an enterprise portfolio of 30 accounts responsible for over $10 million in annual revenue. - Created a post-sales accounts manager playbook to increase early adoption and ensure long term retention. - Led a task force responsible for reducing client onboarding time by 33% on average.- Led and coached a team of integration specialists responsible.

Greater Philadelphia Area

- Re-developed the quality assurance program to focus on reducing client effort resulting in a 26% NPS increase and a 38% CSAT increase within 6 months of implementing. - Developed internal and external facing surveys to identify improvement opportunities for product, sales, marketing, and operations teams. - Built and led a team of customer experience.

Exton, PA

- Transformed client training by creating a self-serve video library for all products and user tools increasing client reach 300% and increasing feature adoption by 40%.- Redesigned employee onboarding program, reducing learning curve from 6 to 3 months. - Key stakeholder responsible for product/user documentation, employee/client training and feedback.